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Author: Karen Stainsby
Publisher: CRC Press
ISBN: 1315358131
Category : Medical
Languages : en
Pages : 152
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Book Description
This work contains forewords by Richard Mcdonough and Mari Robbins, respectively, a Member of Council, The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR); and, a former college lecturer in health studies, and a management and training consultant. "I wrote this book to help you in your work role, to provide information and practical suggestions. A large part of what you do involves communicating with other people: colleagues, patients, relatives, carers and the general public. Given the complexities, vulnerabilities and sometimes 'demanding behaviour' of other people, this may at times be an arduous task. Healthcare jobs take their toll on people, and being able to manage the various demands without being ground down is a great challenge. This book will help to affirm and build upon what you already know in a way that supports both you and your work." - Karen Stainsby, in the Preface.
Author: Karen Stainsby
Publisher: CRC Press
ISBN: 1315358131
Category : Medical
Languages : en
Pages : 152
Get Book
Book Description
This work contains forewords by Richard Mcdonough and Mari Robbins, respectively, a Member of Council, The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR); and, a former college lecturer in health studies, and a management and training consultant. "I wrote this book to help you in your work role, to provide information and practical suggestions. A large part of what you do involves communicating with other people: colleagues, patients, relatives, carers and the general public. Given the complexities, vulnerabilities and sometimes 'demanding behaviour' of other people, this may at times be an arduous task. Healthcare jobs take their toll on people, and being able to manage the various demands without being ground down is a great challenge. This book will help to affirm and build upon what you already know in a way that supports both you and your work." - Karen Stainsby, in the Preface.
Author: Lawrence J. Gitman
Publisher:
ISBN: 9781998109319
Category :
Languages : en
Pages : 0
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Book Description
Author: Henry Lee
Publisher: No Fluff Publishing
ISBN:
Category : Psychology
Languages : en
Pages : 22
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Book Description
With the aim of connecting you better with other people, this guide focuses on improving your interpersonal skills, so you can use these skills in developing stronger personal and professional relationships. The guide will aid you in assessing numerous people interactions while providing you with the appropriate reactions and responses to each. In addition, this book will help you in forming new affairs and at the same time, assist you in preserving existing ones. The book will serve as an instrumental guide for you in nourishing and strengthening your relationship with other people You will discover.. Introduction Your Interpersonal Skills Improving Your Interpersonal Skills Verbal Communication Skills: Your Way With Words Non-Verbal Communication Skills: Your Body Language Listening Skills: Shut Up and Listen Decision-Making Skills: Ensuring Done Deals Negotiation Skills: Finding a Common Ground with Others Assertion Skills - Respect Begets Respect Cooperation and Collaboration Skills: There is No “I” in Team Problem Solving Skills: Working with Grace under Pressure Self-Management Skills: The Personal in Interpersonal
Author: Kristin Buchtel
Publisher: Noteworthy Parenting
ISBN: 9780578554389
Category : Family & Relationships
Languages : en
Pages : 174
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Book Description
Parenting is hard. Technology and social rules are ever changing. It's a struggle for parents to stay on the same page. Sorting through all the advice to find quality solutions can be overwhelming. Parenting by the seat of your pants easily becomes the norm. But Noteworthy Parenting changes all that. EMPOWER your parenting by: Networking with other parents to create solutions for rapidly changing technology and social issues. Keeping notes about your parenting plans and staying in sync Getting inspired to create your own solutions. Keeping the advice that works for you and tossing the rest. Create your own unique Parenting Roadmap, and gain the confidence to be the best parent you can be! Parenting is not about perfection; it is about the POWER in your PLAN! Think it. Note it. Parent it.
Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 0731811283
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
Author: James Carlopio
Publisher: Pearson Higher Education AU
ISBN: 1442548525
Category : Business & Economics
Languages : en
Pages : 639
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Book Description
Develop the personal, interpersonal and group skills vital to achieving outstanding success in today’s workplace with Developing Management Skills: A Comprehensive Guide for Leaders. Carlopio’s hallmark five-step learning approach-–self-assessment, learning, analysis, practice and application--and its modular structure help you tailor your study to the areas you need to focus on. This practical, hands-on style resources incorporates in-text exercises and role-playing assignments and is further supported by a Companion Website that includes self-assessment exercises and additional online chapters on communication skills. Developing Management Skills 5th Edition is suitable for undergraduate or post-graduate courses with a specific focus on managerial skills such as capstone courses, leadership or communication skills. It is also well suited to corporate professional development training courses or simply as a resource for professionals seeking to become better managers. "Overall, it is an excellent mix of theory and practical reality. I congratulate the authors for their valuable and ongoing contribution to management education and development in the Asia-Pacific region." Peter J. Dowling, PhD; LFAHRI; FANZAM, Professor of International Management and Strategy, La Trobe University, Melbourne
Author: Tom G. Stevens PhD
Publisher: You Can Choose To Be Happy
ISBN: 0965337723
Category : Psychology
Languages : en
Pages : 325
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Book Description
Dr. Stevens' research identifies specific learnable beliefs and skills--not general, inherited traits--that cause people to be happy and successful.
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309217903
Category : Education
Languages : en
Pages : 154
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Book Description
The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstract reasoning, and personal services seem to be growing. The modern workplace requires workers to have broad cognitive and affective skills. Often referred to as "21st century skills," these skills include being able to solve complex problems, to think critically about tasks, to effectively communicate with people from a variety of different cultures and using a variety of different techniques, to work in collaboration with others, to adapt to rapidly changing environments and conditions for performing tasks, to effectively manage one's work, and to acquire new skills and information on one's own. The National Research Council (NRC) has convened two prior workshops on the topic of 21st century skills. The first, held in 2007, was designed to examine research on the skills required for the 21st century workplace and the extent to which they are meaningfully different from earlier eras and require corresponding changes in educational experiences. The second workshop, held in 2009, was designed to explore demand for these types of skills, consider intersections between science education reform goals and 21st century skills, examine models of high-quality science instruction that may develop the skills, and consider science teacher readiness for 21st century skills. The third workshop was intended to delve more deeply into the topic of assessment. The goal for this workshop was to capitalize on the prior efforts and explore strategies for assessing the five skills identified earlier. The Committee on the Assessment of 21st Century Skills was asked to organize a workshop that reviewed the assessments and related research for each of the five skills identified at the previous workshops, with special attention to recent developments in technology-enabled assessment of critical thinking and problem-solving skills. In designing the workshop, the committee collapsed the five skills into three broad clusters as shown below: Cognitive skills: nonroutine problem solving, critical thinking, systems thinking Interpersonal skills: complex communication, social skills, team-work, cultural sensitivity, dealing with diversity Intrapersonal skills: self-management, time management, self-development, self-regulation, adaptability, executive functioning Assessing 21st Century Skills provides an integrated summary of the presentations and discussions from both parts of the third workshop.
Author: Mel Silberman
Publisher: Berrett-Koehler Publishers
ISBN: 1609943724
Category : Business & Economics
Languages : en
Pages : 229
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Book Description
WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
Author: Johnny Allen
Publisher: John Wiley & Sons
ISBN: 0730369404
Category : Business & Economics
Languages : en
Pages : 434
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Book Description
Allen’s Festival and Special Event Management, Essentials Edition serves as a concise yet comprehensive, step-by-step handbook for modern event management. This Essentials edition gives students contemporary lessons and insights that they can relate to. It brings theory to life through copious practical examples, illustrative diagrams and unique case studies demonstrating best practices and pitfalls. Industry experts from across APAC’s event planning sector have contributed content to key contemporary topics including sustainability, risk management, project management and strategic alignment to client goals. This edition also features Wiley’s Future Student Guide, a unique tool which provides expert and practical advice on career preparedness making for more future-ready graduates.
