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Author: Deputy Minister Task Forces (Canada)
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages :
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Book Description
During the courese of 1995, the Clerk of the Privy Council established 9 task forces led by Deputy Ministers. The intent was to explore a variety of issues, identified in the wake of Program Review.
Author: Deputy Minister Task Forces (Canada)
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages :
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Book Description
During the courese of 1995, the Clerk of the Privy Council established 9 task forces led by Deputy Ministers. The intent was to explore a variety of issues, identified in the wake of Program Review.
Author: Canada. Privy Council
Publisher:
ISBN:
Category :
Languages : en
Pages : 37
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Book Description
In 1995, the Privy Council established a number of task forces to explore a variety of issues about which greater understanding was required in order to effectively advance renewal of the federal public service. The cumulative work of the task forces generated analyses and ideas for improving the ways in which the government serves Canadians. The purpose of this paper is to identify key common findings arising from the task forces' work, and to set out next steps to implement task force recommendations and take action on the key common findings. The findings are reviewed under the headings of horizontality, partnerships, culture, accountability, values, policy capacity, citizen-focused service, and human resource management. Four priorities for action are outlined: modernizing service delivery, strengthening policy capacity, people management, and culture and leadership. The annex outlines the mandates and findings of the individual task forces.
Author: Canada. Privy Council Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 28
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Book Description
Author: Canada. Privy Council Office
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages :
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Author: Janet R. (Janet Rosalea) Smith
Publisher:
ISBN:
Category : Civil service reform
Languages : en
Pages :
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Author: Canada. Task Force on Service Delivery
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 325
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Book Description
Presents 34 case studies compiled to help in a rethinking of the government-citizen relationship in terms of citizen-centred service. The first four cases present the citizen's point of view on a number of government services to the unemployed, citizenship applicants, seniors, and small businesses. This is followed by studies of partnerships and arrangements ranging from special arrangements with other sectors, governments, and communities. The subsequent cases are examples of operational improvements to services and a survey of services clustered around citizens in a number of other countries. Finally, four cases are examined which illustrate the challenge of moving toward a citizen-oriented service culture in a government organization and reflect some of the many ongoing efforts in the public service.
Author: Institute on Governance
Publisher:
ISBN:
Category :
Languages : en
Pages : 110
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 268
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Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
