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Author: Harry P. Hatry
Publisher: The Urban Insitute
ISBN: 9780877666721
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
Author: Harry P. Hatry
Publisher: The Urban Insitute
ISBN: 9780877666721
Category : Business & Economics
Languages : en
Pages : 148
Get Book Here
Book Description
This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
Author: Frederick C. Van Bennekom
Publisher: Customer Service Press
ISBN: 9780971340602
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particular emphasis on the design of a survey questionnaire, the administration of that questionnaire, and the analysis of data using spread sheet tools. Questions a novice surveyor might have are answered. The book also dedicates a chapter to electronic surveying tools.
Author:
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ISBN:
Category : Delegated legislation
Languages : en
Pages : 324
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Book Description
Author: United States. Environmental Protection Agency. Chemicals and Statistical Policy Division. Statistical Policy Branch
Publisher:
ISBN:
Category : Contracts
Languages : en
Pages : 184
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Book Description
Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Economic assistance, American
Languages : en
Pages : 144
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Book Description
Author: F. Sieren
Publisher: Springer
ISBN: 0230599729
Category : Business & Economics
Languages : en
Pages : 432
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Book Description
With China's accession to the WTO in Spring 2002 it is essential that Western investors and business people get an effective 'tool kit' which enables them to succeed in the highly competitive Chinese market and to deal with the issues and changes that the WTO will bring. As a guide for western investors this book gives the answer to the 100 most crucial questions on operating or restructuring business in China. The question and answer format allows the reader to rapidly select information for a specific situation.
Author:
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ISBN:
Category : Marketing
Languages : en
Pages : 1934
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Book Description
Author: United States. Environmental Protection Agency. Chemicals and Statistical Policy Division. Statistical Policy Branch
Publisher:
ISBN:
Category : Contracts
Languages : en
Pages : 184
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Book Description
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 866
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Book Description
Author:
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 184
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Book Description
