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Author: Frederick C. Van Bennekom
Publisher: Customer Service Press
ISBN: 9780971340602
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particular emphasis on the design of a survey questionnaire, the administration of that questionnaire, and the analysis of data using spread sheet tools. Questions a novice surveyor might have are answered. The book also dedicates a chapter to electronic surveying tools.
Author: Frederick C. Van Bennekom
Publisher: Customer Service Press
ISBN: 9780971340602
Category : Business & Economics
Languages : en
Pages : 260
Get Book
Book Description
Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particular emphasis on the design of a survey questionnaire, the administration of that questionnaire, and the analysis of data using spread sheet tools. Questions a novice surveyor might have are answered. The book also dedicates a chapter to electronic surveying tools.
Author: Michael R. Baltes
Publisher:
ISBN:
Category : Bus lines
Languages : en
Pages : 168
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Book Description
Author: Lori Thurgood
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
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Book Description
Author: Teri Fulton
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 220
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Book Description
Author: United States. Office of Personnel Management
Publisher:
ISBN:
Category : Employee attitude surveys
Languages : en
Pages : 20
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Book Description
Author: Chris Tatham
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 792
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Book Description
Author: David G. COTTS PE, CFM
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814413811
Category : Business & Economics
Languages : en
Pages : 677
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Book Description
Based on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today’s workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: • design, construct and maintain facilities using sustainable practices • provide a safe, attractive work environment that supports productivity • ensure that facility plans match organizational needs • plan and control capital expenditures • address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers.
Author:
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 134
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Book Description
Author: Benjamin Gromicko
Publisher:
ISBN: 9781942813095
Category :
Languages : en
Pages :
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Book Description
Author: Arend Grünewälder
Publisher: GRIN Verlag
ISBN: 364017237X
Category :
Languages : en
Pages : 53
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Book Description
Seminar paper from the year 2008 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, University of applied sciences, D sseldorf, course: Sales and Key Account Management, 16 entries in the bibliography, language: English, abstract: This work is about measuring customer satisfaction with the focus on B-2-B markets. In the first chapters the determinants are explained along with the problem of a not well designed measuring program. The intention of this work is to analyze and describe a thoroughly conducted research on satisfaction of industrial customers. The main chapter is organised according the chronological steps for a common research in that field. Each chapter or research element illustrates a correlation to the specific situation of suppliers in B-2-B markets. Basically, this work suggests planning a survey on customer satisfaction in two major steps: firstly, to explore the expectations and attitudes in a qualitative research, and then, based on the first step, to interview customers on their perceptions concerning how well the firm is meeting those expectations. Before drawing the conclusion of this work, the importance of customer satisfaction for companies competing in saturated markets is investigated.
