S/NVQ Level 2 Customer Service PDF Download
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Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Leah Palmer
Publisher: Heinemann
ISBN: 9780435462024
Category : Business & Economics
Languages : en
Pages : 356
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Book Description
This candidate handbook covers all the relevant knowledge and skills to pass the S/NVQ level 2 in Hairdressing. It contains details on all types of hair, case studies and activities, and other key points.
Author: Samantha Taylor
Publisher: Heinemann
ISBN: 9780435451394
Category : Business & Economics
Languages : en
Pages : 182
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Book Description
This book introduces readers to all the skills and knowledge needed to get started in a career as a trained beauty therapist. Well illustrated and with step-by-step photographs, readers can see how to carry out all the procedures. Additional activities and case studies help readers gain the knowledge needed to practise at this level.
Author: Jane Hiscock
Publisher: Heinemann
ISBN: 9780435451028
Category : Business & Economics
Languages : en
Pages : 430
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Book Description
Including step-by-step instructions and lots of activities to help students build their portfolio, this introduction to beauty therapy continually tests knowledge and understanding so that candidates can develop the skills they need the achieve success at S/NVQ level 2.
Author: Susan Hodgson
Publisher: Kogan Page Publishers
ISBN: 0749468882
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
From accountant to zoologist, this new edition of The A-Z of Careers & Jobs offers detailed insights into more than 300 career areas. For those looking for their first job after school or university, or for anyone considering a change of career, the book provides reliable and up-to-date careers advice on a wide range of professions, covering practical issues such as job opportunities in each market, personal skills and qualities, entry qualifications and training, useful contact details and realistic salary expectations. The A-Z of Careers and Jobs is also a valuable reference for careers advisors working in schools, colleges and universities who need to keep track of new developments - new roles and routes of entry, professional associations and exams - to offer the very best guidance to today's jobhunters.
Author: Kogan Page Editorial
Publisher: Kogan Page Publishers
ISBN: 1789664594
Category : Business & Economics
Languages : en
Pages : 385
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Book Description
From accountant to zoologist, this new edition of The A-Z of Careers and Jobs is your one-stop shop for insightful guidance on more than 300 different career areas in the UK. This book is designed to help identify what personal strengths fit to what kinds of work, what skills you should highlight on a CV and what you need to know about each job. This book is a quick and informative way to find out about what jobs and careers are out there, from traditional roles to new opportunities in the digital world. For those looking for their first job after school or university, or for anyone considering a change of career, this book provides reliable and up-to-date advice on a wide range of professions to help you choose the right path for you. The A-Z of Careers and Jobs covers the practical issues you need to understand, such as the extent of job opportunities in each industry, what personal skills are needed, what experience is required, entry qualifications, training, as well as typical earnings and starting salaries. In an ever more competitive and changing job market, information will help maximize your chances of success. This handy and informative reference guide is also a valuable resource for careers advisers working in schools, colleges and universities who need to keep track of new developments - such as new roles and routes of entry, professional associations and exams - to offer the very best guidance to today's job hunters.
Author: Kogan Page
Publisher: Kogan Page Publishers
ISBN: 9780749439613
Category : Business & Economics
Languages : en
Pages : 572
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Book Description
Over the last decade as the importance of vocational qualifications has been firmly established, the system has become increasingly complex and hard to grasp. Now in its sixth edition, this popular and accessible reference book provides up-to-date information on over 3500 vocational qualifications in the UK. Divided into five parts, the first clarifies the role of the accrediting and major awarding bodies and explains the main types of vocational qualifications available. A directory then lists over 3500 vocational qualifications, classified by professional and career area, giving details of type of qualification, title, level, awarding body and, where possible, the course code and content. The third section comprises a glossary of acronyms used, together with a comprehensive list of awarding bodies, industry lead bodies, professional institutes and associations, with their contact details. Section four is a directory of colleges offering vocational qualifications in the UK, arranged alphabetically by area. Finally, section five is an index of all qualifications, listed alphabetically by title.
Author: Maxine Melling
Publisher: Facet Publishing
ISBN: 1856044491
Category : Language Arts & Disciplines
Languages : en
Pages : 225
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Book Description
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 380
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Book Description
Author: Hazel Dakers
Publisher: Kogan Page Publishers
ISBN: 9780749437114
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
Written in a clear and down to earth style, making full use of checklists, summaries and illustrations, this highly practical book explains all aspects of NVQ qualifications to potential NVQ candidates.
