Customer Service in Libraries PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service in Libraries PDF full book. Access full book title Customer Service in Libraries by Charles Harmon. Download full books in PDF and EPUB format.
Author: Charles Harmon
Publisher: Scarecrow Press
ISBN: 0810887495
Category : Language Arts & Disciplines
Languages : en
Pages : 119
Get Book Here
Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: Charles Harmon
Publisher: Scarecrow Press
ISBN: 0810887495
Category : Language Arts & Disciplines
Languages : en
Pages : 119
Get Book Here
Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: Stephen Mossop
Publisher: Elsevier
ISBN: 1780634390
Category : Language Arts & Disciplines
Languages : en
Pages : 153
Get Book Here
Book Description
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. - Discusses 'customer service' in a library setting - Translates 'management theory' into useful practice information - Examines building relationships, meeting customer needs, and marketing and communication - Provides examples of practical experience grounded in recent, transferable experience
Author: Peter Hernon
Publisher: American Library Association
ISBN: 0838913105
Category : Language Arts & Disciplines
Languages : en
Pages : 552
Get Book Here
Book Description
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Author: Joyce G. Saricks
Publisher: American Library Association
ISBN: 9780838908976
Category : Fiction in libraries
Languages : en
Pages : 226
Get Book Here
Book Description
Author: Veronica Arellano Douglas
Publisher: Library Juice Press
ISBN: 9781634000604
Category :
Languages : en
Pages : 404
Get Book Here
Book Description
"Offers a historical-cultural context for the ethos of service in libraries and critically examines this professional value as it intersects with gender, sexuality, race and ethnicity, class, and (dis)ability"--Provided by publisher.
Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 0838909760
Category : Language Arts & Disciplines
Languages : en
Pages : 209
Get Book Here
Book Description
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.
Author: John J. Huber
Publisher:
ISBN: 9781555707323
Category : Language Arts & Disciplines
Languages : en
Pages : 0
Get Book Here
Book Description
Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery chain of service -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools.
Author: Rosanne Cerny
Publisher: American Library Association
ISBN: 0838909221
Category : Education
Languages : en
Pages : 105
Get Book Here
Book Description
Children's librarians, administrators, trainers, and LIS educators will welcome this professional development mentor that gives them the resources to strengthen the practice of children's librarianship.
Author: Sara Laughlin
Publisher: ALA Editions
ISBN:
Category : Business & Economics
Languages : en
Pages : 164
Get Book Here
Book Description
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.
Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 9780838908884
Category : Crafts & Hobbies
Languages : en
Pages : 260
Get Book Here
Book Description
Building libraries on the bookstore model.
