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Author: Carol Smith
Publisher:
ISBN: 9780867185621
Category : Construction industry
Languages : en
Pages : 0
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Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: Carol Smith
Publisher:
ISBN: 9780867185621
Category : Construction industry
Languages : en
Pages : 0
Get Book
Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: William J. Nowell
Publisher: Builderbooks
ISBN: 9780867186437
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.
Author: National Association of Home Builders (U.S.)
Publisher: Home Builder Press
ISBN: 9780867183016
Category : Technology & Engineering
Languages : en
Pages : 64
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Book Description
Author: Carol Smith
Publisher: Builderbooks
ISBN: 9780867186321
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.
Author: Varsha Bajaj
Publisher: Penguin
ISBN: 0399166858
Category : Juvenile Fiction
Languages : en
Pages : 34
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Book Description
This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.
Author: NAHB Business Management
Publisher: Builderbooks
ISBN: 9780867186161
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.
Author: Rose Quint
Publisher: Builderbooks
ISBN: 9780867187830
Category : House & Home
Languages : en
Pages : 354
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Book Description
This resource is the latest in NAHB's long commitment to home buyer preferences research. It provides the most current and accurate information on buyer preferences so that you can deliver the home (and community) that today's buyers want and are willing to pay for. In this latest study, the analysis shows not only what the typical, average buyer wants in terms of features, layout, technology or community amenities, but also how those preferences differ based on demographic factors, such as age, race/ethnicity, geographic location, income or price point.
Author: National Association of Home Builders
Publisher: Builderbooks
ISBN: 9780867186192
Category :
Languages : en
Pages : 64
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Book Description
Your New Home and How to Take Care of It has an inviting new look and continues to be a perfect customer handout at closing. Remember: customer care is the key to a builder's warranty program. This invaluable booklet provides home buyers with pages and pages of tips on maintenance to help keep their new home performing at its peak. In the back, there are checklists on which to note maintenance dates and remarks. This will be one of the most useful handouts you can present to your customers. Sold in packs of 10. "Several of our builders swear by the booklet Your New Home and How to Take Care of It. The builders say it is a wonderful product and is very informative to the new home buyer. Also, the new home buyer can keep important information about their house, appliances, the builder, and subcontractors at their fingertips. It seems to help give the new home buyer a little more stability during the final walk-through." - LaDonna Lee, Topeka Home Builders' Association, Topeka, Kansas You will also want to give your customers Building Your New Home at contract signing to explain the construction process and set realistic expectations!
Author: Steve van Note
Publisher: Builderbooks
ISBN: 9780867187878
Category : Business & Economics
Languages : en
Pages : 402
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Book Description
Answers to common code questions at your fingertips. This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2021 code changes to fire resistance provisions, emergency escape and rescue openings, safety glazing adjacent to bathtubs and showers, and many more for single-family dwellings, duplexes, and townhomes. 2021 Home Builders' Jobsite Codes also updates footing tables, requirements for smoke alarms, and wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of foundations, fire safety, energy efficiency, mechanical, plumbing and electrical systems, safe and healthy living environments. 2021 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Author: National Association of Home Builders
Publisher: Builderbooks
ISBN: 9780867187304
Category : Real estate business
Languages : en
Pages : 145
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Book Description
2nd ed. published: Washington, DC: BuilderBooks, c2003.
