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Author: Agnes Nyaradzai Fumhe
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
This study investigated the adoption and use of emailed statements (e-statement) in the South African electronic banking context. This study examined the factors that influence e-statement adoption and use in an electronic banking context .The main theories used as the basis for the model were: Diffusion of Innovation, Technology Acceptance Model, Technology Resistance Theory and the Service Quality Theory. Other theories explored were the Theory of Reasoned Action, Theory of Planned Behaviour, Task Technology Fit and the Media Richness Theory. Green banking and Green IT were used to understand the role of environmental concern in the adoption of electronic statements. A positivist deductive case study approach was used in which 25 customers of Blue Sky Bank were interviewed during June and July 2016 through purposive sampling. In order to gain a better understanding of Blue Sky Bank's e-statement initiative, key strategic project management documents were also analysed. Results indicate that while there has been a shift from printed to e-statements, participants preferred to view their online statements, accessed from the mobile app and internet banking platform. Further analysis revealed that the security of the e-statement service was supported while relative advantage, facilitating conditions, environmental concern, and resistance were rejected as antecedents to the adoption and use of e-statements. Trust was only partially supported. Two interesting findings were gathered from this study. Firstly, the motivation behind converting from posted to e-statements was not based on the negative environmental impact of paper, but rather from the convenience that comes with making use of electronic statements. Surprisingly, users are not actively engaged in being environmentally conscious despite the media attention and emphasis that has been placed by organisations. Although users understood the importance of being environmentally conscious, this did not motivate them to change to their adoption practices. Secondly, the study did not support the proposition that women trust technology less than men. Findings also revealed that the main reason as to why participants preferred online statements accessed from the mobile application and internet banking platforms was because of the retrospective nature of the e-statements that are sent. For example, the historical nature of the transactions that appear on the e-statements makes it difficult to use for budgeting purposes. Also, e-statements are static, and one cannot search, filter and sort financial information as compared to online statements Real-time updates are also not available on e-statements and therefore participants are unable to use the e-statement for querying purposes as the financial information. This study makes several contributions to the body of knowledge on electronic banking services. Firstly, this study adds to the depth of the research that has been conducted on the e-statement service. Secondly, this study contributes to IS research by providing a conceptual model and a revised model that tested the factors that influence the adoption and use of e-statements. In addition, the revised model also provides a list of the factors researchers should focus on should they wish to gain more insight into the adoption and use of e-statements. Thirdly, this study provides a practical contribution for banking managers by recommending that they should focus on improving the utility of the e-statement service. Emphasis should be placed on the usability of the e-statement service such as making sure that it is interactive and that it supports search and filter functionality. Future research can focus on longitudinal, in-depth comparative adoption and use studies of e-statements across multiple financial institutions. Alternative research methods such as usability testing and experiments can also be conducted to assess the journey of an end-user as they transition from posted to e-statements. Practitioners can improve the overall adoption and use of the e-statement system by involving end-users early in the design phase.
Author: Agnes Nyaradzai Fumhe
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
This study investigated the adoption and use of emailed statements (e-statement) in the South African electronic banking context. This study examined the factors that influence e-statement adoption and use in an electronic banking context .The main theories used as the basis for the model were: Diffusion of Innovation, Technology Acceptance Model, Technology Resistance Theory and the Service Quality Theory. Other theories explored were the Theory of Reasoned Action, Theory of Planned Behaviour, Task Technology Fit and the Media Richness Theory. Green banking and Green IT were used to understand the role of environmental concern in the adoption of electronic statements. A positivist deductive case study approach was used in which 25 customers of Blue Sky Bank were interviewed during June and July 2016 through purposive sampling. In order to gain a better understanding of Blue Sky Bank's e-statement initiative, key strategic project management documents were also analysed. Results indicate that while there has been a shift from printed to e-statements, participants preferred to view their online statements, accessed from the mobile app and internet banking platform. Further analysis revealed that the security of the e-statement service was supported while relative advantage, facilitating conditions, environmental concern, and resistance were rejected as antecedents to the adoption and use of e-statements. Trust was only partially supported. Two interesting findings were gathered from this study. Firstly, the motivation behind converting from posted to e-statements was not based on the negative environmental impact of paper, but rather from the convenience that comes with making use of electronic statements. Surprisingly, users are not actively engaged in being environmentally conscious despite the media attention and emphasis that has been placed by organisations. Although users understood the importance of being environmentally conscious, this did not motivate them to change to their adoption practices. Secondly, the study did not support the proposition that women trust technology less than men. Findings also revealed that the main reason as to why participants preferred online statements accessed from the mobile application and internet banking platforms was because of the retrospective nature of the e-statements that are sent. For example, the historical nature of the transactions that appear on the e-statements makes it difficult to use for budgeting purposes. Also, e-statements are static, and one cannot search, filter and sort financial information as compared to online statements Real-time updates are also not available on e-statements and therefore participants are unable to use the e-statement for querying purposes as the financial information. This study makes several contributions to the body of knowledge on electronic banking services. Firstly, this study adds to the depth of the research that has been conducted on the e-statement service. Secondly, this study contributes to IS research by providing a conceptual model and a revised model that tested the factors that influence the adoption and use of e-statements. In addition, the revised model also provides a list of the factors researchers should focus on should they wish to gain more insight into the adoption and use of e-statements. Thirdly, this study provides a practical contribution for banking managers by recommending that they should focus on improving the utility of the e-statement service. Emphasis should be placed on the usability of the e-statement service such as making sure that it is interactive and that it supports search and filter functionality. Future research can focus on longitudinal, in-depth comparative adoption and use studies of e-statements across multiple financial institutions. Alternative research methods such as usability testing and experiments can also be conducted to assess the journey of an end-user as they transition from posted to e-statements. Practitioners can improve the overall adoption and use of the e-statement system by involving end-users early in the design phase.
Author: Irfan Bashir
Publisher:
ISBN: 9783659939969
Category :
Languages : en
Pages : 296
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Author: R. P. C. R. Rajapakse
Publisher:
ISBN:
Category :
Languages : en
Pages : 23
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Recent innovations in the telecommunication have proven to be a boon for the banking sector and its customers. Electronic banking is where customers interact with the bank via computer/mobile phones and banks provide them the services like short message services, fund transfers, account details, issue of cheque book etc. Presently almost all the banks in the world have started providing their customers "Electronic Banking" services. The main purpose of this review is to understand the factors which contribute to user's intention to use the electronic banking services and issues related to implementing electronic banking by the banks. This review paper explores the factors that influence the adoption behavior of electronic banking services by consumers and factors relevant to introducing such services by the banks such as various steps that service providers should take to increase their services user's database. Further, this paper also discusses the studies relevant to the banking industry in Sri Lanka. It is observed that most of the studies were concentrated on factors influencing customer adoption of sophisticated banking services, but studies emphasizing on issues on the side of the banks or the implementation process is yet to be explored. Future studies must concentrate on these aspects.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Author: Okey Peter Onyia
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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The impact of the Internet technology on global commercial activities is best appreciated when one considers the tremendous rush by many businesses worldwide into online marketing activities since the year 2000. Among other scholars, Bradley and Stewart (2003) noted the highly indispensable ubiquity of the Internet in global retail banking and therefore predicted a near-universal adoption of Internet banking by 2011. Unfortunately, the global banking industry is currently still battling with persistent reluctance of retail customers to adopt the Internet banking channel due to certain factors, made even worse by the global financial crisis and economic recession precipitated by the collapse of Lehman Brothers of the US in September 2008. Two factors, customer readiness and channel readiness, were hypothesised in the current study as potential universal determinants of retail customer adoption of Internet banking (IB). The study involved two identical surveys carried out simultaneously in Scotland and Nigeria to cross-nationally test a proposed model of eight customer readiness variables and eight web-channel readiness variables in order to determine their universality as factors that can motivate or hinder retail customers' IB channel adoption. The sixteen variables were investigated as the possible universal predictors of customers' attitudes and intentions towards IB adoption using a combined adaptation of Davis' (1989) Technology Acceptance Model (TAM) and Ajzen' (2005) Theory of Planned Behaviour (TPB). A "mixed-mode method" (Wilson, 2006) was employed in primary data collection including web-based, email and intercept surveys. The comparative statistical analyses of the two national data sets involved the use of SPSS and AMOS for factor analyses as well as scale reliability and model invariance tests in both covariance structure and latent mean structure analyses. The results indicate significant scale reliability, convergent validity, discriminant validity, and model fit for the final, re-specified version of the model. Three customer readiness variables (customer access, customer awareness, and customerprior involvement) and three channel readiness variables (channel ease of use, channel usefulness, and channel convenience) were validated in the final SEM model, which was confirmed as an adequate depiction of the hypothesised causal relationships in the study. Consequent upon the forgoing, this study contributes the validated model, named EQUAEVAL, to consumer behaviour and technology adoption theories in financial services marketing. The EQUAEVAL model represents a proposal for an equal evaluation of both customer and channel characteristics as universal antecedents of retail customer adoption of Internet banking. In terms of managerial implications, the study also contributes the validation of customer access, customer awareness, and customer prior involvement on one hand, and channel ease of use, channel usefulness, and channel convenience on the other hand, as issues that financial institutions anywhere in the world must deal with in order to redress the growing customer reluctance to Internet banking adoption.
Author: Saad Motahhir
Publisher: Springer Nature
ISBN: 3030738825
Category : Technology & Engineering
Languages : en
Pages : 1836
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Book Description
This book gathers selected research papers presented at the First International Conference on Digital Technologies and Applications (ICDTA 21), held at Sidi Mohamed Ben Abdellah University, Fez, Morocco, on 29–30 January 2021. highlighting the latest innovations in digital technologies as: artificial intelligence, Internet of things, embedded systems, network technology, information processing, and their applications in several areas such as hybrid vehicles, renewable energy, robotic, and COVID-19. The respective papers encourage and inspire researchers, industry professionals, and policymakers to put these methods into practice.
Author: Rajanibala Shah
Publisher:
ISBN:
Category :
Languages : en
Pages : 16
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Rationale: The development of Information Technology is turn out to be a vital issue to the prospect development of financial services industry particularly the banking industry. Consumers are attracted to these technologies because of increasing ease of use, convenience, and in some instances savings of cost. The banking service providers here are in fierce competition to grow & maintain their competitive advantage. To achieve this they are constantly focus on the development of new strategies and adoption of new technologies to differentiate it from other banks. So the aim of research is to find out the acceptance of internet banking amongst Indian Customers.Purpose: The numbers of Internet users have increased dramatically, but most of them are hesitant to provide sensitive personal information to websites because they do not trust ecommerce security. Therefore, customer adaptability is of utmost importance for successfully providing E-Banking services. So the study indicates the factors which are important while adopting E-Banking.Design/Methodology/Approach: The data is collected through self administered questionnaire. The sample size for the study was 160 respondents. Analysis has been done by using Chi-Square test, ANOVA followed by Multivariate technique like Factor Analysis.Findings: The factors for adopting E-banking services are Perceived Usefulness, Compatibility, Trust, Security, Privacy and Accuracy. Perceived ease of use is not that much important for them. And customer's adoptability is dependent upon the Age, Qualification and Occupation etc.Research Limitations/Implications: A key limitation of the study is sampling frame & Size. Based on literature review only few factors are considered, so study can be replicated with other factors.
Author: Naveen Sharma
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Internet technology is rapidly changing the way personal financial services are designed and delivered. Hence, banks have found themselves at the forefront of technology adoption for the past three decades. Banks began to look at electronic banking (e-banking) as a means to replace some of their traditional branch functions. Although e-banking systems provide us with easy access to banking services, they have introduced new business challenges. The study is focused on the perceptions of customers regarding the use of Internet banking (i-banking) services. A structured questionnaire was administered to various target groups. Customers with at least one year of experience in i-banking are identified by visiting retail/ATM branches of different banks in Chandigarh. A total of 145 valid questionnaires were obtained from the respondents. Hypotheses were tested at the level of 0.05 significance. Independent sample t-test, ANOVA and Pearson correlation were undertaken. The findings of this study will be useful for the banking sector in assessing the impact of information technology and in formulating appropriate strategies for building customer loyalty, thereby enabling them to retain customers.
Author: S. Kalpana Devi
Publisher:
ISBN: 9788183875721
Category : Internet banking
Languages : en
Pages : 178
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Author: David H. Wong
Publisher:
ISBN:
Category :
Languages : en
Pages : 562
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Book Description
This research aims to extend the body of knowledge used to explain the adoption of innovations by businesses. In doing so, a model is developed to explain the adoption of electronic banking by businesses using a methodology suggested by motivational theory. The use of the motivational model to explain adoption behaviour overcomes many of the key limitations of current adoption research, and provides a framework where the main factors motivating a business to adopt electronic banking may be analysed and therefore determine the conditions favouring a business' decision to adopt the innovation. Key moderating influences from the innovativeness of the business manager and the service quality perception the business has of their bank complete the model that is tested in this research. The model was tested using data collected from a probabilistic sample of Australian businesses that provided empirical evidence to support the predictive capabilities of the model. Further empirical support for the existence of the moderating influence of the innovativeness of the business manager and the perceived service quality of their bank was found to influence the business' ultimate adoption intensity of electronic banking. The model was also found to be useful in constructing adopter classifications for electronic banking based on an adoption paradigm that suggested very different marketing strategies to be applied by banks to the businesses in each of the adopter classifications.
