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Author: Ian Fuhr
Publisher: Pan Macmillan South africa
ISBN: 1770107363
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
Author: Ian Fuhr
Publisher: Pan Macmillan South africa
ISBN: 1770107363
Category : Business & Economics
Languages : en
Pages : 214
Get Book Here
Book Description
CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
Author: Ian Fuhr
Publisher: Jonathan Ball Publishers
ISBN: 1067228810
Category : Business & Economics
Languages : en
Pages : 339
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Book Description
The greatest gift we can give to our children and the future of South Africa is our own healing. While South Africa has moved beyond apartheid, it has not moved beyond racial polarisation. Virtually every problem we face in this country is influenced by our legacy of systemic racism and the psychological trauma it has caused to people of all races. Racial healing is not a new, woke, talk shop. It is also not a 'how-to guide' for do-gooders. On the contrary, racial healing requires diverse people of all ages to embrace the unique and challenging complexity of racial diversity and to forge a human bridge between multiple opposing truths that can peacefully coexist. Only a sober admission of this complexity can help us heal from the open, festering wound of ongoing racism, which has left South Africa with the unenviable distinction of being the most unequal country in the world. This wound is not unique to South Africa; it is also a driving force behind the violent conflicts seen around the globe. Ian Fuhr and co-author Nina de Klerk have crafted a powerful examination of the deep-rooted causes of ongoing racial polarisation in South Africa and propose a road map towards racial healing. The book is enriched by contributions from influential collaborators across various sectors, who share their authentic and often emotive perspectives on racial healing. The Human Bridge is an ambitious but achievable vision of the future. If people are willing to familiarise themselves with each other's life experiences and own up to their own fears and racial biases, to engage in authentic dialogue, South Africans can once again become an example to the rest of the world.
Author: 48 Authors
Publisher: Jonathan Ball Publishers
ISBN: 177626097X
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
For our world to survive, and thrive, we need people who can lead the way to a better future for everyone, be that in corporate, government, or society in general. What we need is great leadership, not mediocre leadership, and an attitude of ever-learning, growing and developing. Business leaders have a financial and moral obligation to uplift the people of this country. A narrow focus on profit won't achieve that, but a culture that puts people first can. We need ethical leaders, visionary leaders, empathic leaders, courageous leaders, forward-thinking leaders, transformational leaders, human-centric leaders, purposeful leaders, curious leaders. This book is the antidote to the lack of mentorship, and is the resource for the saying: When the student is ready, the teacher will appear. Incorporating the collective leadership wisdom for both the leaders of tomorrow and for the leaders of today, The Book Every Leader Needs to Read is full of lessons, insights, pep talks, advice and direction for building your own style and approach to great leadership, and not shy away from the ecstasy (and sometimes agony) of becoming a significant leader. If you are striving for excellence as a leader, get your pen and notebook ready, start reading and make notes from the thousands of hours of lived experiences, and list what you can start doing, right now, to craft the art of leading.
Author: California. Legislature. Senate
Publisher:
ISBN:
Category : California
Languages : en
Pages : 1982
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Book Description
Author: Frederick Dean McClusky
Publisher:
ISBN:
Category :
Languages : en
Pages : 38
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Book Description
Author: Purdue University. Measurement and Research Center
Publisher:
ISBN:
Category :
Languages : en
Pages : 36
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Author: Coordinating Board, Texas College and University System
Publisher:
ISBN:
Category :
Languages : en
Pages : 266
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Book Description
Author: California. State Department of Education
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 478
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Book Description
1926/28- contains statistical tabulations relative to the public shcools of the state (Division of Research adn Statistics).
Author: Pennsylvania State University
Publisher:
ISBN:
Category :
Languages : en
Pages : 1006
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Book Description
Author: California. State Department of Education
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 494
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Book Description
