Critical Conversations in Healthcare, Third Edition PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Critical Conversations in Healthcare, Third Edition PDF full book. Access full book title Critical Conversations in Healthcare, Third Edition by Cheri Clancy. Download full books in PDF and EPUB format.
Author: Cheri Clancy
Publisher: Sigma Theta Tau
ISBN: 1646481933
Category : Medical
Languages : en
Pages : 374
Get Book Here
Book Description
"Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results." –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center "Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare." –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet
Author: Cheri Clancy
Publisher: Sigma Theta Tau
ISBN: 1646481933
Category : Medical
Languages : en
Pages : 374
Get Book Here
Book Description
"Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results." –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center "Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare." –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet
Author: Cheri Clancy
Publisher:
ISBN: 9781945157936
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
Get Book Here
Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Tracy Levett-Jones
Publisher:
ISBN: 9781486004270
Category : Communication
Languages : en
Pages : 251
Get Book Here
Book Description
While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap.
Author: Kerry Patterson
Publisher: McGraw Hill Professional
ISBN: 0071772200
Category : Business & Economics
Languages : en
Pages : 287
Get Book Here
Book Description
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Author: Leonard L. Berry
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
Get Book Here
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author: Jahangir Moini
Publisher: Elsevier
ISBN: 0323993710
Category : Technology & Engineering
Languages : en
Pages : 607
Get Book Here
Book Description
Health Care Today in the United States details the complexities of health care in the United States and provides readers with up-to-date information on the state of health care, its challenges, and how to navigate the system. Sections cover patient populations, diverse cultures, legalities, the opioid epidemic, the impact of COVID-19, health care costs, insurance and the impact of technology on health care. Written for students seeking a health science degree, as well as health care professionals, nurses, medical students, and those in the field of public health, this book provides a comprehensive view of health care in the U.S. - Addresses current advances in health care in the United States - Covers all aspects of health care, from treatment to prevention, insurance coverage, telemedicine, and much more - Assists the reader in navigating the complexities of everyday health care issues
Author: Marilyn H. Oermann, PhD, RN, ANEF, FAAN
Publisher: Springer Publishing Company
ISBN: 0826152635
Category : Medical
Languages : en
Pages : 514
Get Book Here
Book Description
All the information you need in one textbook! This all-inclusive text for Nurse Educators delivers comprehensive, evidence-based guidance on the essential components of teaching, including learning theories, teaching methods, new technologies for teaching, curriculum development, evaluation and testing, and accreditation. The text delivers the full scope of knowledge necessary for novice and experienced faculty to become competent teachers in nursing. This third edition features new content on the transition from clinician to educator. There is also a new chapter on nursing professional development and teaching in clinical settings and updated teaching strategies for active learning, clinical judgment, and online teaching. The text is designed to help educators prepare for the certification exams. The text also addresses varied learning styles and how to accommodate them, new developments in simulation, standardized patients, OSCEs, clinical teaching, interprofessional education, and evidence-based teaching. New to the Third Edition: Chapter on the transition from clinician to educator, plus expanded content throughout on becoming a nurse educator Addresses inclusivity and developing an inclusive learning environment for people with different learning styles Strategies to promote active learning, clinical judgment, and higher level learning, and teaching online Updated content on simulations, the use of standardized patients, OSCEs, clinical teaching, and clinical evaluation Chapter on accreditation of nursing programs and developing a systematic program evaluation plan Chapter on nursing professional development and teaching in a clinical setting Key Features: Written by experts who seamlessly integrate evidence-based research and practical strategies Serves as a thorough study guide for nurse educator certification exams Covers practical teaching strategies, simulation, online education, technology, interprofessional education, clinical teaching and evaluation, and test construction Includes case examples and other examples to support content and “how-to” tips Includes a high quality online course ready for an instructor’s use: sample syllabus, PowerPoints, and a complete 20-module online course
Author: Beth Ulrich
Publisher: Sigma Theta Tau
ISBN: 1646480686
Category : Medical
Languages : en
Pages : 572
Get Book Here
Book Description
“This book is brilliant, relevant, and a must-have resource for all preceptors and those supporting the lifelong learning journey of preceptors. This edition provides updated strategies for all preceptors and the ability to develop meaningful action plans to enhance the learning journeys.” –Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN SVP, Chief Nursing Officer Providence, Renton, Washington “In today’s turbulent healthcare environment, preceptors play a crucial role in the successful professional transition of nurses. The nurse tenure in acute care settings has dropped over the past years, and many of today’s preceptors are new to their roles. Precepting is both an art and a science. This new edition of Mastering Precepting provides an evidence-based road map for preceptor development and strategies to avoid preceptor burnout.” –Rose O. Sherman EdD, RN, NEA-BC, FAAN Professor Emeritus Florida Atlantic University Editor-in-Chief, Nurse Leader “Once we expected faculty to monitor students, for new graduates to ‘figure it out,’ and for a nurse with any experience to transition anywhere needed. Then, as we focused on safety and quality, we realized all those individuals needed support of some kind to acquire the new expected competencies of the role in that setting. Once again, that is what Dr. Ulrich and her colleagues have done in the third edition of Mastering Precepting, with just the right balance of theory and practicality to make this a most useful book.” –Patricia S. Yoder-Wise, EdD, RN, NEA-BC, ANEF, FAONL, FAAN Professor and Dean Emerita, Texas Tech University Health Sciences Center Co-Founder and Vice President, the Nurses Legacy Institute Editor-in-Chief, The Journal of Continuing Education in Nursing Preceptors have the power and opportunity to inspire nurses and other healthcare providers to achieve greatness. Effective precepting programs depend on two critical groups: those who organize and manage the programs and those who support, teach, and coach. Beth Ulrich and her team of expert contributing authors provide the knowledge, tools, skills, and wisdom both groups need for success. Written for staff nurses and other care providers, managers, and educators, this third edition of Mastering Precepting teaches preceptors both the science and art of precepting and empowers them to seek the support they need to be effective. For managers, it emphasizes the importance of providing preceptors with positive and supportive experiences. For educators, it provides the information and knowledge required to develop and improve preceptor programs. TABLE OF CONTENTS Chapter 1: The Preceptor Role Chapter 2: Learning: The Foundation of Precepting Chapter 3: Core Precepting Concepts Chapter 4: Precepting Strategies Chapter 5: Developing a Professional Identity Chapter 6: Having a Plan: Developing and Using Goals, Objectives, and Outcomes Chapter 7: Communication Chapter 8: Coaching Chapter 9: Effectively Using Instructional Technologies Chapter 10: Precepting Specific Learner Populations Chapter 11: Precepting Advanced Practice Registered Nurses Chapter 12: Assessing and Addressing Preceptee Behavior and Motivation Chapter 13: Pragmatics of Precepting Chapter 14: Self-Care for Preceptors Chapter 15: The NPD Practitioner: Responsibility for Preceptor Programs Chapter 16: For Managers: Selecting, Supporting, and Sustaining Preceptors Chapter 17: Preceptor Development ABOUT THE AUTHOR Beth Tamplet Ulrich, EdD, RN, FACHE, FAONL, FAAN, is a Professor at the University of Texas Medical Branch School of Nursing in Galveston in the DNP Program, and Editor-in-Chief of the Nephrology Nursing Journal. She is a nationally recognized thought leader who is known for her research studying nursing work environments and the experiences of new graduate nurses as they transition from nursing school into the workforce.
Author: Sheryl Feutz-Harter
Publisher: PHC Publishing Group
ISBN: 1937661938
Category : Law
Languages : en
Pages : 378
Get Book Here
Book Description
To practice nursing effectively today requires a sound understanding of the legal system and the laws specifically affecting nurses. Legal and Ethical Standards for Nurses is filled with practical information, covering topics such as delegation, documentation, professional liability insurance, regulatory issues, advance directives and many others! While these are exciting and challenging times for nurses clinically, they are equally challenging legally. It is, therefore, increasingly important that each nurse learn how to protect herself and her nursing license. The 4th Edition includes an expanded discussion of healthcare fraud and the False ClaimsTo practice nursing effectively today requires a sound understanding of the legal system and the laws specifically affecting nurses. Legal and Ethical Standards for Nurses is filled with practical information, covering topics such as delegation, documentation, professional liability insurance, regulatory issues, advance directives and many others! While these are exciting and challenging times for nurses clinically, they are equally challenging legally. It is, therefore, increasingly important that each nurse learn how to protect herself and her nursing license. The 4th Edition includes an expanded discussion of healthcare fraud and the False Claims Act, information about the HITECH Act has been added, and there is a section about the impact of HIPAA on the use and disclosure of protected health information. Issues with new technologies, such as electronic communications and medical records, are also addressed. And there is a new chapter on staffing issues, including handling questionable assignments and mandatory overtime, as well as a discussion of Allow-natural-death orders. All chapters include the update on applicable laws and case law. Act, information about the HITECH Act has been added, and there is a section about the impact of HIPAA on the use and disclosure of protected health information. Issues with new technologies, such as electronic communications and medical records, are also addressed. And there is a new chapter on staffing issues, including handling questionable assignments and mandatory overtime, as well as a discussion of Allow-natural-death orders. All chapters include the update on applicable laws and case law.
