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Author: Jean L. Harvey
Publisher: Quality Press
ISBN: 0873899849
Category : Business & Economics
Languages : en
Pages : 141
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Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Author: Jean L. Harvey
Publisher: Quality Press
ISBN: 0873899849
Category : Business & Economics
Languages : en
Pages : 141
Get Book Here
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Author: Jean Harvey
Publisher: Quality Press
ISBN: 1636940064
Category : Business & Economics
Languages : en
Pages : 335
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Book Description
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.
Author: Harsh V. Verma
Publisher: Pearson Education India
ISBN: 9788131754474
Category : Services industries
Languages : en
Pages : 680
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Book Description
Author: Jochen Wirtz
Publisher: World Scientific Publishing Company
ISBN: 194465903X
Category : Business & Economics
Languages : en
Pages : 801
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Book Description
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
Author: Jochen Wirtz
Publisher: World Scientific
ISBN: 1944659811
Category : Business & Economics
Languages : en
Pages : 683
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Book Description
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses. These include: (1) Instructor's Manual, (2) Case Teaching Notes, (3) PowerPoint deck, and (4) Test Bank. Please contact
[email protected] Features:
Author: Jean Harvey
Publisher:
ISBN: 9781953079114
Category : Organizational effectiveness
Languages : en
Pages : 184
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Book Description
Author: Jochen Wirtz
Publisher: FT Press
ISBN: 0133358976
Category : Business & Economics
Languages : en
Pages : 1383
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Book Description
Make it easy for students to understand: Clear, Simple Language and Visual Learning Aids The authors use simple English and short sentences to help students grasp concepts more easily and quickly. The text consists of full-colored learning cues, graphics, and diagrams to capture student attention and help them visualize concepts. Know Your ESM presents quick review questions designed to help students consolidate their understanding of key chapter concepts. Make it easy for students to relate: Cases and Examples written with a Global Outlook The first edition global outlook is retained by having an even spread of familiar cases and examples from the world’s major regions: 40% from American, 30% from Asia and 30% from Europe. Help students see how various concepts fit into the big picture: Revised Framework An improved framework characterized by stronger chapter integration as well as tighter presentation and structure. Help instructors to prepare for lessons: Enhanced Instructor Supplements Instructor’s Manual: Contain additional individual and group class activities. It also contains chapter-by-chapter teaching suggestions. Powerpoint Slides: Slides will feature example-based teaching using many examples and step-by-step application cases to teach and illustrate chapter concepts. Test Bank: Updated Test Bank that is Test Gen compatible. Video Bank: Corporate videos and advertisements help link concept to application. Videos will also come with teaching notes and/or a list of questions for students to answer. Case Bank: Cases can be in PDF format available for download as an Instructor Resource.
Author: Amiril Azizah
Publisher: Springer Nature
ISBN: 2494069831
Category : Social Science
Languages : en
Pages : 804
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Book Description
This is an open access book. The 5th International Conference on Applied Science and Technology (iCAST) 2022, organized by the Indonesian Polytechnics Consortium will be held in Samarinda, East Kalimantan, Indonesia from 23-24 October 2022. This prestigious conference is aimed at bringing together researchers and experts in intelligent technology and social science from educational institutions, R & D, industry, government and the community to exchange and share ideas or knowledges through a discussion of a wide range of issues related to Smart Manufacturing in Digital Transformation Industri 4.0 for Sustainable Economic Growth to Face Society 5.0.
Author: Teacher Education and Practice
Publisher: Rowman & Littlefield
ISBN: 1475837518
Category : Education
Languages : en
Pages : 217
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Book Description
Editorial: Critical Praxis as Socialization of Teachers: Paulo Freire’s Conscientização Patrick M. Jenlink “Dear Diary”: A Qualitative Examination of the Phases of First-Year Teaching Mary Anne Duggan, David Lee Carlson, Michelle E. Jordan, Larissa Gaias, Tashia Abry, and Kristen Granger Recentering Job-Embedded Graduate Education for Practicing Teachers Elizabeth Bondy, Darbianne Shannon, Magdalena Castañeda, and Raquel Munarriz-Diaz Communities That Engage Multidisciplinary Faculty with Service-Learning Vera L Stenhouse, Caitlin M. Dooley, Rachel Gurvitch, Joseph R. Feinberg, Lydia C. Mays, Janet Z. Burns, and Olga S. Jarrett Starting at the Beginning: An Intuitive Choice for Classroom Management Justin D. Garwood, Alene H. Harris, and Jonathan K. Tomick Preservice Teachers’ Perceptions of Working with Learners Who Struggle Heidi Legg Burross, Amy M. Olson, and Elizabeth Pope Teacher Mentoring for Effective Teacher Training and Development: The Case of a Developing Country, Kenya Moses K. Ochanji, Nicholas W. Twoli, Adelheid M. Bwire, and John N. Maundu Preparing Teachers for Data-Based Decision Making and Response to Intervention Team Collaboration Barbara Meyers, Emily Graybill, and Kathryn Grogg Effects of the Three-Block Model of Universal Design for Learning on Teachers’ Behaviors, Efficacy, and Concerns About Inclusive Teaching Laura Sokal and Jennifer Katz Perceptions of Teaching Practicums from Thai Students in 4-Year and 5-Year Teacher Education Programs Samuel J. Grubbs The Rise of Urban Alternative Teacher Certification Scott Hohnstein Book Review: Normalites: The First Professionally Prepared Teachers in the United States by Kelly Ann Kolodny Lisa Gilbert Call for Book Reviews Upcoming Issues and Call for Reviewers
Author: Kurniawan Arif Maspul
Publisher: Literasi Nusantara Abadi Grup
ISBN: 6238246308
Category : Art
Languages : en
Pages : 106
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Book Description
“Mastering the Craft: A Comprehensive Guide to Becoming a Professional Barista” is an informative book that provides a detailed overview of the skills, knowledge, and qualities required to become a successful barista. The book covers various topics, including coffee brewing and extraction, customer service, business management and operations, marketing and branding, and career development.
