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Author: Sri Ram Khanna
Publisher: Prowess Publishing
ISBN: 8194672953
Category : Business & Economics
Languages : en
Pages : 699
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Book Description
The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.
Author: Sri Ram Khanna
Publisher: Prowess Publishing
ISBN: 8194672953
Category : Business & Economics
Languages : en
Pages : 699
Get Book Here
Book Description
The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081441334X
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Richard Cordray
Publisher: Oxford University Press
ISBN: 0197503012
Category : Political Science
Languages : en
Pages : 305
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Book Description
Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions to federal candidates and parties, spending about $1 billion annually on campaigns and another $500 million on lobbying. The four biggest banks each now has more than $1 trillion in assets. Financial products have become a mass of fine print that consumers can hardly even read, let alone understand. Growing problems in the increasingly one-sided finance markets blew up the economy in 2008. In the aftermath, Congress created the Consumer Financial Protection Bureau. Sharing the stories of individual consumers, Watchdog shows how the Bureau quickly became a powerful force for good, suing big banks for cheating or deceiving consumers, putting limits on predatory lenders, simplifying mortgage paperwork, and stepping in to help solve problems raised by individual consumers. It tells a hopeful story of how our system can be reformed by putting government back on the side of the people, to strengthen our families, safeguard the marketplace, and establish a new baseline of fairness in our democratic society.
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 100
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Book Description
Author: U.S. Services Administration
Publisher: GPO FCIC
ISBN: 9781612210001
Category : Reference
Languages : en
Pages : 176
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Book Description
Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 178
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Book Description
Author: Texas
Publisher:
ISBN:
Category : Commercial law
Languages : en
Pages : 524
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Book Description
Author: Ron Karr
Publisher: Penguin
ISBN: 1101198532
Category : Business & Economics
Languages : en
Pages : 366
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Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: Barry Leonard
Publisher: DIANE Publishing
ISBN: 143791599X
Category : Reference
Languages : en
Pages : 182
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Book Description
Contents: (Part 1) Be a Savvy Consumer: Buyer Beware; Cars; Banking; Credit; Loans; Financing Your Educ.; Employ.; Food and Nutrition; Health Care; Housing; Insur.: Internet; Investing; Phones; Identity Theft; Home Shopping; Telemark. and Mail; Travel; TV; Utilities; Wills and Funerals; (Part 2) Complaint Filing: Contact the Seller; Contact 3rd Parties; Sample Complaint Letter; (Part 3) Info. Resources: Teachers; Persons with Disabil.; Mil. Personnel; (Part 4) Consumer Assist. Directory: Auto. Mfrs.; Better Bus. Bureaus; Corp. Contacts; SOCAP Internat.; Fed. Agencies; Nat. Consumer Org.; State, County and City Consumer Protection Offices; State Banking Auth.; State Insur. Reg.; State Securities Admin.; State Util. Comm.; Trade and Prof. Assoc.
![Consumer Survival [2 volumes] PDF](https://books.google.com/books/content/images/frontcover/dxjOEAAAQBAJ?fife=w80-h100)
Author: Wendy Reiboldt
Publisher: Bloomsbury Publishing USA
ISBN: 1598849379
Category : Law
Languages : en
Pages : 1055
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Book Description
Designed to empower readers to advocate for themselves and others, this wide-ranging encyclopedia reveals a surprising range of resources and options that consumers have at their disposal. The only book of its kind, this two-volume, alphabetically arranged reference covers a broad array of topics related to consumer rights, including those of interest to often-overlooked populations such as older adults, veterans, and the homeless. Specific entries address critical areas including food and product safety, housing, health care, the financial industry, the automobile industry, and telecommunications. The encyclopedia reviews the historical development of the consumer movement, examines beliefs and values that drive the movement, and identifies agencies and laws intended to safeguard consumers. Expert contributors discuss key current issues as well as those likely to arise in the future. Vignettes and case studies are used throughout, and various, sometimes contrasting viewpoints are shared to help readers better understand the content. Related topics are easily discovered through a "see also" list, and additional readings are provided at the end of each entry.
