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Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
Get Book Here
Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Nancy M. Mae
Publisher:
ISBN: 9781504362443
Category : Energy medicine
Languages : en
Pages : 0
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Book Description
The Energetic Fertility Method(TM) Tools for a Healthy Conception and Beyond synthesizes principles of energy medicine and applies them to fertility to help you conceive. Using the chakra system as a guide, it presents step-by-step advice on how to gain a deeper awareness of your body, mind and spirit in order to bring then into alignment for a healthy conception. Discussing everything from how your relationship to your body affects fertility, the impact of secrets, and much more, Nancy Mae offers a roadmap that can help you achieve the family you've always envisioned. This groundbreaking book will not only prepare you for the journey of fertility, it will provide you with tools that you can use for the rest of your life.
Author: John Chambers
Publisher: Hachette Books
ISBN: 0316486531
Category : Business & Economics
Languages : en
Pages : 254
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Book Description
Silicon Valley visionary John Chambers shares the lessons that transformed a dyslexic kid from West Virginia into one of the world's best business leaders and turned a simple router company into a global tech titan. When Chambers joined Cisco in 1991, it was a company with 400 employees, a single product, and about $70 million in revenue. When he stepped down as CEO in 2015, he left a $47 billion tech giant that was the backbone of the internet and a leader in areas from cybersecurity to data center convergence. Along the way, he had acquired 180 companies and turned more than 10,000 employees into millionaires. Widely recognized as an innovator, an industry leader, and one of the world's best CEOs, Chambers has outlasted and outmaneuvered practically every rival that ever tried to take Cisco on--Nortel, Lucent, Alcatel, IBM, Dell, and Hewlett-Packard, to name a few. Now Chambers is sharing his unique strategies for winning in a digital world. From his early lessons and struggles with dyslexia in West Virginia to his bold bets and battles with some of the biggest names in tech, Chambers gives readers a playbook on how to act before the market shifts, tap customers for strategy, partner for growth, build teams, and disrupt themselves. He also adapted those lessons to transform government, helping global leaders like French President Emmanuel Macron and Indian Prime Minister Narendra Modi to create new models for growth. As CEO of JC2 Ventures, he's now investing in a new generation of game-changing startups by helping founders become great leaders and scale their companies. Connecting the Dots is destined to become a business classic, providing hard-won insights and critical tools to thrive during the accelerating disruption of the digital age.
Author: Gregg Garrett
Publisher: Lioncrest Publishing
ISBN: 9781544511092
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
The rapid convergence of computing and telecommunications technologies into products, better known as the Internet of Things, coupled with strong human behavioral change has created the emergence of a technological discontinuity that is disrupting all industries as we know them. Information once "trapped" in products is being unleashed, creating a flow of Product in Use Data that is becoming the basis of new services, new business models, and new ecosystems leading to the substitution of traditional product and service companies and the total disruption of industries. During this merging of industrial and digital economics, the internal capabilities that organizations have leveraged for years will become insufficient for future competition. The businesses of those leaders who fail to transform their firms by acquiring the necessary new capabilities will not survive. Despite the impending disruption, there are defined strategies that greatly enhance an existing firm's chance of survival. The rapid execution of the "first mile" of a business's transformation is crucial to competing successfully. In Competing in the Connecting World, authors Gregg Garrett and Warren Ritchie offer a proven framework and approach to assist leaders in understanding, preparing, and bravely transforming their firms to thrive in this new digital era.
Author: Christopher Coker
Publisher: John Wiley & Sons
ISBN: 1509502351
Category : Political Science
Languages : en
Pages : 168
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Book Description
Will tomorrow's wars be dominated by autonomous drones, land robots and warriors wired into a cybernetic network which can read their thoughts? Will war be fought with greater or lesser humanity? Will it be played out in cyberspace and further afield in Low Earth Orbit? Or will it be fought more intensely still in the sprawling cities of the developing world, the grim black holes of social exclusion on our increasingly unequal planet? Will the Great Powers reinvent conflict between themselves or is war destined to become much 'smaller' both in terms of its actors and the beliefs for which they will be willing to kill? In this illuminating new book Christopher Coker takes us on an incredible journey into the future of warfare. Focusing on contemporary trends that are changing the nature and dynamics of armed conflict, he shows how conflict will continue to evolve in ways that are unlikely to render our century any less bloody than the last. With insights from philosophy, cutting-edge scientific research and popular culture, Future War is a compelling and thought-provoking meditation on the shape of war to come.
Author: Dan Brewster
Publisher: Compassion
ISBN: 9780984116911
Category : Religion
Languages : en
Pages : 0
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Book Description
The most vital mission field of the church is growing fast - and growing up all around us. How will we connect today's children to the full impact of the Gospel while we can still reach them? God created children in His image. That alone give them inherent worth, and means God has expectations about their dignity and development. In fact, God's goal is nothing less than "life to the full" for each one (John 10:10). A full life means a whole life. Yet as Dan Brewster makes clear in Future Impact, many children today face almost overwhelming barriers, like poverty and prejudice, that deny them the wholeness for which God created them. Our challenge? The church is uniquely called to remove those barriers for the children in our midst and around the world. Join Dan Brewster in this insightful study of children and their rightful place in the church's mission strategy. In this book, you'll explore: -The theological foundations of ministry to children -The ethics of child evangelism across cultures -The components of biblical, holistic child development -Practical applications of church-based child development programs -Why childhood years have proven to be the prime time for people to both hear and respond to the gospel -Unexpected resources to enhance the effectiveness of your outreach to children Discover why children have been, and continue to be, one of God's most cherished resources in advancing His kingdom. You'll never see a child in the same way again.
Author: David H. Autor
Publisher: MIT Press
ISBN: 0262367742
Category : Business & Economics
Languages : en
Pages : 189
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Book Description
Why the United States lags behind other industrialized countries in sharing the benefits of innovation with workers and how we can remedy the problem. The United States has too many low-quality, low-wage jobs. Every country has its share, but those in the United States are especially poorly paid and often without benefits. Meanwhile, overall productivity increases steadily and new technology has transformed large parts of the economy, enhancing the skills and paychecks of higher paid knowledge workers. What’s wrong with this picture? Why have so many workers benefited so little from decades of growth? The Work of the Future shows that technology is neither the problem nor the solution. We can build better jobs if we create institutions that leverage technological innovation and also support workers though long cycles of technological transformation. Building on findings from the multiyear MIT Task Force on the Work of the Future, the book argues that we must foster institutional innovations that complement technological change. Skills programs that emphasize work-based and hybrid learning (in person and online), for example, empower workers to become and remain productive in a continuously evolving workplace. Industries fueled by new technology that augments workers can supply good jobs, and federal investment in R&D can help make these industries worker-friendly. We must act to ensure that the labor market of the future offers benefits, opportunity, and a measure of economic security to all.
Author:
Publisher: The Business Year
ISBN:
Category : Business & Economics
Languages : en
Pages : 36
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Book Description
The Business Card and Mastercard’s East Arabia Division teamed up to produce this special report covering the impact of digital transformation on the region’s financial services industry. This 36-page report contains interviews with key figures from the East Arabia Division, as well as a range of articles and analysis.
Author: Rick Szostak
Publisher: Routledge
ISBN: 1000465640
Category : Social Science
Languages : en
Pages : 195
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Book Description
Making Sense of the Future integrates the latest thinking in Future Studies with the author’s expertise in world history, economics, interdisciplinary studies, knowledge organization, and political activism. The book takes a systems approach that recognizes the complexity of our world. It begins by suggesting a set of goals for human societies and identifying innovative strategies for achieving these goals that could gain broad support. Each chapter begins with a “How to” section that discusses how we can identify goals, strategies, trends, surprises, or implementation strategies and concludes with an integrative analysis that draws connections across the preceding discussions. Taking a cross-disciplinary approach, Szostak explores key trends and how these interact so that he can develop strategies to guide trends towards desirable futures. He discusses the ways in which we can best prepare for surprises such as epidemics and natural disasters, enabling us to react to them in beneficial ways. Supported by a list of guiding questions and suggestions for class projects, this is an accessible textbook for students of Future Studies and Future Studies courses. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution- Non Commercial- No Derivatives 4.0 license.
Author: Nick Montfort
Publisher: MIT Press
ISBN: 0262344769
Category : Social Science
Languages : en
Pages : 194
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Book Description
How the future has been imagined and made, through the work of writers, artists, inventors, and designers. The future is like an unwritten book. It is not something we see in a crystal ball, or can only hope to predict, like the weather. In this volume of the MIT Press's Essential Knowledge series, Nick Montfort argues that the future is something to be made, not predicted. Montfort offers what he considers essential knowledge about the future, as seen in the work of writers, artists, inventors, and designers (mainly in Western culture) who developed and described the core components of the futures they envisioned. Montfort's approach is not that of futurology or scenario planning; instead, he reports on the work of making the future—the thinkers who devoted themselves to writing pages in the unwritten book. Douglas Engelbart, Alan Kay, and Ted Nelson didn't predict the future of computing, for instance. They were three of the people who made it. Montfort focuses on how the development of technologies—with an emphasis on digital technologies—has been bound up with ideas about the future. Readers learn about kitchens of the future and the vision behind them; literary utopias, from Plato's Republic to Edward Bellamy's Looking Backward and Charlotte Perkins Gilman's Herland; the Futurama exhibit at the 1939 New York World's Fair; and what led up to Tim Berners-Lee's invention of the World Wide Web. Montfort describes the notebook computer as a human-centered alterative to the idea of the computer as a room-sized “giant brain”; speculative practice in design and science fiction; and, throughout, the best ways to imagine and build the future.
