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Author: CPA John Kimani
Publisher: Finstock Evarsity Publishers
ISBN: 991475306X
Category : Business & Economics
Languages : en
Pages : 99
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Book Description
BOOK SUMMARY The main topics in this book are; • Understanding Conflict • Effective Communication • Managing Emotions in Conflict • Negotiation and Problem-Solving • Mediation and Facilitation • Cultural Sensitivity in Conflict Resolution • Conflict Resolution in Teams • Conflict Resolution in the Workplace Conflict Resolution Training is a comprehensive book that provides individuals with the necessary knowledge and skills to effectively manage and resolve conflicts. This book offers practical techniques for communication and problem-solving, emphasizing the importance of active listening and emotional intelligence in conflict resolution. With real-life examples and interactive exercises, Conflict Resolution Training offers a practical and hands-on approach to conflict resolution, empowering readers to navigate conflicts in various settings, such as the workplace, and personal relationships. By promoting constructive dialogue and understanding, this book equips individuals with the tools to transform conflicts into opportunities for positive change.
Author: CPA John Kimani
Publisher: Finstock Evarsity Publishers
ISBN: 991475306X
Category : Business & Economics
Languages : en
Pages : 99
Get Book Here
Book Description
BOOK SUMMARY The main topics in this book are; • Understanding Conflict • Effective Communication • Managing Emotions in Conflict • Negotiation and Problem-Solving • Mediation and Facilitation • Cultural Sensitivity in Conflict Resolution • Conflict Resolution in Teams • Conflict Resolution in the Workplace Conflict Resolution Training is a comprehensive book that provides individuals with the necessary knowledge and skills to effectively manage and resolve conflicts. This book offers practical techniques for communication and problem-solving, emphasizing the importance of active listening and emotional intelligence in conflict resolution. With real-life examples and interactive exercises, Conflict Resolution Training offers a practical and hands-on approach to conflict resolution, empowering readers to navigate conflicts in various settings, such as the workplace, and personal relationships. By promoting constructive dialogue and understanding, this book equips individuals with the tools to transform conflicts into opportunities for positive change.
Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: David Liddle
Publisher: Kogan Page Publishers
ISBN: 0749480890
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Author: Nora Doherty
Publisher: Kogan Page Publishers
ISBN: 0749450193
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.
Author: Gary T. Furlong
Publisher: John Wiley & Sons
ISBN: 0470835176
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Author: Shay Mcconnon
Publisher: How To Books
ISBN: 1848034180
Category : Business & Economics
Languages : en
Pages : 174
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Book Description
his book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.
Author: Cinnie Noble
Publisher: Cinergy Coaching
ISBN: 9780987739407
Category : Conflict management
Languages : en
Pages : 259
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Book Description
CONFLICT MANAGEMENT COACHING: THE CINERGY MODEL describes a well-researched process for coaching people on a one-on-one basis, to improve their skills and abilities to manage and engage in their interpersonal disputes. This comprehensive text written by Cinnie Noble, a lawyer-mediator and certified coach, not only provides a coaching model that uniquely integrates neuroscience principles with conflict management and coaching theory and practice. It also provides readers with many ideas and practical ways to support a conflict coaching practice. CONFLICT MANAGEMENT COACHING is an informative resource that will be of interest to coaches, mediators, ombudsmen and other conflict management and dispute resolution practitioners, HR professionals, leaders, lawyers, psychologists, social workers and others who work with people in conflict. TABLE OF CONTENTS * Introduction * The Three Pillars of Conflict Management Coaching * Conflict Management: There Is No Rule Book * Client Engagement * The CINERGY Conflict Management Coaching Model * Conflict Management Coaching Skills * Applications of Conflict Management Coaching * Measuring Conflict Management Coaching
Author: Allan Edward Barsky
Publisher: Oxford University Press
ISBN: 0199361185
Category : Law
Languages : en
Pages : 625
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Book Description
Module I: foundations of conflict resolution, peace, and restorative justice -- The mindful practitioner -- The theoretical bases of conflict resolution -- Restorative justice -- Module II: negotiation -- Power-based negotiation -- Rights-based negotiation -- Interest-based negotiation -- Module III: mediation -- Transformative mediation -- Family mediation and a therapeutic approach -- Module IV: additional methods of conflict resolution -- Group facilitation -- Advocacy.
Author: Bernard Mayer
Publisher: John Wiley & Sons
ISBN: 0470932465
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
Author: Vivian Scott
Publisher: John Wiley & Sons
ISBN: 0470536438
Category : Business & Economics
Languages : en
Pages : 371
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Book Description
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!
