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Author: Martha Komter
Publisher: John Benjamins Publishing
ISBN: 9027250251
Category : Language Arts & Disciplines
Languages : en
Pages : 261
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Book Description
An empirical study based on an analysis of 35 taped job interviews. The verbal interaction of the participants in the interviews is seen as embedded within wide ideological and institutional environments.
Author: Martha Komter
Publisher: John Benjamins Publishing
ISBN: 9027250251
Category : Language Arts & Disciplines
Languages : en
Pages : 261
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Book Description
An empirical study based on an analysis of 35 taped job interviews. The verbal interaction of the participants in the interviews is seen as embedded within wide ideological and institutional environments.
Author: Martha L. Komter
Publisher: John Benjamins Publishing
ISBN: 902728296X
Category : Language Arts & Disciplines
Languages : en
Pages : 262
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Book Description
An empirical study based on an analysis of 35 taped job interviews. The verbal interaction of the participants in the interviews is seen as embedded within wide ideological and institutional environments.
Author: Martha Komter
Publisher: Cambridge University Press
ISBN: 1108622909
Category : Language Arts & Disciplines
Languages : en
Pages : 221
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Book Description
What suspects tell the police may become a crucial piece of evidence when the case comes to court. But what happens to 'the suspect's statement' when it is written down by the police? Based on a unique set of data from over fifteen years' worth of research, Martha Komter examines the trajectory of the suspect's statement from the police interrogation through to the trial. She shows how the suspect's statement is elicited and written down in the police report, how this police report both represents and differs from the original talk in the interrogation, and how it is quoted and referred to in court. The analyses cover interactions in multiple settings, with documents that link one interaction to the next, providing insights into the interactional and documentary foundations of the criminal process and, more generally, into the construction, character and uses of documents in institutional settings.
Author: Hadumod Bussmann
Publisher: Routledge
ISBN: 1134630387
Category : Foreign Language Study
Languages : en
Pages : 1336
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Book Description
The Routledge Dictionary of Language and Linguistics is a unique reference work for students and teachers of linguistics. The highly regarded second edition of the Lexikon der Sprachwissenschaft by Hadumod Bussmann has been specifically adapted by a team of over thirty specialist linguists to form the most comprehensive and up-to-date work of its kind in the English language. In over 2,500 entries, the Dictionary provides an exhaustive survey of the key terminology and languages of more than 30 subdisciplines of linguistics. With its term-based approach and emphasis on clear analysis, it complements perfectly Routledge's established range of reference material in the field of linguistics.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Martha L. Komter
Publisher: Routledge
ISBN: 1000149315
Category : Language Arts & Disciplines
Languages : en
Pages : 195
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Book Description
Interactional dilemmas occur when participants are required to engage in two contradictory activities at the same time or orient to two conflicting goals. The existence of such dilemmas provides a context for interactants to be creative, pro-active, and indeed strategic as they maneuver between the numerous demands placed on them and produce behavior that fits the ongoing communication episode. Trials are one such episode in which the various participants -- in this case, the judge, the defendant, and lawyers -- experience interactional dilemmas and work to resolve these through their behavior. This volume offers an analysis of both the institutional factors which promote dilemmas during court proceedings and the interactional behaviors used by trial participants to navigate these dilemmas. Using ethnomethodology, conversation analysis, and ethnography as complementary methods, Komter's research combines an understanding of the legal rules for courtroom procedure and crime descriptions, with details of actual trial discourse. The analysis is based upon fieldnotes of 48 trials and audiotapes of 31 trials, all related to violent crimes and occurring in courtrooms in Amsterdam, Utrecht, and Haarlem. Dilemmas reflect enduring conflicts of interest or values; they derive from the ongoing institutional and interactional positions of the various courtroom participants. Komter points to the existence of dilemmas and to their role in shaping unfolding interaction during the trials. She especially highlights the different dilemmas faced by judges and suspects, and the ways in which behavior on the part of one constrains that of the other. She further reveals the wide variety of ways in which interactants handle dilemmas -- their innovativeness and resourcefulness -- and the consequences these have for the unfolding interaction and the court's ultimate judgment. Of course, dilemmas are not only relevant to an understanding of judicial interaction. This study has implications for other contexts, since concerns with credibility, blame, responsibility, and morality -- and their opposites -- are incorporated into many everyday interactions. This volume examines behavior that is quite specific to a single context, yet its conclusions bear upon a wide range of communication events. Of interest to scholars in communication, linguistics, anthropology, criminal justice, or those with interests in ethnomethodology, conversation analysis, and ethnography.
Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: Robert Feirsen
Publisher: Rowman & Littlefield
ISBN: 1475861745
Category : Education
Languages : en
Pages : 153
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Book Description
Conflict is both a timely and a timeless challenge in schools, stymying school reform initiatives and elevating administrators’ job stress. If “school is a family,” as many claim, it is often a dysfunctional one. Relationships between and among staff, parents, community and school boards may be destructively divisive, or alternatively, schools may avoid addressing controversial issues like inequity, fearful of tensions that would be unleashed. From Conflict to Collaboration: A School Leader’s Guide to Unleashing Conflict’s Problem Solving Power offers a novel perspective. Rather than impeding school reform, school leaders may harness conflict to spark organizational vitality and growth. Honoring diverse viewpoints enables savvy school leaders to engage stakeholders in meaningful collaboration that builds capacity, enshrines productive dialogue and group problem-solving as cornerstones of school culture, and energizes the school community. Drawing on knowledge from the fields of education, engineering, psychology and business, the book offers an on-the-job guide for present and future school leaders. Dozens of actionable leadership strategies are highlighted; case studies illustrate key concepts; and probing questions for school leaders and school improvement teams follow each chapter. In a step-by-step process, the book demonstrates how the techniques of design thinking may be applied to build a school’s “conflict agility.”
Author: Amy Gallo
Publisher: Harvard Business Review Press
ISBN: 1633692167
Category : Business & Economics
Languages : en
Pages : 157
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Book Description
Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author: Amanda Ripley
Publisher: Simon and Schuster
ISBN: 1982128577
Category : Business & Economics
Languages : en
Pages : 368
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Book Description
"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--
