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Author: William A. Yarberry Jr.
Publisher: CRC Press
ISBN: 1420000403
Category : Computers
Languages : en
Pages : 432
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Book Description
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Author: William A. Yarberry Jr.
Publisher: CRC Press
ISBN: 1420000403
Category : Computers
Languages : en
Pages : 432
Get Book Here
Book Description
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Author: Richard Grigonis
Publisher: CRC Press
ISBN: 1482280655
Category : Computers
Languages : en
Pages : 576
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Book Description
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
Author: Rob Walters
Publisher: Artech House Publishers
ISBN:
Category : Business & Economics
Languages : en
Pages : 390
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Book Description
Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.
Author: Rob Walters
Publisher: Artech House Publishers
ISBN:
Category : Computers
Languages : en
Pages : 496
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Book Description
This revised edition offers a comprehensive analysis of where computer telephony integration (CTI) came from and where it is going. The book provides a clear, in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and new information on media processing, automation, and messaging.
Author: Solange Ghernaouti-Helie
Publisher: Springer Science & Business Media
ISBN: 1447115643
Category : Business & Economics
Languages : en
Pages : 229
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Book Description
A revised and updated translation of the French original, this work deals effectively with local area network technologies and management, offering a broad overview of enterprise telecommunication technologies. Also covered is computer telephony integration (CTI) through a presentation of the main technologies of the domain. A functional description of the main features of network operating systems is proposed and illustrated by Novell IntraNetWare and Windows NT examples, with special emphasis offered on business applications and management issues of these topics. The main interest of the book resides in the dual approach of enterprise networks, covering both technical and managerial elements, providing a global understanding of business applications and management of telecommunications to IT professionals and students. Concrete tools and methods are described, thus offering practical advice of immediate relevance.
Author: Michael Thomas Bayer
Publisher: McGraw Hill Professional
ISBN: 9780071359870
Category : Computers
Languages : en
Pages : 820
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Book Description
Accompanying CD-ROM has resource documents in PDF format, including the complete set of ECTF specifications, and live links to updates and related web sites.
Author: Jeffrey R. Shapiro
Publisher: Wiley
ISBN: 9780764530135
Category : Computers
Languages : en
Pages : 462
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Book Description
Computer Telephony Strategies™ Jeffrey R. Shapiro A Survival Guide for Technical Professionals Computer telephony services, such as voice mail and audiotext, have been around since the 1970s, but today this broad spectrum of computer and telecommunications technologies is poised to empower the enterprise with mixed media messaging services, interactive voice response, human-computer dialog, interactive fax technology, call processing, and much, much more. In this real-world guide for decision makers, expert computer telephony consultant Jeffrey R. Shapiro illuminates every aspect of this vital tool for competitive advantage—from assessing your organization's needs and making the transition to legal implications and cost justification. Most importantly, Shapiro maps out the kind of strategic planning that ensures success by anticipating the effects that a computer telephony project is likely to have on workers, corporate culture, and customer satisfaction. Read this Insider's Guide to Understand: The benefits of integrating computers and the enterprise network with the telephone system How to assess your organization's computer telephony potential — complete with practical checklist Microsoft's and Novell's telephony APIs, Internet telephony applications, and interactive telecommunications Computer telephony components, including PBXs, operator consoles and control panels, automated attendants, voice messaging systems, and fax systems How to compare vendor services and pick the right one—the first time The role of digital and analog technology Packed with case histories and explorations of specific tools, Computer Telephony Strategies™ is your roadmap to a new communications frontier.
Author: Steve Gladstone
Publisher:
ISBN: 9780936648576
Category : Telecommunication systems
Languages : en
Pages : 156
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Book Description
Author: H. Peeru Mohamed
Publisher: Vikas Publishing House
ISBN: 9788125912057
Category : Customer relations
Languages : en
Pages : 242
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Book Description
This book succinctly explains the cardinal principles of effective customer relationship management (CRM) acquiring, retaining and expanding customer base. The concepts, process, techniques, significance and architectural aspects of CRM are dealt in comprehensive manner. The book would serve as a useful source of reference for designing, developing and implementing CRM in any organization.
Author: Kerstin Peterson
Publisher: CRC Press
ISBN: 1482294567
Category : Computers
Languages : en
Pages : 443
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Book Description
For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and service
