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Category :
Languages : en
Pages :
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Author:
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Languages : en
Pages :
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Category :
Languages : en
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Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Category : Business & Economics
Languages : en
Pages : 190
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What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: United States. Congress House
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Category : Financial disclosure
Languages : en
Pages : 1372
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Category : Investments
Languages : en
Pages : 936
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Author: Laura Katz Olson
Publisher: State University of New York Press
ISBN: 1438460759
Category : Social Science
Languages : en
Pages : 230
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Winner of a Gold Medal, 2017 Living Now Book Award in the Caregiving category Shortlisted for the 2016 Sarton Women's Book Awards in the Memoir category presented by the Story Circle Network For millions of Americans caregiving is the "new normal." For Laura Katz Olson, a respected researcher of long-term care for the aging, Elder Care Journey chronicles the disruption of her world and how it is upended by the ever-increasing long-distance needs of her own mother. A healthy, Senior Olympics medal winner, Olson's mother is slowly and steadily incapacitated by Parkinson's disease and a gradual loss of vision. Thrust into a long-distance caregiving role, Olson finds her previous academic notions about assisting a frail parent increasingly at odds with the reality of the lived experience. In a narrative full of "ah-ha!" moments, tears, sighs, and outrage that will be familiar to many, Olson opens a window into the nursing home and home care industries that consume much in the way of taxpayer dollars, but often fail to deliver quality care. Olson's personal story vividly demonstrates not only the overwhelming bureaucratic barriers faced by care-dependent seniors but also their beleaguered adult children's attempts to ensure their parents' health, safety, and well-being.
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Category : Corporations
Languages : en
Pages : 1016
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Author:
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Category : Corporations
Languages : en
Pages : 1016
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Author: Maureen McCarthy
Publisher:
ISBN: 9781683081821
Category :
Languages : en
Pages : 78
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CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily and to help identify areas about which you may want to ask questions. the Five-Star Quality Rating System Technical Users' Guide provides in-depth descriptions of the ratings and the methods used to calculate them. Beginning with the March 2009 version, the Technical Users' Guide consists of two documents: the Five-Star Quality Rating System Technical Users' Guide and the Five Star Quality Rating System State-Level Cut Point Tables.
Author: United States. Small Business Administration
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Category : Small business
Languages : en
Pages : 502
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