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Author: John Lyons
Publisher: Skyhorse Publishing Inc.
ISBN: 160239928X
Category : Nature
Languages : en
Pages : 257
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Book Description
"A must-have for first time horse owners and veterans."--Library...
Author: John Lyons
Publisher: Skyhorse Publishing Inc.
ISBN: 160239928X
Category : Nature
Languages : en
Pages : 257
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Book Description
"A must-have for first time horse owners and veterans."--Library...
Author: Nick Morgan
Publisher: Harvard Business Review Press
ISBN: 1422193608
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Take control of your communications—before someone else does What if someone told you that your behavior was controlled by a powerful, invisible force? Most of us would be skeptical of such a claim—but it’s largely true. Our brains are constantly transmitting and receiving signals of which we are unaware. Studies show that these constant inputs drive the great majority of our decisions about what to do next—and we become conscious of the decisions only after we start acting on them. Many may find that disturbing. But the implications for leadership are profound. In this provocative yet practical book, renowned speaking coach and communication expert Nick Morgan highlights recent research that shows how humans are programmed to respond to the nonverbal cues of others—subtle gestures, sounds, and signals—that elicit emotion. He then provides a clear, useful framework of seven “power cues” that will be essential for any leader in business, the public sector, or almost any context. You’ll learn crucial skills, from measuring nonverbal signs of confidence, to the art and practice of gestures and vocal tones, to figuring out what your gut is really telling you. This concise and engaging guide will help leaders and aspiring leaders of all stripes to connect powerfully, communicate more effectively, and command influence.
Author: Lani Arredondo
Publisher: McGraw Hill Professional
ISBN: 9780071364294
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
Communicating Effectively shows busy managers how to combine proven techniques and strategies with the latest technologies for successful, results-directed interaction. Included are techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.
Author: John Lyons
Publisher: John Lyons Symposiums
ISBN: 9781879620551
Category : Dressage
Languages : en
Pages : 0
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Book Description
Horse training is more than just following how-to recipes. It involves understanding what you can do to get a horse to perform a particular way, then how to get him to perform that way consistently.
Author: Jonathan Field
Publisher: Trafalgar Square Books
ISBN: 157076980X
Category : Sports & Recreation
Languages : en
Pages : 242
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Book Description
Horse trainer Jonathan Field has made a name for himself with his unique ability to give people simple, understandable, doable steps that lead to working with a horse “at liberty” in a safe and progressive manner. True engagement with a horse at liberty isn’t just about removing tack and stepping outside the arena—it’s about connection, trust, and communication through movement. Enrich your relationship with your horse, improve your “feel,” and teach your horse to respond to the subtlest of cues; no matter your discipline, whether you compete or ride for pleasure, liberty training can change the way you interact with horses forever.
Author: Erica Dhawan
Publisher: St. Martin's Press
ISBN: 1250246539
Category : Business & Economics
Languages : en
Pages : 180
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Book Description
An instant Wall Street Journal Bestseller The definitive guide to communicating and connecting in a hybrid world. Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.
Author: Alan Alda
Publisher:
ISBN: 0812989147
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
The actor and founder of the Alan Alda Center for Communicating Science traces his personal quest to understand how to relate and communicate better, from practicing empathy and using improv games to storytelling and developing better intuitive skills.
Author: John Lyons
Publisher:
ISBN:
Category : Horses
Languages : en
Pages : 208
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Book Description
Author: Lani Arredondo
Publisher: McGraw Hill Professional
ISBN: 0071399542
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Communicating Effectively shows busy managers how to combine proven techniques and strategies with the latest technologies for successful, results-directed interaction. Included are techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.
Author: Leon Cai
Publisher: CRC Press
ISBN: 1040098606
Category : Business & Economics
Languages : en
Pages : 133
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Book Description
"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects—Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers’ satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. Insisting that customers’ satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally." Focusing on the development of customers’ buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."
