Author: Lewis Carbone
Publisher: Pearson Education
ISBN: 013270384X
Category : Business & Economics
Languages : en
Pages : 403

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Book Description
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers. In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time. Carbone draws on the latest neuroscientific research to show how customers transform physical and emotional sensations into powerful perceptions of your business... perceptions that crystallize into attitudes that dictate everything from satisfaction to loyalty. And he explains how to assess and audit existing customer experiences, design and implement new ones... and "steward" them over time, to ensure that they remain outstanding, no matter how your customers change.

Author: BusinessNews Publishing,
Publisher: Primento
ISBN: 2806238919
Category : Business & Economics
Languages : en
Pages : 31

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Book Description
The must-read summary of Lewis Carbone's book: "Clued In: How to Keep Customers Coming Back Again and Again". This complete summary of the ideas from Lewis Carbone's book "Clued In" shows how all businesses exist for two reasons: to make money and to win customers. In his book, Lewis Carbone explains that most industries have focused more on the money-making side in recent years, but the key is not to sell customers more products and services, but to provide them with a distinctive and well-engineered service. In this summary, the author explains how to look for opportunities to enhance your value proposition by developing internal systems to design, manage, deliver and leverage the total customer experience. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Clued In" and discover the key to making your current customers loyal forever.

Author: Christine Barbour
Publisher: CQ Press
ISBN: 9780872894419
Category : Political Science
Languages : en
Pages : 404

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Book Description

Author: Carolyn Keene
Publisher: Simon and Schuster
ISBN: 0743427653
Category : Juvenile Fiction
Languages : en
Pages : 160

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Book Description
A cunning thief is desperate to wreck the opening of a historic landmark -- and Nancy is his target! On Gramercy Park in New York City, the magnificent Van Hoogstraten mansion with its priceless collection of glass birds is about to open to the public. Nancy, Bess, and George are invited, but a series of sinister events puts everything in chaos. When the centerpiece of the collection, a beautiful crystal bird, is stolen, Nancy gets on the case. From family members with motives to keep the house, to an antiques dealer with a personal grudge, suspects abound. And when Nancy goes to the family's abandoned camp in the Adirondack forest, she zeroes in on the truth. In a violent nighttime thunderstorm on a solitary lake, Nancy confronts the culprit. The case is solved -- if she can get to shore alive!

Author: Bernd Schmitt
Publisher: Now Publishers Inc
ISBN: 1601984529
Category : Business & Economics
Languages : en
Pages : 73

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Book Description
Experience Marketing examines a new and exciting concept that is of interest to academics and marketing practitioners who have come to realize that understanding how consumers experience brands, and how to provide appealing brand experiences for them, is critical for differentiating their offerings in a competitive marketplace. Understanding consumer experiences is a core task for consumer research, but consumer and marketing research on experience is still emerging. Experience Marketing reviews and discusses experience research conducted in various disciplines and in sub-disciplines of marketing. The author begins with an exploration of the experience concept itself. What do we mean by "experience"? What are consumer experiences? How are they different from other established constructs in our field? Next, this monograph reviews the key concepts of experience marketing and provides empirical research findings that shed light on consumer insights on experiences. It also examines the strategic management and marketing literature on customer experience and the practical frameworks for managing experiences. Finally, it explores an exciting emerging area of research-the interface of consumer experience and happiness.

Author: Paul Holinger
Publisher: Simon and Schuster
ISBN: 1439123810
Category : Family & Relationships
Languages : en
Pages : 289

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Book Description
In What Babies Say Before They Can Talk, psychiatrist and psychoanalyst Paul C. Holinger, M.D., M.P.H., a explains how infants communicate with us, and we with them, and outlines the nine easily identifiable signals that will help you to decode your baby’s needs and feelings. Dr. Holinger decodes the nine easily identifiable signals—interest, enjoyment, surprise, distress, anger, fear, shame, disgust (a reaction to bad tastes), and dissmell (a reaction to bad smells)—that all babies use to express their needs and wants. These insights will aid parents in discerning what their baby is feeling. This book can help all parents become more confident and self-aware in their interactions with their children, create positive communication, and put the joy back into parenting. This is a unique work. It provides a foundation for understanding feelings and behavior. Based on emerging research, What Babies Say Before They Can Talk offers parents a new perspective on their babies' sense of the world and the people around them. The goal of this book is to help parents enhance their infants' potential, prevent problems, and raise happy, healthy, responsible children.

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 64

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Book Description
Ancestry magazine focuses on genealogy for today’s family historian, with tips for using Ancestry.com, advice from family history experts, and success stories from genealogists across the globe. Regular features include “Found!” by Megan Smolenyak, reader-submitted heritage recipes, Howard Wolinsky’s tech-driven “NextGen,” feature articles, a timeline, how-to tips for Family Tree Maker, and insider insight to new tools and records at Ancestry.com. Ancestry magazine is published 6 times yearly by Ancestry Inc., parent company of Ancestry.com.

Author: LiveABC編輯群
Publisher: 希伯崙股份有限公司
ISBN: 986441187X
Category : Juvenile Nonfiction
Languages : en
Pages : 334

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Book Description
►購買完整紙本書請上：https://goo.gl/oE8sZV 超實用8大主題，出國旅行不能少！ 行前準備 你能推薦一家不錯的青年旅舍嘛？ 機場英語 你可以告訴我這趟飛行將會為我累積多少飛行里程嗎？ 住宿英語 我們會晚一點到，請保留我們所預訂的房間。 餐廳英語 我們有八個人，有包廂的位子嗎？ 交通英語 我可以在哪裡拿到路線圖呢？ 購物英語 你們賣得最好的商品是什麼？ 玩樂英語 你們提供哪些水上運動？ 狀況英語 是否有任何副作用是我應該知道的呢？ 以上這些出國英語必備句你都會嗎？ 本書幫你結整彙整，一書在手暢遊無阻！ 旅人詞彙心智圖＋實用句＋會話＋旅遊資訊 依旅遊場景打造，讓你出國時，英語會聽、會說、能溝通！ 自助旅遊人人愛，但是英語能力成阻礙？！ 有旅遊經驗的人不難發現，跟團旅遊有其便利性，而自助旅行往往能夠更深地認識當地環境及人文，自己參照旅遊指南、網路資訊或地圖走遍各地時，自然而然地會對整個遊覽的城市或地區更有概念，也能有更多機會親身接觸當地的人事物。英語是國際共通的語言，想要自助旅行的人免不了用英語與人溝通，這時候如果有足夠的英語能力，整趟旅遊的順暢度和愉悅度將大大提昇！ 『旅人詞彙心智圖』聯想式學習法，英語學的快又好！ 本書共8大旅遊主題、47個情境單元，涵蓋旅行時會遇到的各種情境，從行前安排、旅遊相關諮詢及訂機票等，到搭機、住宿、餐飲、交通、 購物、娛樂活動及旅遊時的各種突發狀況，不論是旅遊行前或旅遊途中的所有大小事，都一應俱全。本書特別設計了「旅人詞彙心智圖」，以聯想歸納的方式記憶單字及詞彙，並提供實用句、真人影片會話及補充相關旅遊資訊，在學習英語的同時，也能拓展旅遊視野及知識。 「旅人詞彙心智圖」記單字及詞彙更有效率 每個單元依主題以「心智圖」（Mind Map）的方式整理相關字詞，透過聯想與歸納來幫助記憶，讓學習能夠更有系統且有效率。 針對特定詞彙，我們亦提供了詳細說明，讓您不但認識單字的意思，也了解其相關資訊。 旅行必備常用句，要會說的、該聽懂的，這裡通通有！ 分「旅人要會說」及「旅人要聽懂」兩個部分的常用句，學習如何實際應用「心智圖」中所學的詞彙（句中以黃色塊標示）。另外特別提供可作替換的詞彙，幫助讀者舉一反三、學得更多。 『Speak Out 旅人要會說』精采例句 n 我們一行人中有幾位小孩；你 們是否備有兒童座椅呢？ We have a few kids in our party; do you have child seating available? n 不好意思，三位的話，要等多久？ Excuse me, what’s the wait time for a party of three? n 用走的大概要多久才會到達海邊？ How long would it take to get to the beach on foot? n 免稅商品跟正常訂價的價差是多少？ What is the price difference between duty-free items and regularly priced items? n 我想要租借這個展覽的語音導覽。 I’d like to purchase an audio guide for this exhibit. 『Listen Up 旅人要聽懂』精采例句 n 我將帶領這個旅行團，我會在外面的巴士站等大家抵達。 I’m leading the tour group and I’ll be waiting outside the bus station for everyone to arrive. n 您的機上餐點想要選雞肉飯還是麵呢？ For your in-flight meal, would you like chicken with rice or the noodles? n 各位女士、先生請注意，有一班航班已變更。海洋航空第815號班機現在將會從 F44號登機門啟航。 Ladies and gentlemen, we have a gate change. Oceanic Flight 815 will now depart from gate F44. n 晚安，我是打來跟您確認您下星期五晚上到星期日的預約。 Good evening, I’m calling to confirm your reservation for next Friday night until the following Sunday. n 請將您的行動電話轉為靜音並 請不要在這個展區內拍照。 Put your cell phones on silent and please refrain from taking pictures in this exhibit. 真人影片、互動家教，看看老外怎麼說！ 全書的主題對話都拍攝成真人影片，邊看影片邊學習道地的口說英語，彷彿身歷其境、遍遊各地。 對話中的實用單字、片語及慣用語等，也詳盡解說並適時提供相關補充，讓讀者能深入了解其用法及含意。 「旅人加油站」延伸補充增加學習樂趣！ 每個單元都精心規劃了與各主題相關的延伸學習，包括圖解單字、好用句、旅遊資訊及情報等，讓您為旅程做好準備的同時，也能增添旅遊常識。 ►購買完整紙本書請上：https://goo.gl/oE8sZV 目錄介紹 Chapter 1: Before the Trip 行前準備 1-1 Planning a Trip 旅遊計畫 1-2 A Change of Plans 變更行程 1-3 Arranging a Trip to Europe 安排歐洲旅行 1-4 Vacation: Off on His Own 選擇自助旅行 1-5 A Cruise Vacation 諮詢遊輪假期 1-6 Booking Airline Tickets 訂機票 1-7 Making the Resort Reservation 度假村飯店訂房 1-8 Getting Ready for the Trip 行前準備 Chapter 2: Flying 搭機 2-1 Checking In at the Airport 機場辦理登機 2-2 Overbooking 航班超賣 2-3 In the Departures Terminal 在出境航廈 2-4 Flight Delay 班機延誤 2-5 In Flight 在機艙裡 2-6 Arrival 入境 2-7 Lost Baggage 行李遺失 Chapter 3: Accommodations 住宿 3-1 Checking In 辦理入住 3-2 Checking Into a Youth Hostel 入住青年旅館 3-3 Hotel Facilities and Amenities 詢問飯店設施 3-4 Checking Out 辦理退房 Chapter 4: Dining 餐飲 4-1 Making a Reservation 餐廳訂位 4-2 Dining without a Reservation 無事先訂位 4-3 Waiting for a Table 現場候位 4-4 Ordering in a Restaurant 點菜 4-5 In the Mood for Pizza 點披薩 4-6 Italian Food 義大利餐點 4-7 Ordering Fast Food 速食店點餐 4-8 A Coffee-Shop Adventure 咖啡探索之旅 Chapter 5: Transportation 交通 5-1 Asking for Directions 問路 5-2 Renting a Car 租車 5-3 Taking a Train or Subway 搭火車或地鐵 5-4 Riding the Bus 搭公車／巴士 Chapter 6: Shopping 購物 6-1 Shopping for Clothes 購買服飾 6-2 Buying a Smartphone 購買手機 6-3 Souvenir Store 紀念品店 6-4 At the Supermarket 超市購物 6-5 Returns and Refunds 商品退換貨 6-6 Duty-Free Shopping 免稅店購物 6-7 Tax Refund 海外退稅 Chapter 7: Entertainment 娛樂活動 7-1 Tourist Information 旅遊資訊 7-2 Museum / Art Gallery 博物館／美術館 7-3 The Amusement Park 遊樂園 7-4 Water Activities 水上活動 7-5 Aquarium Adventure 海生館 7-6 A Day at the Zoo 動物園 Chapter 8: Emergency 突發狀況 8-1 A Doctor Visit 就醫 8-2 At the Drugstore 藥妝店 8-3 An Unfortunate Theft 物品遺失 【使用Q&A】 ►如果您無法順利下載或閱讀本書：https://goo.gl/wujhLH ►如何撥放音檔： Step1. 請確定書本為[有聲版]或[無音檔]的純書版，僅[有聲版]可使用音檔功能 Step2. [有聲版]叢書在尚未完成下載狀況下，必須透過網路連線收聽，請保持手機為online狀態。 ►如何離線閱讀：http://goo.gl/mq9Afw ►如何下載圖書：http://goo.gl/k3HjRv ►如何申請退費：http://goo.gl/Qzb9Zw ►超過2小時退費：http://goo.gl/zuGrDc ►更多圖書使用者須知：http://goo.gl/P9pWuY ►讀者服務信箱：[email protected]

Author: Abbott Wainwright
Publisher: Xlibris Corporation
ISBN: 1493143255
Category : Self-Help
Languages : en
Pages : 169

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Book Description
This handbook is the result of the authors experience in solving crosswords (almost exclusively from the New York Times) for a period of over 10 years and is designed to help puzzle solvers of all abilities. It covers such strategic subjects as themes in puzzles and what a clue is attempting to elicit, as well as such tactical subjects as what, precisely, is to be written in the squares in a puzzle. Thus, the scope of the handbook ranges from the general to the detailed. Some of the subjects covered are foreign languages (French is the most popular, by far), mythology, the Old Testament, literature (including poetry and drama), classical music, sports (baseball is the crossword favorite), entertainment (comics, movies, television, and pop music), art and architecture, geography ( Ireland wins out here), science and math, travel and transportation, computers and the internet, as well as a list of those special words that are favorites of puzzle constructors (and hardly used by anyone else). Crosswords are fun, and this handbook helps you to enjoy them. To quote from the acknowledgments, The author and his readers are in the debt of all those puzzle makers and their editors, who give us such pleasure every day. Our lives are greatly enriched by them, and they help show us what a wonderful legacy we have in the English language.

Author: Jana DeLeon
Publisher: Jana DeLeon
ISBN: 1940270987
Category : Fiction
Languages : en
Pages : 318

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Book Description
Beckett Rousseau is the firstborn son of one of New Orleans’ most prominent families. He’s the quintessential golden boy—great looks, money, and a political career in his future—until his wife murders him. Or at least that’s what everyone thinks. Athena Durand is still reeling from her murder conviction but now that it’s overturned, she’s at a loss on how to proceed with her life. As long as people still believe she’s guilty, she has no future in Louisiana and more importantly, she wants to know who killed her husband. When she hears about Fortune’s exploits, Athena knows she is the one person who might be able to give her answers, and her life back. But too many people are harboring secrets about Beckett’s life and death, including Athena. Can Fortune sort through the half-truths and lies to discover the truth? Or did the jury get it right the first time?