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Author: Benjamin Laker
Publisher: Pearson UK
ISBN: 1292444371
Category : Business & Economics
Languages : en
Pages : 271
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Book Description
How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world’s largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders – the customers, employees and the organisation – and deliver value to each in turn. This model is best recognised as ‘RenDanHeyi’, a Chinese term that means ‘each employee’ (Ren), ‘the needs of each customer’ (Dan) and ‘the connection between the two’ (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs. Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.
Author: Benjamin Laker
Publisher: Pearson UK
ISBN: 1292444371
Category : Business & Economics
Languages : en
Pages : 271
Get Book Here
Book Description
How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world’s largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders – the customers, employees and the organisation – and deliver value to each in turn. This model is best recognised as ‘RenDanHeyi’, a Chinese term that means ‘each employee’ (Ren), ‘the needs of each customer’ (Dan) and ‘the connection between the two’ (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs. Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.
Author: Richard DuFour
Publisher: Solution Tree Press
ISBN: 1935542397
Category : Education
Languages : en
Pages : 353
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Book Description
This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Author: Paul Kunst
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 204
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Book Description
Author: Richard Lepsinger
Publisher: John Wiley & Sons
ISBN: 0470636742
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
CLOSING THE EXECUTION GAP Once upon a time strategy was king. Leaders immersed themselves in the matter of planning how best to achieve their company's goals. The subject dominated the attention of senior executives and the writings of consultants and management gurus. Experts of various stripes weighed in on how to put strategic planning processes in place and transform employees at all levels into strategic thinkers. Naturally, leaders assumed all this strategizing would pay off. And yet, for too many organizations the promised results never came to pass. Quite simply, they couldn't execute. Now, the business world has shifted its focus to the consistent delivery of results. If an organization can't execute its plans and initiatives, nothing else matters: not the most solid, well thought-out strategy, not the most innovative business model, not even technological breakthroughs that could transform an industry. As it turns out, the "conventional wisdom" about what it takes to implement strategy and deliver results isn't all that wise. So what really differentiates the companies that are able to get things done day-to-day and deliver consistent results? The answer is found in the pages of Richard Lepsinger's ground-breaking book, Closing the Execution Gap. Based on extensive research and years of practical experience, the book outlines five prerequisites for effective execution and five "Bridges" that differentiate companies that do it best. It also describes six "Bridge Builders" leaders at all levels can use to close the execution gap in their company or team and help people get things done. Specifically, it addresses: What really gets in the way of getting things done—for individuals, teams and entire companies What leaders can do to enhance their organization's ability to close the execution gap and achieve solid business results What it takes to consistently execute plans and initiatives at a day-to-day operational level The book features many case studies of companies that have a track record of effective execution (Hewlett-Packard, Costco, Procter & Gamble) and those who have struggled with closing the gap between creating a vision and delivering results (Dell, American Airlines, GM). As the business world becomes more competitive and less forgiving, execution matters more than ever. This is a book for the times we live in—and one that for many companies could mean the difference between success and failure.
Author: Naomi Karten
Publisher: Addison-Wesley
ISBN: 0133488705
Category : Computers
Languages : en
Pages : 441
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Book Description
This is the digital version of the printed book (Copyright © 2002). The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you–or that you completely received someone’s message? Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least). Thankfully, Naomi Karten–author of Managing Expectations–is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems–as well as methods for preventing them in the first place. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications “can have a damaging, puzzling, and counterproductive impact on projects and relationships.” Karten helps readers identify many of the common factors that can cause communication gaps. For example, mistaken assumptions of understanding lack of follow-up unfixed project terminology emotional baggage personality conflicts mismatched communication preferences Karten’s witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life. Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten’s useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.
Author: Keenan
Publisher: Sales Guy Publishing
ISBN: 9781732891029
Category :
Languages : en
Pages : 262
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Book Description
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid such as: long sales cycles, price objections, no decision, prospects going dark, last minute feature requests, and more. Success at sales requires more than a set of tactics. Salespeople need to understand the game of sales, how sales works, and what the buyer is going through in order to make the decision to buy (change) or not to buy (not change). Gap Selling is a game-changing book designed to raise the sales IQ of selling organizations around the world. In his unapologetic and irreverent style, Keenan breaks down the tired old sales myths causing today's frustrating sales issues, to highlight a deceptively powerful new way to connect with buyers. Today's sales world is littered with glorified order takers, beholden to a frustrated buyer, unable to influence the sale and create value. Gap Selling flips the script and creates salespeople with immense influence at every stage of the buying process, capable of impacting the sales metrics that matter: Shorter Sales Cycles Increased Revenue Elevated Deal Values Higher Win Rates Fewer No Decisions More Leads And Happier Buyers Gap Selling elevates the sales world's selling IQ and turns sales order takers into sales influencers.
Author: Sarah Thomas
Publisher: International Society for Technology in Education
ISBN: 1564847152
Category : Education
Languages : en
Pages : 122
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Book Description
Three experts on equity and technology offer concrete, evidence-based strategies for classroom teachers to move toward digital equity in K12 settings. Closing the Gap is an ISTE book series designed to reflect the contributions of multiple stakeholders seeking to ensure that digital equity is achieved on campuses, in classrooms, and throughout education. In this series, authors Nicol R. Howard, Sarah Thomas, and Regina Schaffer offer historical and philosophical insights while exploring challenges and solutions unique to teacher preparation programs, pre-service and in-service teachers, and instructional coaches. The second title in the Closing the Gap series, this book includes: • Examination of digital equity and the “problem of practice” for teachers and coaches • Strategies for connecting the ISTE Educator and Student Standards to practice • Discussion of key challenges facing teachers in today’s classrooms, such as access, connectivity, limited resources, digital divide, and the homework gap • Research-based vignettes from teachers who have encountered and conquered some of the challenges addressed in the book, and from edtech coaches who have implemented equity-centered innovative professional development This book helps teachers address the challenges of teaching in the digital age, providing positive examples and recommendations for achieving digital equity in their classroom communities.
Author: Prudence L. Carter
Publisher: Oxford University Press
ISBN: 0199983003
Category : Education
Languages : en
Pages : 337
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Book Description
While the achievement gap has dominated policy discussions over the past two decades, relatively little attention has been paid to a gap even more at odds with American ideals: the opportunity gap. Opportunity and achievement, while inextricably connected, are very different goals. Every American will not go to college, but every American should be given a fair chance to be prepared for college. In communities across the U.S., children lack the crucial resources and opportunities, inside and outside of schools that they need if they are to reach their potential. Closing the Opportunity Gap offers accessible, research-based essays written by top experts who highlight the discrepancies that exist in our public schools, focusing on how policy decisions and life circumstances conspire to create the "opportunity gap" that leads inexorably to stark achievement gaps. They also describe sensible policies grounded in evidence that can restore and enhance opportunities. Moving beyond conventional academic discourse, Closing the Opportunity Gap will spark vital new conversations about what schools, parents, educators, and policymakers can and should do to give all children a fair chance to thrive.
Author: Jim Coleman
Publisher: Morgan James Publishing
ISBN: 1683502744
Category : Business & Economics
Languages : en
Pages : 94
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Book Description
Cut the Crap and Close the Gap is written by a Hog Farmer, Fortune 500 Executive and Economic Developer. It’s a practical operating guide for achieving breakthrough levels of performance by closing performance gaps between actual and desired performance and adjusting to exceed expectations. The principles of Cut the Crap and Close the Gap can be used by small and large businesses, not for profit organizations, state and local governments, faith based organizations and even parents. According to Dunn & Bradstreet, 585,000 of the more than 22 million small to medium sized businesses in America close each year. Businesses with fewer than 20 employees have only a 37% chance of surviving for four years and only a 9% chance of surviving for 10 years. Nine out of 10 business failures are caused by a lack of general business management skills including management of staff, operations, sales, marketing and planning. The Cut the Crap and Close the Gap management model requires the courage to question and challenge conventional wisdom and to operate with a spirit of continuous improvement, that things can always be better and that being satisfied with the status quo is totally unacceptable. The foundation for the Cut the Crap and Close the Gap management approach is aligned with the philosophy of Civil rights Activist, Angela Davis, "I'm no longer accepting the things I can not change...I'm changing the things I can not accept". The following chapters are filled with examples of how Jim Coleman has either applied or personally witnessed the use of the Cut the Crap and Close the Gap management approach over the last 30 years.
Author: Nicol R. Howard
Publisher: International Society for Technology in Education
ISBN: 156484711X
Category : Education
Languages : en
Pages : 154
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Book Description
Three experts on equity and technology offer research, evidence-based strategies, and examples of best practices to move toward digital equity in teacher education programs and beyond. Closing the Gap is an ISTE book series designed to reflect the contributions of multiple stakeholders seeking to ensure that digital equity is achieved on campuses, in classrooms, and throughout education. In this series, authors Nicol R. Howard, Sarah Thomas, and Regina Schaffer offer historical and philosophical insights while exploring challenges and solutions unique to teacher preparation programs, pre-service and in-service teachers, and instructional coaches. The first title in the Closing the Gap series, this book includes: • Discussion of historical placement of “digital equity” content in teacher education programs • Research- and evidence-based vignettes from teacher educators, higher education deans, and department coordinators demonstrating best practices • Examples of ISTE Standards in action • Practical tips for preparing future teachers to navigate the process • Positive applications of digital equity • A hypothesis for the future direction of digital equity in teacher education This book will inform teacher education programs and future research, providing positive examples and recommendations for educational technology leaders and educators on moving toward digital equity in K12 and teacher education.
