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Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
Get Book Here
Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: John Sommers-Flanagan
Publisher: John Wiley & Sons
ISBN: 0471690457
Category : Psychology
Languages : en
Pages : 553
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Book Description
Learn the various counseling theories through authentic examples led by actual practitioners working with real clients This comprehensive two-DVD set promotes student learning by illustrating each of the counseling theories covered in the textbook Counseling and Psychotherapy Theories in Context and Practice, Second Edition by John and Rita Sommers-Flanagan. However, the DVDs can be used in conjunction with this text or as a stand-alone teaching tool in any course covering psychotherapy theories and techniques. Unique in its presentation of real clinicians from a variety of work settings—including school and college counselors—working with actual clients, the DVDs: Feature practitioners and clients who represent ethnic, gender, age, and religious diversity Model how to develop a positive therapeutic relationship from any theoretical perspective Help students not only understand the differences between theories, but also the difference between theory and technique Offer commentary by the authors on how the counselor in the session made decisions from a theoretical perspective as well as why a particular counseling theory was appropriate for the client’s situation Exploring Psychoanalytic, Adlerian, Existential, Person-Centered, Gestalt, Behavioral, Cognitive-Behavioral, Reality, Feminist, Solution-Focused, and Family Systems theories, these two DVDs shed light on these theories in real practice with clients.
Author: John Sommers-Flanagan
Publisher: John Wiley & Sons
ISBN: 1119279143
Category : Psychology
Languages : en
Pages : 480
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Book Description
Get to know the origins, development, and key figures of each major counseling theory This comprehensive text covers all the major theories in counseling and psychotherapy along with an emphasis on how to use these theoretical models in clinical practice. The authors cover the history, key figures, research base, multicultural implications, and practical applications of the following theoretical perspectives: Psychoanalytic, Individual/Adlerian, Existential, Gestalt, Person-Centered, Behavioral, Cognitive-Behavioral, Choice Theory/Reality Therapy, Feminist, Constructive, Family Systems, Multicultural, and Eclectic/Integrative. This text has case examples that bring each theory to life. The entire book has been updated with the latest research and techniques. Pedagogical features include learner objectives, "Putting It in Practice" boxes, questions for reflection, case examples and treatment planning, and chapter summaries. Every theory is examined from cultural, gender/sexual, and spiritual perspectives. The instructor supplement package includes a Respondus test bank, chapter outlines, supplemental lecture ideas, classroom activities, and PowerPoint slides. Video demonstrations corresponding to every major theory and linked to each chapter's contents. In addition, a WPLS course will be available after publication. Expanded video elements closely tied to sections of the text New visuals, including graphics, charts, and tables to facilitate student understanding of theories and how they relate to one another Increased coverage of multicultural and ethical issues in every chapter Cultural, gender, sexuality, and spiritual issues are integrated into every chapter The Sommers-Flanagan's hands-on, practical approach emphasizes how students and practitioners can apply these theories in real-world practice. Students are empowered to develop theoretically-sound and evidence-based approaches to conducting counseling and psychotherapy.
Author: Kodeco Team
Publisher:
ISBN: 9781950325900
Category :
Languages : en
Pages : 0
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Book Description
Dive into Combine!Writing asynchronous code can be challenging, with a variety of possible interfaces to represent, perform and consume asynchronous work - delegates, notification center, KVO, closures, etc. Juggling all of these different mechanisms can be somewhat overwhelming. Does it have to be this hard? Not anymore!In this book, you'll learn about Combine - Apple's framework to work with asynchronous events in a unified and reactive way that ensures your app is always up to date based on the latest state of its data.Who This Book Is ForThis book is for intermediate iOS developers who already know the basics of iOS and Swift development but who are interested in taking their app and state management to the next level by learning declarative/reactive programming.You'll also enjoy this book if you're interested in SwiftUI, since many of the reactive capabilities keeping your SwiftUI views up-to-date are built on top of Combine.Topics Covered in Combine: Asynchronous Programming With SwiftWhat & Why: Learn what Combine and reactive programming are, the problems they solve and how you can unify all of your asynchronous pieces of work.Operators: Learn how to compose, transform, filter and otherwise manipulate different pieces of asynchronous work using operators.In Practice: Gain knowledge on various topics and techniques you'll leverage when writing your own real-life apps. You'll then practice these techniques with actual hands-on apps and projects.SwiftUI: Discover how Combine is deeply rooted within SwiftUI, providing it with the ability to reactively update its views based on the state of your app.Advanced Combine: Once you've got a handle on the basics, you'll dive into advanced Combine topics such as Error Handling, Schedulers, and Custom Publishers.By the end of this book, you'll be a pro in building full-fledged apps using Combine's various abilities.
Author: Sohella Thuiner
Publisher: Springer
ISBN: 3319075543
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
This book will guide financial institutions in developing new approaches and solutions for handling perennial issues. Emphasizing the value of creativity for project management in the banking sector, the author provides new insights for all those working in banking and finance. Presenting a number of new, outside-the-box ideas, the book can be regarded as the missing spice that will creatively transform all other ingredients in the monetary world.
Author: Ross Dawson
Publisher: Routledge
ISBN: 0750678712
Category : Business & Economics
Languages : en
Pages : 414
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Book Description
This text provides an exploration of the importance of information and knowledge in business transactions and client relationships. It presents a theoretical framework, case studies and examples.
Author: Barbara J. Hensley, EdD
Publisher: Springer Publishing Company
ISBN: 0826183085
Category : Psychology
Languages : en
Pages : 607
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Book Description
This essential, user-friendly guide offers clear explanations, practical applications, and real-life case examples to navigate and apply the eight phases of EMDR therapy. Barbara Hensley’s An EMDR Therapy Primer: From Practicum to Practice provides aspiring and experienced clinicians with a step-by-step overview of the foundations of EMDR therapy. It helps maximize preparation and skills in using EMDR safely, confidently, and effectively by offering a clear presentation of the Adaptive Information Processing (AIP) model, EMDR principles, protocols, and procedures. The fourth edition is fully revised to offer a blend of text, clinical examples, and derailment possibilities, making it easy to understand and apply the eight phases of EMDR therapy. This book provides practical guidance for clinicians as they navigate the therapy process with clients. Chapters include real-life case studies, dialogues, and transcripts, offering valuable insights into the treatment rationale and helping clinicians anticipate and manage various situations during sessions. Purchase includes online access via most mobile devices or computers. New to the Fourth Edition: New and updated tables, including material on the evolution of EMDR therapy. New questions at the end of each chapter reinforce important concepts. Additional information on using EMDR therapy with children, including hints, tips, and scripts. Phrases from Dr. Francine Shapiro drive home critical points in the text. Key Features: Explores a clear and concise review of EMDR, covering the AIP model and the three-pronged approach in easy-to-understand, conversational language. Explains the eight phases of EMDR, with detailed examples to aid in comprehension and application. Utilizes practical strategies and techniques for managing complex clients, intense emotional responses, and processing obstacles. Examines real-life case histories, dialogues, and session transcripts, along with explanations of the treatment rationale. Applies practical hints, tips, and precautions for using EMDR therapy, including guidance for teletherapy sessions. Illustrates examples throughout the book to provide practical insights and enhance understanding.
Author: John Mews
Publisher:
ISBN:
Category : Courts
Languages : en
Pages : 796
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Book Description
Author: George W. Burns
Publisher: John Wiley & Sons
ISBN: 0470118415
Category : Psychology
Languages : en
Pages : 303
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Book Description
An invitation to observe and learn the therapeutic art of storytelling Healing with Stories brings together a stellar collection of some of the world's most prominent practitioners, taking you inside their thinking and processes for working with metaphors. They represent the panorama of metaphor practice in psychotherapy today with considered, humorous, and compassionate case examples that step you through the intricacies for replicating their work in your own. This is a book for family therapists who work with children, adults, and families, as well as for hypnotherapists, cognitive behavioral therapists, narrative therapists, dynamic therapists, solution-focused therapists, and child therapists. In fact, all therapists who wish to communicate their therapeutic messages with the greatest effectiveness will find this book to be an essential and useful clinical tool. Contributors include: * Richard Kopp * Julie H. Linden * Mikaela J. Hildebrandt * Lindsay B. Fletcher * Steven C. Hayes * Michael D. Yapko * Valerie E. Lewis * Gregory Smit * Joy Nel * Christine Perry * Joyce C. Mills * Rubin Battino * Carol A Hicks-Lankton * Wendel A. Ray * Jana P. Sutton * Robert McNeilly * Roxanna Erickson-Klein * Angela Ebert * Hasham Al Musawi * Teresa Garcia-Sanchez * George W. Burns Praise for Healing with Stories "George Burns has done an expert job of compiling a definitive work that demystifies the ever-versatile metaphor. Whether you are a novice or an expert clinician, you will find a treasury of story interventions along with the 'inside scoop' on how each was created and applied to bring success in nineteen unforgettable case chapters. Better yet, you'll be able to create your own healing metaphors thanks to the expert guidance of a wide range of talented storytellers. Don't miss out on this one!" --Maggie Phillips, PhD, author of Finding the Energy to Heal and coauthor of Healing the Divided Self "If you want to be inspired, entertained, and enlightened, Healing with Stories is the book to read. George Burns, a master storyteller, has assembled a creative, diverse group of clinicians to share their ideas about how metaphor can be used with a variety of problems and clients. The result is a fascinating array of insights into metaphor's role in the healing process." --Richard G. Whiteside, MSW, author of Becoming Dragon
Author: Thomson Jay Hudson
Publisher:
ISBN:
Category : Future life
Languages : en
Pages : 336
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Book Description
