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Author:
Publisher:
ISBN:
Category : Electronic government information
Languages : en
Pages : 20
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Book Description
Author:
Publisher:
ISBN:
Category : Electronic government information
Languages : en
Pages : 20
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Book Description
Author: Alexander Schellong
Publisher: Peter Lang
ISBN: 9783631578445
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Author: Alan Siegel
Publisher: Twelve
ISBN: 145550968X
Category : Business & Economics
Languages : en
Pages : 141
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Book Description
For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In Simple, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line. Examining the best and worst practices of an array of organizations big and small-including the IRS, Google, Philips, Trader Joe's, Chubb Insurance, and ING Direct, and many more-Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique. In these illuminating pages you will discover, among other things: Why the Flip camera became roadkill in the wake of the iPhone What SIMPLE idea allowed the Cleveland Clinic to improve care and increase revenue How OXO designed a measuring cup that sold a million units in its first 18 months on the market Where Target got the idea for their "ClearRX" prescription system How New York City simplified its unwieldy bureaucracy with three simple numbers By exposing the overly complex things we encounter every day, SIMPLE reveals the reasons we allow confusion to persist, inspires us to seek clarity, and explores how social media is empowering consumers to demand simplicity. The next big idea in business is Simple.
Author: Inger Ash Wolfe
Publisher: Houghton Mifflin Harcourt
ISBN: 0156033984
Category : Fiction
Languages : en
Pages : 384
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Book Description
When a terminally ill woman is found brutally murdered in her home, Detective Inspector Hazel Micallef tracks a terrifying serial killer, who targets terminally ill victims whose bodies are found drained of blood with their mouths sculpted into strange shapes.
Author: Stephen Goldsmith
Publisher: John Wiley & Sons
ISBN: 1118910931
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
Leveraging Big Data and 21st century technology to renew cities and citizenship in America The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in technology and data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case studies highlighting the work of pioneers in New York, Boston, Chicago and more, the book provides a compelling model for the future of governance. The book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms to collectively address civic problems. The Responsive City is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level. The book is co-authored by Professor Stephen Goldsmith, director of Data-Smart City Solutions at Harvard Kennedy School, and Professor Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society. Former New York City Mayor Michael Bloomberg penned the book’s foreword. Based on the authors’ experiences and extensive research, The Responsive City explores topics including: Building trust in the public sector and fostering a sustained, collective voice among communities; Using data-smart governance to preempt and predict problems while improving quality of life; Creating efficiencies and saving taxpayer money with digital tools; and Spearheading these new approaches to government with innovative leadership.
Author: Joe Crossett
Publisher: Transportation Research Board
ISBN: 0309258707
Category : Technology & Engineering
Languages : en
Pages : 197
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Book Description
"Presents guidance for communicating the value of highway system maintenance and preservation. The report includes numerous examples and models that transportation agency staff members can use to present to agency leadership, elected officials, and the public to make the case for allocating budgetary and other resources to preserve and maintain the public's investment in highway infrastructure."--Publisher's description.
Author: Norma M Riccucci
Publisher: Routledge
ISBN: 1317459954
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
This reader presents a balanced collection of 16 administrative profiles of high-level government and nonprofit officials for course use. The profiles were originally published as part of a series for Public Administration Review. The profiles themselves cover a wide range of public service professionals at the local, state, and federal levels, and are written by a distinguished cast of authors. A concluding chapter by Riccucci pulls together and synthesizes the various themes of the profiles.
Author: Rakesh Patel
Publisher: Partridge Publishing
ISBN: 1482846357
Category : Education
Languages : en
Pages : 152
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Book Description
EverythingCivics, is born out of the personal practical experience of Rakesh, after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems, he began to wonder if there are technologies out there in countries like USA & Europe, but those technologies where not easy & affordable for countries like India, they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends, inspired by ideas which already has been implemented in countries like USA, UK and others, he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed. This book serves as a bible for anyone who interested in getting a global perspective around Non-emergency Services & use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov!, FixCity, Fix 311, FixMyStreet.CA, FixMyStreet NZ and many more This book is divided into five major sections 1. Everything about the Non-emergency Services 2. Understanding Open311 3. Open311 applications 4. Other aspects of EverythingCivics 5. These sections further unfold into 8 chapters
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on Crime
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 172
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Book Description
Author: Patria De Lancer Julnes
Publisher: Routledge
ISBN: 1317416414
Category : Political Science
Languages : en
Pages : 304
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Book Description
In the organizational context, the word "innovation" is often associated with private sector organizations, which are often perceived as more agile, adaptable, and able to withstand change than government agencies and nonprofit organizations. But the reality is that, while they may struggle, public and nonprofit organizations do innovate. These organizations must find ways to use shrinking resources effectively, improve their performance, and achieve desirable societal outcomes. Innovation in the Public Sector provides alternative frameworks for defining, categorizing, and studying innovation in government and in the nonprofit sector. Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals, both within and beyond the boundaries of the innovating organization. The chapters shed light on key issues including: how to conceptualize innovation; how organizations decide between competing good ideas; how to implement innovation; how to contend with challenges to innovation; how to judge success in innovation This book provides current and future public managers with the understanding and skills required to manage change and innovation, and is essential reading for all those studying public management, public administration, and public policy.
