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Author: Ger Koole
Publisher: Lulu.com
ISBN: 9082017903
Category : Business & Economics
Languages : en
Pages : 159
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Book Description
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author: Ger Koole
Publisher: Lulu.com
ISBN: 9082017903
Category : Business & Economics
Languages : en
Pages : 159
Get Book Here
Book Description
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author: Rosie Walsh
Publisher: Pan Macmillan
ISBN: 1509886443
Category : Fiction
Languages : en
Pages : 316
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Book Description
If you've ever found yourself waiting for a call that didn't come, Ghosted by Rosie Walsh is the book for you. Imagine you meet a man, spend seven glorious days together, and fall in love. And it’s mutual: you’ve never been so certain of anything. So when he leaves for a long-booked holiday and promises to call from the airport, you have no cause to doubt him. But he doesn’t call. Your friends tell you to forget him, but you know they're wrong: something must have happened; there must be a reason for his silence. What do you do when you finally discover you're right? That there is a reason -- and that reason is the one thing you didn't share with each other? The truth.
Author: Armstrong Sperry
Publisher: Simon and Schuster
ISBN: 0027860302
Category : Juvenile Fiction
Languages : en
Pages : 104
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Book Description
For use in schools and libraries only. Relates how Mafatu, a young Polynesian boy whose name means Stout Heart, overcomes his terrible fear of the sea and proves his courage to himself and his people.
Author: Arthur Bowie Chrisman
Publisher:
ISBN:
Category : Children's stories, American
Languages : en
Pages : 280
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Book Description
Newbery Awards.
Author: Brigid Kemmerer
Publisher: Bloomsbury Publishing USA
ISBN: 1681198118
Category : Young Adult Fiction
Languages : en
Pages : 293
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Book Description
New York Times bestselling author Brigid Kemmerer pens a new emotionally compelling story about two teens struggling in the space between right and wrong. When his dad is caught embezzling funds from half the town, Rob goes from popular lacrosse player to social pariah. Even worse, his father's failed suicide attempt leaves Rob and his mother responsible for his care. Everyone thinks of Maegan as a typical overachiever, but she has a secret of her own after the pressure got to her last year. And when her sister comes home from college pregnant, keeping it from her parents might be more than she can handle. When Rob and Maegan are paired together for a calculus project, they're both reluctant to let anyone through the walls they've built. But when Maegan learns of Rob's plan to fix the damage caused by his father, it could ruin more than their fragile new friendship . . . In her compulsively readable storytelling, Brigid Kemmerer pens another captivating, heartfelt novel that asks the question: Is it okay to do something wrong for the right reasons?
Author: Adrian Daub
Publisher: FSG Originals
ISBN: 0374721238
Category : Social Science
Languages : en
Pages : 160
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Book Description
A New York Times Book Review Editors' Choice "In Daub’s hands the founding concepts of Silicon Valley don’t make money; they fall apart." --The New York Times Book Review From FSGO x Logic: a Stanford professor's spirited dismantling of Silicon Valley's intellectual origins Adrian Daub’s What Tech Calls Thinking is a lively dismantling of the ideas that form the intellectual bedrock of Silicon Valley. Equally important to Silicon Valley’s world-altering innovation are the language and ideas it uses to explain and justify itself. And often, those fancy new ideas are simply old motifs playing dress-up in a hoodie. From the myth of dropping out to the war cry of “disruption,” Daub locates the Valley’s supposedly original, radical thinking in the ideas of Heidegger and Ayn Rand, the New Age Esalen Foundation in Big Sur, and American traditions from the tent revival to predestination. Written with verve and imagination, What Tech Calls Thinking is an intellectual refutation of Silicon Valley's ethos, pulling back the curtain on the self-aggrandizing myths the Valley tells about itself. FSG Originals × Logic dissects the way technology functions in everyday lives. The titans of Silicon Valley, for all their utopian imaginings, never really had our best interests at heart: recent threats to democracy, truth, privacy, and safety, as a result of tech’s reckless pursuit of progress, have shown as much. We present an alternate story, one that delights in capturing technology in all its contradictions and innovation, across borders and socioeconomic divisions, from history through the future, beyond platitudes and PR hype, and past doom and gloom. Our collaboration features four brief but provocative forays into the tech industry’s many worlds, and aspires to incite fresh conversations about technology focused on nuanced and accessible explorations of the emerging tools that reorganize and redefine life today.
Author: Os Guinness
Publisher: Harper Collins
ISBN: 084992877X
Category : Religion
Languages : en
Pages : 114
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Book Description
Facet by facet this internationally acclaimed Christian thinker examines life and the universal search for its meaning. What is "the call"? Far bigger than our jobs, deeper than our personal accomplishments, higher than our wildest ideas of self-fulfillment, our "calling" addresses the very essence of our existence. Discovering it in times past has changed whole nations and cultures. It could do the same to ours. A classic reflective work in the tradition of C. S. Lewis and Oswald Chambers, now ready to challenge the latest generation of high school and college graduates.
Author: Henry FREEMAN (of the Society of Friends.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 28
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Book Description
Author: Amy Gerstler
Publisher: Penguin
ISBN: 0143136216
Category : Poetry
Languages : en
Pages : 113
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Book Description
From a "maestra of invention" (The New York Times) who is at once supremely witty, ferociously smart, and emotionally raw, a new collection of poems about womanhood Amy Gerstler has won acclaim for sly, sophisticated, and subversive poems that find meaning in unexpected places. Women's voices, from childhood to old age, dominate this new collection of rants, dramatic monologues, confessions and laments. A young girl muses on virginity. An aging opera singer rages against the fact that she must quit drinking. A woman in a supermarket addresses a head of lettuce. The tooth fairy finally speaks out. Both comic and prayer-like, these poems wrestle with mortality, animality, love, gender, and what it is to be human.
Author: John Feierabend
Publisher: First Steps in Music
ISBN: 9781622775118
Category : Music
Languages : en
Pages : 88
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Book Description
Whether sung around a campfire, in a classroom, or on a family road trip, call and response songs, in which a leader sings a phrase and a group sings back a reply, are a wonderful interactive experience for kids! Because they are easy to learn and fun to sing, call and response songs are a wonderful way to engage children, while at the same time plant the seeds of musical sensitivity and imagination. This special book, for the first time, collects the most cherished of these songs (some in danger of being lost or forgotten), enabling your family to carry on the tradition of laughter and learning that call and response songs have inspired for generations!
