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Call Center Benchmarking

Call Center Benchmarking PDF Author: Jon Anton
Publisher: Purdue University Press
ISBN: 9781557532152
Category : Business & Economics
Languages : en
Pages : 94

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Book Description
Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.