Essential Skills: Customer Service Vocabulary Building Workbook PDF Download
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Author: Jennifer Wilkins
Publisher: iUniverse
ISBN: 9781462038183
Category : Education
Languages : en
Pages : 188
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Book Description
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.
Author: Jennifer Wilkins
Publisher: iUniverse
ISBN: 9781462038183
Category : Education
Languages : en
Pages : 188
Get Book Here
Book Description
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.
Author: Brett M Cooper
Publisher: Lioncrest Publishing
ISBN: 9781544508368
Category :
Languages : en
Pages : 232
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Book Description
Do you work with anyone who thinks or acts differently than you? Would you like to have a better understanding of why they think and act the way they do? Would you like to learn how to create healthier and more productive relationships with your coworkers, including colleagues, direct reports, and even your boss? If you answered "yes" to any of these questions, then Solving the People Problem is the book for you. How well you interact with coworkers has an outsized impact on your career success. When you understand why your colleagues act and react the way they do, it's easy to avoid common distractions such as gossip, backstabbing, and miscommunication-distractions that result in decreased productivity, lost profits, and countless hours of personal frustration. Solving the People Problem walks you through every aspect of DISC-EQ, the language you need to understand and capitalize on the personality differences of the people around you. This book will develop your self-awareness and emotional intelligence, enabling you to become a driving force for team cohesion, effectiveness, and productivity within your organization. After buying the book, visit SolvingThePeopleProblem.com for your free bonus download. Just click the "Bonus Download" link at SolvingThePeopleProblem.com, complete the form, and enter your Amazon order number. Your free bonus will be emailed to you right away.
Author: Contemporary
Publisher: McGraw-Hill Education
ISBN: 9780076610631
Category : Business & Economics
Languages : en
Pages : 144
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Book Description
Workplace Skills: Tools for Workplace Success focuses on the personal effectiveness competencies needed to meet expectations, work effectively with others, manage time and resources, and increase your chances for career advancement. Personal effectiveness competencies are reviewed and modeled, and then followed by practice opportunities involving realistic workplace scenarios.
Author: Lawrence J. Gitman
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 1455
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Book Description
Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.
Author: Sarah Joubert
Publisher: Classroom Complete Press
ISBN: 1771679204
Category :
Languages : en
Pages : 29
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Book Description
**This is the chapter slice "Making Appointments & Filling Out Forms Gr. 6-12" from the full lesson plan "Daily Social & Workplace Skills"** Discover the key elements of behavior in the workplace with our engaging resource on daily social and workplace skills. Start off with an understanding of time management. Take this understanding one step further by planning your daily routines. Then, move on to making appointments and filling out forms. Finally, look at texting, email and telephone manners. Extend this with best behaviors in the workplace, volunteering, and social media. Comprised of reading passages, graphic organizers, real-world activities, crossword, word search and comprehension quiz, our resource combines high interest concepts with low vocabulary to ensure all learners comprehend the essential skills required in life. All of our content is aligned to your State Standards and are written to Bloom's Taxonomy.
Author: Nigel Paine
Publisher: Kogan Page Publishers
ISBN: 0749482257
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
For a company to compete effectively in today's business environment, its employees need to be adaptive and agile so they can develop the required skills and knowledge. To achieve this, L&D professionals must create a culture of workplace learning that encourages employees to constantly develop. This means moving away from the traditional approach of simply offering a catalogue of courses to embedding learning in every part of the company. Workplace Learning is a practical guide to all aspects of developing a culture of continuous workplace learning, from how to introduce and implement this culture to how to develop it. Showing that learning is not finite and is instead something that all employees should be doing continuously throughout their careers, Workplace Learning covers how to identify key areas to focus the most effort on, measure success and determine next steps. It also outlines how to use technology to support workplace learning from MOOCs through to apps such as Knewton and Degreed. Packed with case studies from organizations who have effectively established outstanding workplace learning including Microsoft, PriceWaterhouseCoopers (PwC), HT2 and The Happy Company, this is essential reading for L&D professionals looking to make a real difference to the development of their staff and the future success of their organizations.
Author: Aryanne Oade
Publisher: Springer
ISBN: 0230277454
Category : Business & Economics
Languages : en
Pages : 223
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Book Description
Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure.
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 748
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Book Description
Author: Ellen Galinsky
Publisher: Harper Collins
ISBN: 0061987905
Category : Family & Relationships
Languages : en
Pages : 501
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Book Description
“Ellen Galinsky—already the go-to person on interaction between families and the workplace—draws on fresh research to explain what we ought to be teaching our children. This is must-reading for everyone who cares about America’s fate in the 21st century.” — Judy Woodruff, Senior Correspondent for The PBS NewsHour Families and Work Institute President Ellen Galinsky (Ask the Children, The Six Stages of Parenthood) presents a book of groundbreaking advice based on the latest research on child development.
Author: Andrew Loos
Publisher:
ISBN: 9781119825197
Category : College graduates
Languages : en
Pages :
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Book Description
"You Got This! is designed to close the growing gap between traditional college curriculum and the soft skills employers expect from graduates entering the workforce. The digital course speaks directly to students on key areas of career readiness including communication, critical thinking and creative problem-solving, leadership, intercultural aptitude, professionalism, ethics, building relationships and teams, emotional intelligence, negotiation, digital readiness, and managing your career. Delivered via WileyPLUS, students access a variety of tools including real workplace simulated scenario videos, actionable advice videos from industry experts, explainer whiteboard animations, roundtable discussion videos, ask the authors videos, assessment, and more to help them better prepare for their careers. Students will follow a clear linear learning path through each module - read the chapter content, watch real-world application videos, do scenarios and assessments to test their understanding of material"--
