Author: Frank van Outvorst
Publisher: Van Haren
ISBN: 9087538774
Category : Architecture
Languages : en
Pages : 201
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Book Description
Note: This book is available in several languages: Dutch, English. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book describes a process framework for business information management: the Business Information Services Library (BiSL®) a public domain standard that is consistent with the IT Infrastructure Library (ITIL) and Application Services Library (ASL). BiSL establishes a bridge between IT and business processes, and between business information administrators and information managers. The BiSL process model provides an insight into all of the primary processes within their field of operations and into the relationship between the various processes. It offers a starting point for the improvement of these processes using best practices, amongst other things, and it provides uniform terminology. This book explains BiSL, a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explains how the framework BiSL can help to improve business processes and the alignment of business and IT. Additional Training material is available for free for APMG accredited trainers. If you want to have this sent to you, please send an e-mail to:
[email protected] Click here for an overview of the second of BiSL, the ASL BiSL Foundation s Business Information Services Library. https://www.youtube.com/watch?v=zABBrno62uo
Author: Jarett Hailes
Publisher: Van Haren
ISBN: 9087537751
Category : Architecture
Languages : en
Pages : 125
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Book Description
A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) is the collection of knowledge within the profession of business analysis and reflects current generally accepted practices. As with other professions, the body of knowledge is defined and enhanced by the business analysis professionals who apply it in their daily work role. The purpose of this pocket guide to the BABOK® Guide is to help understand the key knowledge found within the BABOK Guide and how it can be applied to a particular situation. Primary target groups for this pocket guide are: Individuals interested in how business analysis works or who may want to become Business Analysts; Business Analysts as a quick reference during the course of their day-to-day work; Team members working on projects or within normal organizational operations where business analysis is performed; Managers and executives who need to understand how business analysis can help improve their organizations. This pocket guide is based upon the content found in Version 2 of the BABOK Guide. The BABOK Guide was first published by the International Institute of Business Analysis (IIBA) in 2005. Version 2.0 was released in March 2009. The BABOK® Guide describes business analysis areas of knowledge, their associated activities and the tasks and skills necessary to be effective in their execution. The BABOK® Guide is a reference for professional knowledge for business analysis and provides the basis for the Certified Business Analysis Professional (CBAP®) and the Certification of Competency in Business Analysis (CCBA®) certifications.
Author: Nathalie Mazraani
Publisher: Routledge
ISBN: 1136107789
Category : Social Science
Languages : en
Pages : 275
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Book Description
This socio-linguistic study throws new light on variation and the defining of register in Arabic political discourse. The research is based on three dialects (Egyptian, Iraqi and Libyan) and on political speeches delivered by Gamal Abdunnasir, Saddam Hussein and Muammar Al Gadhdhafi.
Author: Jan Willem Middelburg
Publisher: Van Haren
ISBN: 9401800634
Category : Architecture
Languages : en
Pages : 183
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Book Description
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Author: Brian Johnson
Publisher: Van Haren
ISBN: 9401803412
Category : Architecture
Languages : en
Pages : 289
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Book Description
This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.
Author: Kees van den Brink
Publisher: Van Haren
ISBN: 940180804X
Category : Architecture
Languages : en
Pages : 141
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Book Description
Little did Kathleen, Chief Architect at ArchiSurance, know, as she walked into a meeting with the CIO, just how much her job was going to change. Her intention had been to get approval for some new ideas she’d had to strengthen their Enterprise Architecture, after having slowly lost a grip on it during the merger. During the meeting, however, it becomes apparent that the transformation of the organization to become more digital has caused chaos, and not only for her team. It is clear, despite all good intentions, that the transformation is failing. By the end of the meeting, she has agreed to help turn the situation around. After leading the initial reset of the Digital Transformation, Kathleen is suddenly the owner of the implementation. What follows is a journey of the typical problems faced by companies as they make decisions to deploy digital technologies. Kathleen proceeds to solve one problem after the other using guidance from the open digital standards of The Open Group to lay the foundation for deploying quality digital technology solutions at a faster pace.
Author: Brian Johnson
Publisher: Van Haren
ISBN: 940180611X
Category : Architecture
Languages : en
Pages : 193
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Book Description
This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.
Author: Joost KerkhofsRobert den Broeder
Publisher: Van Haren
ISBN: 9401806616
Category : Architecture
Languages : en
Pages : 107
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Book Description
This is the official OBM Foundation Courseware. Students attending an officially accredited OBM Foundation Level training also get access to the online learning platform Knowingo. This OBM Foundation Courseware covers the syllabus for the OBM Dynamics - OBM Foundation Level training. The training should be delivered over three days, including the optional exam. This courseware is created in close collaboration with ADRIBA (please visit: https://www.adriba.nl) to help prepare students for the official OBM Foundation exam delivered by APMG International (please visit: https://apmg-international.com). Organizational Behavior Management (OBM) is a practical, scientifically validated approach for improving organizational performance by actively and positively managing behavior at the workplace. Managing behavior should not be confused with ‘changing people’, nor should it be confused with ‘manipulating people’. It is about creating a workplace that facilitates and supports maximum performance in an ethical way. To achieve this, leaders and other influencers must familiarize themselves with the basic principles that demonstrably drive behavioral change, leading to increased motivation and sustainable organizational performance. OBM principles can be combined with any best practice, methodology and business management philosophy you can think of. The principles are applicable to a wide array of organizational topics, such as improving processes, practices and value streams, emitting save behaviors and improving individual well-being. OBM answers the how-to-question when it comes to addressing performance and behavioral issues. Organizations are all about people. People must emit the right behaviors to make the organization successful and deliver value to the consumers first time right. Effective leaders and other influencers know how to positively build and maintain these behaviors.
Author: Steve Jenner
Publisher:
ISBN: 9780117082519
Category : Capital investments
Languages : en
Pages : 271
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Book Description
Projects and programmes should achieve a return on the investment made by the owner or sponsor. This return is now thought of as the benefits that accrue from the investment: some financial, others perhaps harder to define, but nonetheless just as important in justifying the investment. Making sure that they are realised, and that unanticipated benefits are maximised, is as important as the initial justification, and without that many projects have earned a bad name for project management. This publication provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change. It provides guidance for all involved in successful change delivery from senior responsible owners and directors through to portfolio, programme and project managers. The guidance is the source material for an accredited qualification from APMG-International
Author: Bart A. Lameijer
Publisher: Van Haren
ISBN: 9401808317
Category : Architecture
Languages : en
Pages : 212
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Book Description
Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
