Be Amazing Or Go Home PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Be Amazing Or Go Home PDF full book. Access full book title Be Amazing Or Go Home by Shep Hyken. Download full books in PDF and EPUB format.
Author: Shep Hyken
Publisher:
ISBN: 9781640951495
Category : Business & Economics
Languages : en
Pages : 240
Get Book Here
Book Description
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master-and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:¿Showing up ready to be amazing¿Being proactive¿Craving feedback¿Taking responsibility¿Embracing authenticity¿Focusing on excellence¿Turning misery into magicOnce you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Author: Shep Hyken
Publisher:
ISBN: 9781640951495
Category : Business & Economics
Languages : en
Pages : 240
Get Book Here
Book Description
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master-and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:¿Showing up ready to be amazing¿Being proactive¿Craving feedback¿Taking responsibility¿Embracing authenticity¿Focusing on excellence¿Turning misery into magicOnce you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640951504
Category : Business & Economics
Languages : en
Pages : 181
Get Book Here
Book Description
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249
Get Book Here
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Shep Hyken
Publisher: Shepard Presentations, LLC
ISBN: 0963782002
Category : Business & Economics
Languages : en
Pages : 80
Get Book Here
Book Description
Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640953027
Category : Business & Economics
Languages : en
Pages : 217
Get Book Here
Book Description
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Author: Will Hobbs
Publisher: Harper Collins
ISBN: 0060741414
Category : Juvenile Fiction
Languages : en
Pages : 196
Get Book Here
Book Description
A meteorite is hurtling toward the Black Hills of South Dakota. . . . Brady Steele watches in awe as a fireball comes crashing through the roof of his house. Brady immediately calls up his cousin, Quinn. They both love all things extreme, and this is the most extreme thing ever! Fred, as Brady names his space rock, turns out to be one of the rarest meteorites ever found. Professor Rip Ripley from the museum in Hill City wants to study a sliver of it in search of extraterrestrial bacteria. He's hoping to discover the first proof of life beyond Earth, a momentous breakthrough for the new science of astrobiology. During a wild week of extreme bicycling, fishing, and caving, Brady and Quinn battle their rivals, the notorious Carver boys, for possession of the meteorite. With each new day, Brady is discovering he's able to do strange and wonderful feats that shouldn't be possible. At the same time, he's developing some frightening symptoms. Could he be infected with long-dormant microbes from space? Is Fred a prize or a menace?
Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1608321061
Category : Business & Economics
Languages : en
Pages : 204
Get Book Here
Book Description
What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
Author: Dot Bekker
Publisher: National Archives of Zimbabwe
ISBN: 9781779259943
Category :
Languages : en
Pages : 528
Get Book Here
Book Description
Dot Bekker was born and raised in Bulawayo in the south-west of Zimbabwe. After thirty-eight years away ¬- twenty of those in Europe - she decided to return to the country of her birth; however rather than hop on a plane, Dot chose to drive there: all by herself at the age of sixty, in a twenty-year-old 2WD Ford Transit van that she converted into her home. Dot spent eight and a half months covering 20,000km of some of the toughest overlanding routes in the world, through West and Central Africa. This is her story.Follow Dot's extraordinary 20,000km adventure in her first book, Going Home to Africa, where she describes the ups and downs she faced over the course of her grand expedition: the countries, the people, insane traffic, corrupt borders, marriage proposals, perilous potholes and good old Africa Roadside Assistance.Her fascinating journal also highlights the varied landscapes and cultural history of Africa that she discovered along the way, the strange, funny and sometimes terrifying situations that she encountered, and the numerous challenges that she and BlueBelle endured - all the while navigating her own personal internal journey.At the time of writing Dot still lives in and travels with BlueBelle whenever possible and can be seen out and about meeting people and making things happen in her beloved Zimbabwe. Since her return to Bulawayo, Dot has been tirelessly seeking ways to improve the future for rural communities in Zimbabwe. Her twenty years of business coaching experience is helping to enhance their traditional lifestyle with 21st Century technology in order to actively encourage sustainable development. Another of her passions is giving vulnerable and disadvantaged girls access to education, to which end she created the non-profit organisation, Kusasa. She very much believes that making progress in the gender equality/equity agenda through education is vital for her country.She is also already working on the sequel to Going Home in Africa, which will detail the experience of returning to her homeland and the many joys and challenges she has faced since her return, it will be titled Being Home in Africa.Alongside all this, she has also decided to encourage more women to visit Africa and will be running small women-only group tours from 2022 in Zimbabwe, Namibia and South Africa. Watch her Facebook page for details of Going Home to Africa Tours.To find out about Dot's journey as it continues, look at @goinghometoafrica on Facebook and Instagram or on the website www.goinghometoafrica.com for blogs and updates. To find out about the girls' education fund, look at @kusasa.africa on Facebook and Instagram or on the website www.kusasa.africa.
Author: B. Loren
Publisher: Independently Published
ISBN:
Category :
Languages : en
Pages : 385
Get Book Here
Book Description
Being an outsider is tough.Being an outsider in your own home and not knowing why is soul-crushing. It is isolating, painful, and confusing. Loneliness and longing are your reality. You're consumed with guilt, self-deprecating inner dialogue, and worst of all, the fear of doing even the smallest thing wrong. You spend a lot of time alone...even when you're not. You watch a lot of TV.Obviously, this is all your fault. Obviously, the reason you are living this way is because of something you did to warrant it. If they beat you, you deserved it. If they punish you, you asked for it. You never want to go home, but you don't have a choice because you've never had a choice. This is it. This is what you have. This is all you know.And yet, you still smile when you sometimes catch a glimpse of the sweeter things and treasure the smallest kindness. Inside, you know life isn't supposed to be like this, but it is. Your life is like a bubble of poison gas that could burst at any moment...you know that. You live that. But how are you supposed to make sense of any of this? How do you make it stop?You can't. You are powerless. You haven't even reached kindergarten yet.From a severely abusive childhood in the inner city of Baltimore, a string of unsatisfying relationships and several broken marriages, to a six-figure income from the multi-million dollar business I built out of my home, this is my story in my own words.I was stolen as a baby when my mother died. I was lied to by my kidnapper and used as a Cinderella punching bag by his never-ending parade of "step-mothers" and girlfriends, and much worse when he didn't have one.This memoir covers the good, the bad, and the ugly.As this story unfolds, my hope is that you, the reader, will discover a little girl who survived that abusive childhood, healed, and empowered herself through discipline and hard work. I hope you see a girl who became a woman who learned from her mistakes and a whole human being who loves her newfound family with all her heart.I am no longer an outsider. I can go home now.
Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640951547
Category : Business & Economics
Languages : en
Pages : 184
Get Book Here
Book Description
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
