Basic Service Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Basic Service Management PDF full book. Access full book title Basic Service Management by Rob England. Download full books in PDF and EPUB format.
Author: Rob England
Publisher: Lulu.com
ISBN: 0958296936
Category : Business & Economics
Languages : en
Pages : 65
Get Book
Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Author: Rob England
Publisher: Lulu.com
ISBN: 0958296936
Category : Business & Economics
Languages : en
Pages : 65
Get Book
Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Author: John R. Bryson
Publisher: Springer Nature
ISBN: 3030520609
Category : Business & Economics
Languages : en
Pages : 294
Get Book
Book Description
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Author: John Maleyeff
Publisher: Routledge
ISBN: 100058772X
Category : Business & Economics
Languages : en
Pages : 225
Get Book
Book Description
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256
Get Book
Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
ISBN: 0470529083
Category : Computers
Languages : en
Pages : 338
Get Book
Book Description
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author: Anthony Ambler
Publisher: Springer
ISBN: 3540444602
Category : Computers
Languages : en
Pages : 270
Get Book
Book Description
This book constitutes the refereed proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, held in Austin, TX, USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management, fault management of services and networks, inter-domain management, event handling for management services, QoS management, and management architectures.
Author: Donald A. Tevault
Publisher: Packt Publishing Ltd
ISBN: 1801815038
Category : Computers
Languages : en
Pages : 420
Get Book
Book Description
A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system security Key Features Maintain and troubleshoot systemd services with ease Learn to create, modify, and reload service files and use systemd utilities Use cgroups to control resource usage and enhance security Book DescriptionLinux Service Management Made Easy with systemd will provide you with an in-depth understanding of systemd, so that you can set up your servers securely and efficiently.This is a comprehensive guide for Linux administrators that will help you get the best of systemd, starting with an explanation of the fundamentals of systemd management.You’ll also learn how to edit and create your own systemd units, which will be particularly helpful if you need to create custom services or timers and add features or security to an existing service. Next, you'll find out how to analyze and fix boot-up challenges and set system parameters. An overview of cgroups that'll help you control system resource usage for both processes and users will also be covered, alongside a practical demonstration on how cgroups are structured, spotting the differences between cgroups Version 1 and 2, and how to set resource limits on both. Finally, you'll learn about the systemd way of performing time-keeping, networking, logging, and login management. You'll discover how to configure servers accurately and gather system information to analyze system security and performance. By the end of this Linux book, you’ll be able to efficiently manage all aspects of a server running the systemd init system. What you will learn Use basic systemd utilities to manage a system Create and edit your own systemd units Create services for Podman-Docker containers Enhance system security by adding security-related parameters Find important information with journald Analyze boot-up problems Configure system settings with systemd utilities Who this book is for This book is best suited for Linux administrators who want to learn more about maintaining and troubleshooting Linux servers. It will also be useful for aspiring administrators studying for a Linux certification exam, developers looking to learn how to create systemd unit files, and security administrators who want to understand the security settings that can be used in systemd units and how to control resource usage with cgroups. Before you dive into this book, you’ll need a solid working knowledge of basic Linux commands.
Author: Bill Wentz
Publisher: Atlantic Publishing Company
ISBN: 1601380240
Category : Business & Economics
Languages : en
Pages : 290
Get Book
Book Description
Many of us have endured a stint in food service, whether it was our first venture into the working world or served as a part-time job strictly for extra income. For the majority of us, there was never any intention of pursuing it as a career. However, the fast pace and interaction with a variety of people delights some, and they develop an enthusiastic attitude toward the business. These people often understand the sound fundamentals of food preparation, appreciate the value of personal service, and possess excellent people skills. But there is much more to the world of food service and food service management. This book reveal all the hidden facets of this fast-paced business and show you how to succeed as a food service manager. The author, Bill Wentz, speaks from experience, making his advice that much more valuable. Wentz truly understands the industry and shares the priceless experiences he had and lessons he learned throughout his career. In this book, you will learn if a food service career is right for you, the many opportunities available in the industry, and where to go for the best training. Food service managers will learn how to predict food costs, how to achieve profit goals, how to conduct recipe cost analysis, and how to realistically price a menu. In addition, this book discusses labor costs and controls, profit and loss statements, accounting systems, inventory, sanitation, and effective communication. Furthermore, Wentz shares his philosophies regarding ethics, hospitality, and performance. This book will show you how to develop and nurture your relationships with customers and how to keep them coming back to your establishment time after time, as well as how to be an effective manager, how to hire and train employees, how to get results, and how to further your success. The topics of proper kitchen design and layout, time management, and food quality are also covered in this unique book. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Author: John Sansbury
Publisher: BCS, The Chartered Institute for IT
ISBN: 9781780173184
Category : BUSINESS & ECONOMICS
Languages : en
Pages : 226
Get Book
Book Description
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Author: William H. Bleuel
Publisher:
ISBN:
Category : Computers
Languages : en
Pages : 452
Get Book
Book Description
