Aviation Industry, a Call to Action

Aviation Industry, a Call to Action PDF Author:
Publisher:
ISBN:
Category : Air traffic control
Languages : en
Pages : 24

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Book Description

Aviation Industry, a Call to Action

Aviation Industry, a Call to Action PDF Author:
Publisher:
ISBN:
Category : Air traffic control
Languages : en
Pages : 24

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Book Description


The Federal Aviation Administration's Call to Action on Airline Safety and Pilot Training

The Federal Aviation Administration's Call to Action on Airline Safety and Pilot Training PDF Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 216

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Aviation Industry, a Call to Action

Aviation Industry, a Call to Action PDF Author: United States. Federal Aviation Administration. Office of the Administrator
Publisher:
ISBN:
Category : Air traffic control
Languages : en
Pages : 0

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Update

Update PDF Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 100

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Attention All Passengers

Attention All Passengers PDF Author: William J. McGee
Publisher: Harper Collins
ISBN: 0062088386
Category : Business & Economics
Languages : en
Pages : 358

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Book Description
A Fast Food Nation for the airline industry, Attention All Passengers is a shocking and important exposé revealing the real state of the “friendly skies” in which we fly. Award-winning Consumer Reports travel journalist William McGee, a former editor of the Consumer Reports Travel Letter, spent nearly seven years in airline flight operations management, and what he learned was less than uplifting. From TSA power grabs and an endemic lack of oversight to legislative battles and lobbying boondoggles to antiquated flight patterns and outsourced maintenance workers, the airlines and the Government are in cahoots, conspiring to turn a profit any way they can, no matter who has to pay the price. A provocative and hard-hitting call to action, Attention All Passengers will explode all our previous misconceptions about the airline industry.

Aviation Safety

Aviation Safety PDF Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Aviation Operations, Safety, and Security
Publisher:
ISBN:
Category : Technology & Engineering
Languages : en
Pages : 56

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Answering the Call to Action on Airline Safety and Pilot Training

Answering the Call to Action on Airline Safety and Pilot Training PDF Author: United States. Federal Aviation Administration
Publisher:
ISBN:
Category : Aeronuatics
Languages : en
Pages :

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Anger in the Air

Anger in the Air PDF Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181050
Category : Psychology
Languages : en
Pages : 221

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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.

Simpli-Flying

Simpli-Flying PDF Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1351900048
Category : Transportation
Languages : en
Pages : 178

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Book Description
The airline industry is in a state of radical restructuring as its markets and key stakeholders (customers, airline labour and management groups, governments, and the financial community) adjust to the new aviation realities. Airline executives can be forgiven for being overwhelmed by technology proliferation, zestful new paradigm airlines, September 2001, business cycles, Iraq, SARS, and animal diseases. The leadership challenge for all carriers is now to select and execute appropriate business models, thinking both 'inside' and 'outside' the 'box', to turn conventional wisdom upside down to achieve dramatic increases in productivity. Some legacy carriers still need to create an effective strategy for much larger cycles that encompass major discontinuities. Burdened by past decisions, they are forced to fight with one hand tied behind their back to 'convert volume to value', to survive and prosper. Some new airlines have been at the forefront of shaping change, developing a vision of the mass-market, assessing the customer value of their core processes, and using a 'back-to-basics' business approach. Both groups should take a sideways glance at what works in other industries and implement those insights into actions. Some examples featured in this book include: ” Wal-Mart's virtually real time inventory system; ” Target's business model based around a unique customer experience; ” Dell Computers' business model based around direct sales and mass customization; ” Unilever's organizational structure around value creation and value delivery departments; ” Shell International's development of scenarios of alternate futures; ” Harrah's Entertainment's use of information technology to recognize and reward valuable customers; ” The Warehouse's communication system with its suppliers to produce efficiency at both ends for the common benefit of the customer; ” Nissan's cross-functional teams; ” DoCoMo's management of human passion in customers; ” Nike's innovation resulting in 'industry-transforming' products; ” Toyota's 'Construction of Cost Competitiveness for the 21st Century'. Written by an experienced airline business strategist and international in scope, this wide-ranging book identifies challenges and problems, presents comprehensive analyses and suggests some solutions. Key features include: ” a comparison with 14 other business sectors (unique amongst aviation books); ” examples of airlines who have changed their business models; ” a detailed study of branding, including mistakes and critical success factors; ” how to manage risk by transforming supplier relationships; ” plausible scenarios for the future to prepare for major transformation; ” the emerging role of passenger management systems to identify, serve, and retain high value passengers. The author identifies the new realities and the obstacles to change, the need to revitalize product development and renew the customer experience. He deals with public policy and the need to revise supplier relationships, especially with aircraft maintenance providers, and looks at successes and failures in other industries. This is rounded off with a clarion call to governments, labour unions, airports, manufacturers, suppliers and above all airline management, to shake off the past, and to address the challenges and opportunities. His approach is to provide impartial analysis and pragmatic insights into vital enablers of change, potential business models, execution strategy, ways to make stakeholders more influential, wisdom from other businesses, and to present scenarios to make busy executives stop and think. The readership includes the broadest cross-section of practitioners in the global airline and related industries, as well as those affected by the industry and seeking a deeper understanding of it. This includes including airlines, government civil aviation departments, the aviation divisions of the financial community (investment banks and leasing companies), aircraft manufacturers and their suppliers, airports, information technology companies, as well as customers and other stakeholders.

Aviation Weather Services

Aviation Weather Services PDF Author: National Research Council
Publisher: National Academies Press
ISBN: 0309053803
Category : Science
Languages : en
Pages : 120

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Book Description
Each time we see grim pictures of aircraft wreckage on a rain-drenched crash site, or scenes of tired holiday travelers stranded in snow-covered airports, we are reminded of the harsh impact that weather can have on the flying public. This book examines issues that affect the provision of national aviation weather services and related research and technology development efforts. It also discusses fragmentation of responsibilities and resources, which leads to a less-than-optimal use of available weather information and examines alternatives for responding to this situation. In particular, it develops an approach whereby the federal government could provide stronger leadership to improve cooperation and coordination among aviation weather providers and users.