Atención básica al cliente. Manual teórico

Atención básica al cliente. Manual teórico PDF Author: Manuel José Díaz Fernández
Publisher: EDITORIAL CEP
ISBN: 8468184225
Category :
Languages : es
Pages : 83

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Book Description
El presente volumen incluye los contenidos fundamentales para la impartición del programa docente “ “. El material se ha diseñado para servir de apoyo en cualquier actividad destinada al aprendizaje de sus competencias profesionales. La estructura del manual es la siguiente: • Objetivos generales y específicos • Desarrollo teórico del temario • Resumen por tema • Glosario de términos • Bibliografía

Atención básica al cliente. Manual teórico

Atención básica al cliente. Manual teórico PDF Author: Manuel José Díaz Fernández
Publisher: EDITORIAL CEP
ISBN: 8468184225
Category :
Languages : es
Pages : 83

Get Book Here

Book Description
El presente volumen incluye los contenidos fundamentales para la impartición del programa docente “ “. El material se ha diseñado para servir de apoyo en cualquier actividad destinada al aprendizaje de sus competencias profesionales. La estructura del manual es la siguiente: • Objetivos generales y específicos • Desarrollo teórico del temario • Resumen por tema • Glosario de términos • Bibliografía

Social Innovation and Social Entrepreneurship

Social Innovation and Social Entrepreneurship PDF Author: Luis Portales
Publisher: Springer
ISBN: 3030134563
Category : Business & Economics
Languages : en
Pages : 217

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Book Description
Social entrepreneurship and social innovation both seek to improve the world through social change. Whereas social entrepreneurship revolves around the business side of change, social innovation focuses on the processes through which that change is generated. This textbook provides a comprehensive analysis of both topics, covering all the characteristics and elements of social innovation and social entrepreneurship, from a conceptual and practical perspective. The book has four sections: 1) Basics and concepts of Social Innovation and Social Entrepreneurship; 2) Business models and generation of value in social enterprises; 3) Social innovation within traditional companies, and 4) Definition and alignment of the impact of social innovation and entrepreneurship. Students and any practitioners that want to know about social innovation or social entrepreneurship will be exposed to contemporary topics in the field as well as a variety of cases and tools for its development. With its learning objectives, reflective questions, the definition of key concepts, and exercises, this book is the definitive text for advanced undergraduate and graduate courses in social innovation and social entrepreneurship.

Illinois 2021 Rules of the Road

Illinois 2021 Rules of the Road PDF Author: State of State of Illinois
Publisher:
ISBN:
Category :
Languages : en
Pages : 114

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Book Description
Illinois 2021 Rules of the Road handbook, drive safe!

Enhancing Synergies in a Collaborative Environment

Enhancing Synergies in a Collaborative Environment PDF Author: Pablo Cortés
Publisher: Springer
ISBN: 3319140787
Category : Technology & Engineering
Languages : en
Pages : 370

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Book Description
This volume contains a selection of the best papers presented at the 8th International Conference on Industrial Engineering and Industrial Management, XX International Conference on Industrial Engineering and Operations Management, and International IIE Conference 2014, hosted by ADINGOR, ABEPRO and the IIE, whose mission is to promote links between researchers and practitioners from different branches, to enhance an interdisciplinary perspective of industrial engineering and management. The conference topics covered: operations research, modelling and simulation, computer and information systems, operations research, scheduling and sequencing, logistics, production and information systems, supply chain and logistics, transportation, lean management, production planning and control, production system design, reliability and maintenance, quality management, sustainability and eco-efficiency, marketing and consumer behavior, business administration and strategic management, economic and financial management, technological and organizational innovation, strategy and entrepreneurship, economics engineering, enterprise engineering, global operations and cultural factors, operations strategy and performance, management social responsibility, environment and sustainability. This book will be of interest to researchers and practitioners working in any of the fields mentioned above.

The Measurement of Scientific and Technological Activities Oslo Manual Guidelines for Collecting and Interpreting Innovation Data, 3rd Edition

The Measurement of Scientific and Technological Activities Oslo Manual Guidelines for Collecting and Interpreting Innovation Data, 3rd Edition PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264013105
Category :
Languages : en
Pages : 166

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Book Description
This book is the foremost international source of guidelines for the collection and use of data on innovation activities in industry.

2G : revista internacional de arquitectura

2G : revista internacional de arquitectura PDF Author: Roemer van Toorn
Publisher:
ISBN: 9788425220425
Category : Architects
Languages : es
Pages : 143

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Book Description
With the Republic of Slovenia declaring its independence from Yugoslavia in 1991 Slovenia became an honourable member of the world of late capitalism, and in 2004 a member of the European Union. It would take too long to explain in detail why Slovenia became a successful member of the empire of late capitalism, but what can be said of architecture is that several young architects such as Spela Videcnik and Rok Oman of Ofis arhitekti became familiar with the blurring of the distinctions between art, fashion, high and low culture, design and politics, individualisation, and consumption. Not only Ofis, but other young architects oriented themselves to the West and decided early on in their careers to study architecture in post-Fordist countries like Great Britain, the USA, Holland and Finland, thus making the leap from a Communist welfare state into a late-capitalist state -with the help of their international aesthetics- easier and more promising for Slovenia. From that moment on, a new generation of architects paved the way for Slovenia to move into world capitalism. The work by Ofis compiled in this issue of 2G represents a good example of this new generation of architects from Eastern Europe.

Participatory Workshops

Participatory Workshops PDF Author: Robert Chambers
Publisher: Routledge
ISBN: 1136560149
Category : Business & Economics
Languages : en
Pages : 229

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Book Description
This sourcebook is for all who work with others on participatory learning and change. Written in a spirit of critical reflection and serious fun, it provides 21 sets of ideas and options for facilitators, trainers, teachers and presenters, and anyone who organises and manages workshops, courses, classes and other events for sharing and learning ideas. It covers topics such as getting started, seating arrangements, forming groups, managing large numbers, helping each other learn, analysis and feedback, dealing with dominators, evaluation and ending, coping with horrors, and common mistakes.

Communicating with Medical Patients

Communicating with Medical Patients PDF Author: Moira A. Stewart
Publisher: SAGE Publications, Incorporated
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 296

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Book Description
Designed to synthesize a growing international and interdisciplinary body of experience, this volume provides a mandate and a charge to medicine to fundamentally transform the traditional clinical method and the social relations it fosters between doctor and patient and between student and teacher. The contributors challenge the medical establishment to change their clinical method from that of a disease-centred to a patient-centred one. Four sections deal with issues related to the doctor's own transformation, the medical interview, teaching and learning, and validation.

The Improv Handbook

The Improv Handbook PDF Author: Tom Salinsky
Publisher: Bloomsbury Publishing
ISBN: 1350026174
Category : Performing Arts
Languages : en
Pages : 521

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Book Description
The Improv Handbook is the most comprehensive, smart, helpful and inspiring guide to improv available today. Applicable to comedians, actors, public speakers and anyone who needs to think on their toes, it features a range of games, interviews, descriptions and exercises that illuminate and illustrate the exciting world of improvised performance. First published in 2008, this second edition features a new foreword by comedian Mike McShane, as well as new exercises on endings, managing blind offers and master-servant games, plus new and expanded interviews with Keith Johnstone, Neil Mullarkey, Jeffrey Sweet and Paul Rogan. The Improv Handbook is a one-stop guide to the exciting world of improvisation. Whether you're a beginner, an expert, or would just love to try it if you weren't too scared, The Improv Handbook will guide you every step of the way.

Poetry and Ethics

Poetry and Ethics PDF Author: Andrea Grieder
Publisher: Globethics.Net
ISBN: 9782889312436
Category : Poetry
Languages : en
Pages : 272

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Book Description
This book on the topic of ethics and poetry consists of contributions from different continents on the subject of applied ethics related to poetry. It allows for a comparison of the healing power of words from various religious, spiritual and philosophical traditions.