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Author: Enzo Baglieri
Publisher: Springer
ISBN: 3319042890
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
Author: Rachel Cusk
Publisher: Faber & Faber
ISBN: 0571267181
Category : Fiction
Languages : en
Pages : 271
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Book Description
Arlington Park, a modern-day English suburb, is a place devoted to the profitable ordinariness of life. Amidst its leafy avenues and comfortable houses, its residents live out the dubious accomplishments of civilisation: material prosperity, personal freedom, and moral indifference. For all that, Arlington Park is strikingly conventional. Men work, women look after children, and people generally do what's expected of them. Theirs is a world awash with contentment but empty of belief, and riven with strange anxieties. Set over the course of a single rainy day, the novel moves from one household to another, and through the passing hours conducts a deep examination of its characters' lives: of Juliet, enraged at the victory of men over women in family life; of Amanda, warding off thoughts of death with obsessive housework; of Solly, who confronts her own buried femininity in the person of her Italian lodger; of Maisie, despairing at the inevitability with which beauty is destroyed; and of Christine, whose troubled, hilarious spirit presides over Arlington Park and the way of life it represents. Rachel Cusk's sixth novel is her best yet. Full of compassion and wit, each page laden with truth, she writes about her characters' domestic lives, their private thoughts and fears with an intelligence and insight that will leave readers reeling.
Author: Lexie Scott
Publisher:
ISBN:
Category :
Languages : en
Pages : 224
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Book Description
The more answers I get, the more questions I have.I only know one thing for certain.I need my guys. All of them.I let myself get comfortable. I found a rhythm and thought life might actually calm down for a while. That I might find a new normal, but the Society needs something from me. My guys tell me I can trust them, their parents, and the organization they belong to. My mom's journal says I can't. There's no time to hesitate. No time to overthink. I have to do what I've been asked. This is bigger than me or my guys. There's more at stake than I could have ever realized. Loyal to a Fault is the fifth book in the Arlington Park series, a slow-burn reverse harem romance.
Author: Sue Eisenfeld
Publisher: U of Nebraska Press
ISBN: 0803265395
Category : Biography & Autobiography
Languages : en
Pages : 214
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Book Description
For fifteen years Sue Eisenfeld hiked in Shenandoah National Park in the Virginia Blue Ridge Mountains, unaware of the tragic history behind the creation of the park. In this travel narrative, she tells the story of her on-the-ground discovery of the relics and memories a few thousand mountain residents left behind when the government used eminent domain to kick the people off their land to create the park. With historic maps and notes from hikers who explored before her, Eisenfeld and her husband hike, backpack, and bushwhack the hills and the hollows of this beloved but misbegotten place, searching for stories. Descendants recount memories of their ancestors “grieving themselves to death,” and they continue to speak of their people’s displacement from the land as an untold national tragedy. Shenandoah: A Story of Conservation and Betrayal is Eisenfeld’s personal journey into the park’s hidden past based on her off-trail explorations. She describes the turmoil of residents’ removal as well as the human face of the government officials behind the formation of the park. In this conflict between conservation for the benefit of a nation and private land ownership, she explores her own complicated personal relationship with the park—a relationship she would not have without the heartbreak of the thousands of people removed from their homes. Purchase the audio edition.
Author: Julie Kibler
Publisher: Crown
ISBN: 0451499352
Category : Fiction
Languages : en
Pages : 433
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Book Description
An emotionally raw and resonant story of love, loss, and the enduring power of friendship, following the lives of two young women connected by a home for “fallen girls,” and inspired by historical events. “Home for Erring and Outcast Girls deftly reimagines the wounded women who came seeking a second chance and a sustaining hope.”—Lisa Wingate, author of Before We Were Yours In turn-of-the-20th century Texas, the Berachah Home for the Redemption and Protection of Erring Girls is an unprecedented beacon of hope for young women consigned to the dangerous poverty of the streets by birth, circumstance, or personal tragedy. Built in 1903 on the dusty outskirts of Arlington, a remote dot between Dallas and Fort Worth’s red-light districts, the progressive home bucks public opinion by offering faith, training, and rehabilitation to prostitutes, addicts, unwed mothers, and “ruined” girls without forcibly separating mothers from children. When Lizzie Bates and Mattie McBride meet there—one sick and abused, but desperately clinging to her young daughter, the other jilted by the beau who fathered her ailing son—they form a friendship that will see them through unbearable loss, heartbreak, difficult choices, and ultimately, diverging paths. A century later, Cate Sutton, a reclusive university librarian, uncovers the hidden histories of the two troubled women as she stumbles upon the cemetery on the home’s former grounds and begins to comb through its archives in her library. Pulled by an indescribable connection, what Cate discovers about their stories leads her to confront her own heartbreaking past, and to reclaim the life she thought she'd let go forever. With great pathos and powerful emotional resonance, Home for Erring and Outcast Girls explores the dark roads that lead us to ruin, and the paths we take to return to ourselves.
Author: Jan Smithen
Publisher:
ISBN:
Category : Gardening
Languages : en
Pages : 184
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Book Description
Introduces readers to the joys of Mediterranean gardening, featuring twenty-five gardens from France, Italy, Spain, and California that capture the sunny, terraced splendor of this ancient approach to gardening.
Author: Lexie Scott
Publisher:
ISBN:
Category :
Languages : en
Pages : 220
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Book Description
I should have died. Sometimes I wish I did. At least then I wouldn't be alone. After my parents' divorce, my mom moved on with her yoga-teaching boyfriend and my dad threw himself into work leaving me to figure out how to navigate my new reality on my own. Transitioning from an all-girls school in Malibu to the elite Arlington Park Academy in the suburbs of Chicago means more changes than I can handle. I feel like I'm drowning, losing myself...craving the sense of belonging I lost. Then the overly enthusiastic class president and my next-door neighbor, Emily, claimed me as her new best friend and broke through my fragile walls before I could even get out my name. She took me to a party that changed my life, I met the most popular kids of the Academy and the group of guys that made me feel like I found my home. Luca, the one that saved me. Skyler, the one that made me laugh. Noah, the one challenged me. Vince, that one that understood me. And Gavin, the one that included me. Too bad Emily and her friends don't exactly get along with the guys. I can balance both groups. I have to. I can't risk losing anyone else. Especially since the guys say they know the reason I survived the accident that killed her brother and best friend. Secrets in Her Eyes is a slow-burn reverse harem romance, and the first book in the Arlington Park series.
Author: Enzo Baglieri
Publisher: Springer
ISBN: 3319042890
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
Author: Lexie Scott
Publisher:
ISBN:
Category :
Languages : en
Pages : 210
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Book Description
I've been lied to, lied about, and lived a lie.I've been beaten and broken.I'm done being the victim.I trusted the wrong people. I let them into my life, my heart, and they turned on me. In one moment, my life changed. I know whom I can count on and who truly cares about me. My guys.Each day the attacks turn more personal. It started with the football team, but now the entire school seems to have something to say about me. I want to be strong, but each word feels like a punch. Not even my own home is the escape I need it to be. Anything but the Truth is the third book in the Arlington Park series, a slow-burn reverse harem romance.
Author: Massachusetts. Metropolitan Park Commission
Publisher:
ISBN:
Category : Exposition universelle internationale de 1900
Languages : en
Pages : 68
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 706
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Book Description
