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Author: Leo Appleton
Publisher: Chandos Publishing
ISBN: 0081002556
Category : Language Arts & Disciplines
Languages : en
Pages : 166
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Book Description
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Author: Leo Appleton
Publisher: Chandos Publishing
ISBN: 0081002556
Category : Language Arts & Disciplines
Languages : en
Pages : 166
Get Book Here
Book Description
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Author: Charles L. Chavis Jr.
Publisher: JHU Press
ISBN: 1421442930
Category : History
Languages : en
Pages : 305
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Book Description
The definitive account of the lynching of twenty-three-year-old Matthew Williams in Maryland, the subsequent investigation, and the legacy of "modern-day" lynchings. On December 4, 1931, a mob of white men in Salisbury, Maryland, lynched and set ablaze a twenty-three-year-old Black man named Matthew Williams. His gruesome murder was part of a wave of silent white terrorism in the wake of the stock market crash of 1929, which exposed Black laborers to white rage in response to economic anxieties. For nearly a century, the lynching of Matthew Williams has lived in the shadows of the more well-known incidents of racial terror in the deep South, haunting both the Eastern Shore and the state of Maryland as a whole. In The Silent Shore, author Charles L. Chavis Jr. draws on his discovery of previously unreleased investigative documents to meticulously reconstruct the full story of one of the last lynchings in Maryland. Bringing the painful truth of anti-Black violence to light, Chavis breaks the silence that surrounded Williams's death. Though Maryland lacked the notoriety for racial violence of Alabama or Mississippi, he writes, it nonetheless was the site of at least 40 spectacle lynchings after the abolition of slavery in 1864. Families of lynching victims rarely obtained any form of actual justice, but Williams's death would have a curious afterlife: Maryland's politically ambitious governor Albert C. Ritchie would, in an attempt to position himself as a viable challenger to FDR, become one of the first governors in the United States to investigate the lynching death of a Black person. Ritchie tasked Patsy Johnson, a member of the Pinkerton detective agency and a former prizefighter, with going undercover in Salisbury and infiltrating the mob that murdered Williams. Johnson would eventually befriend a young local who admitted to participating in the lynching and who also named several local law enforcement officers as ringleaders. Despite this, a grand jury, after hearing 124 witness statements, declined to indict the perpetrators. But this denial of justice galvanized Governor Ritchie's Interracial Commission, which would become one of the pioneering forces in the early civil rights movement in Maryland. Complicating historical narratives associated with the history of lynching in the city of Salisbury, The Silent Shore explores the immediate and lingering effect of Williams's death on the politics of racism in the United States, the Black community in Salisbury, the broader Eastern Shore, the state of Maryland, and the legacy of "modern-day lynchings."
Author: Barbara B. Moran
Publisher: Bloomsbury Publishing USA
ISBN: 1440854483
Category : Language Arts & Disciplines
Languages : en
Pages : 569
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Book Description
This essential, single-volume textbook supplies a comprehensive introduction to library management that addresses all the functions of management, specifically within the ever-evolving modern library environment. Strategic planning. Facilities management. Leadership, ethics, communication, and motivation. Human resources and staffing. Change, library development, and innovation. Marketing. Measurement and evaluation. Fiscal responsibility and control. These are just some of the wide range of responsibilities and necessary skills of contemporary library managers—not all of which are typically covered in detail in LIS educational programs. Now updated and expanded for its ninth edition, Libraries Unlimited's Library and Information Center Management is the core management text for library information science programs. This latest text adds new information on grant writing as well as more about budgets, marketing, financial management, assessment, and evidence-based management. The authors include various real-world examples from international settings to help readers understand and conceptualize the place of the library and information center in our global world. Each chapter ends with two helpful sections that present numerous examples and opportunities to apply newly gained information: "Practice Your Skills" and "Discussion Questions."
Author: Association of Research Libraries
Publisher:
ISBN:
Category : Academic libraries
Languages : en
Pages : 22
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Book Description
Author: Fred M. Heath
Publisher: Routledge
ISBN: 1317786858
Category : Language Arts & Disciplines
Languages : en
Pages : 282
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Book Description
Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
Author: Jeffrey T. Huber
Publisher: Bloomsbury Publishing USA
ISBN: 1610698878
Category : Language Arts & Disciplines
Languages : en
Pages : 312
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Book Description
Intended for students interested in careers as health sciences librarians, this insightful book presents a current view of trends and issues in the field of health librarianship from leading scholars and practitioners. With health care reform and the Affordable Care Act driving up demand for ready access to health and biomedical information by both health care providers and healthcare consumers, health librarianship plays a critical role in facilitating access to that information. Health Librarianship: An Introduction places health librarianship within the health care context, covering librarianship within this specific environment as well as other perspectives relevant to health librarianship. The book addresses the basic functions of librarianship—for example, management and administration, public services, and technical services—within the health care context as well as issues unique to health librarianship like health literacy, consumer health, and biomedical informatics. This book is an outstanding textbook for library and information sciences classes and will also be of interest to those considering a career change to health librarianship.
Author: Peggy Johnson
Publisher: American Library Association
ISBN: 0838916899
Category : Language Arts & Disciplines
Languages : en
Pages : 542
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Book Description
As a comprehensive introduction for LIS students, a primer for experienced librarians with new collection development and management responsibilities, and a handy reference resource for practitioners as they go about their day-to-day work, the value and usefulness of this book remain unequaled.
Author: Shannon D. Jones
Publisher: Rowman & Littlefield
ISBN: 1538114402
Category : Language Arts & Disciplines
Languages : en
Pages : 212
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Book Description
The news and scholarly literature are replete with stories and articles describing the challenges that diverse individuals face in their local communities and workplaces. Diversity and Inclusion in Libraries: A Call to Action and Strategies for Success is arranged in three parts: Why Diversity and Inclusion Matter, Equipping the Library Staff, and Voices from the Field. This book tackles these issues head on and should appeal to a broad audience interested in diversity as it relates to libraries and librarianship, including professional librarians and paraprofessional library staff. Offering best practices strategies tempered by experiences and wisdom, this book will help libraries realize a high level of inclusion.
Author: Peggy Johnson
Publisher: American Library Association
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 542
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Book Description
Technical Services Quarterly declared that the third edition “must now be considered the essential textbook for collection development and management … the first place to go for reliable and informative advice." For the fourth edition expert instructor and librarian Johnson has revised and freshened this resource to ensure its timeliness and continued excellence. Each chapter offers complete coverage of one aspect of collection development and management, including numerous suggestions for further reading and narrative case studies exploring the issues. Thorough consideration is given to traditional management topics such as organization of the collection, weeding, staffing, and policymaking;cooperative collection development and management;licenses, negotiation, contracts, maintaining productive relationships with vendors and publishers, and other important purchasing and budgeting topics;important issues such as the ways that changes in information delivery and access technologies continue to reshape the discipline, the evolving needs and expectations of library users, and new roles for subject specialists, all illustrated using updated examples and data; andmarketing, liaison activities, and outreach. As a comprehensive introduction for LIS students, a primer for experienced librarians with new collection development and management responsibilities, and a handy reference resource for practitioners as they go about their day-to-day work, the value and usefulness of this book remain unequaled.
Author: Charles B. Lowry
Publisher: Rowman & Littlefield
ISBN: 153810654X
Category : Language Arts & Disciplines
Languages : en
Pages : 215
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Book Description
This book describes the application of The ClimateQUAL® survey protocol (originally Organizational Climate and Diversity Assessment–OCDA©) to over 55 libraries with thousands of individual respondents in the US, Canada and UK. The ClimateQUAL toolkit provides the ultimate management tool for effective organizational adaptation by employing deep assessment of a library’s staff opinions to plumb the dimensions of climate and organizational culture important for a healthy organization in a library setting. It tests critical attitudes around 26 validated dimensions. The ClimateQUAL survey measures include work attitudes, diversity climate, leadership and several other dimensions of library climate. The book describes the procedure for evaluating the structure and psychometric properties of each of these scales. The survey protocol provides feedback based on normative data from the libraries that have already participated. By using these normative scales and institutional results effectively, significant improvements can be achieved. Among other results, the ClimateQUAL research shows that the most effective techniques for remediation are not top-down, but those that engage the entire staff. The book touches on all significant findings of the 15-year project, including the positive impact of diversity on customer service experience and the emerging understanding of a new concept—the healthy organization—and how it is built. A full view is provided of the history and experience with ClimateQUAL since its inception and its use in libraries.
