A Practical Guide to Airline Customer Service PDF Download
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Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302
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Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302
Get Book Here
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author:
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 732
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Book Description
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 238
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Book Description
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 64
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Book Description
Author: Greg Brenneman
Publisher: Rosetta Books
ISBN: 0795346530
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627347283
Category : Transportation
Languages : en
Pages : 502
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Book Description
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 64
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Book Description
Author: Jan Carlzon
Publisher: Harper Collins
ISBN: 0060915803
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.
Author: United States. Congress
Publisher: Createspace Independent Publishing Platform
ISBN: 9781985323445
Category :
Languages : en
Pages : 64
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Book Description
Airline customer service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000.
