Author: United States. Congress. House. Committee on Government Reform. Subcommittee on Energy Policy, Natural Resources, and Regulatory Affairs
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 132
Book Description
Air transportation--customer problems and solutions
Author: United States. Congress. House. Committee on Government Reform. Subcommittee on Energy Policy, Natural Resources, and Regulatory Affairs
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 132
Book Description
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 132
Book Description
Air Travel Consumer Report
Author:
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 732
Book Description
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 732
Book Description
Sustainable Transportation
Author: William R. Black
Publisher: Guilford Press
ISBN: 1606239058
Category : Social Science
Languages : en
Pages : 321
Book Description
During the last two decades, sustainability has become the dominant concern of transportation planners and policymakers. This timely text provides a framework for developing systems that move people and products efficiently while minimizing damage to the local and global environment. The book offers a uniquely comprehensive perspective on the problems surrounding current transportation systems: climate change, urban air pollution, diminishing petroleum reserves, safety issues, and congestion. It explores the full range of possible solutions, including applications of pricing, planning, policy, education, and technology. Numerous figures, tables, and examples are featured, with a primary focus on North America.
Publisher: Guilford Press
ISBN: 1606239058
Category : Social Science
Languages : en
Pages : 321
Book Description
During the last two decades, sustainability has become the dominant concern of transportation planners and policymakers. This timely text provides a framework for developing systems that move people and products efficiently while minimizing damage to the local and global environment. The book offers a uniquely comprehensive perspective on the problems surrounding current transportation systems: climate change, urban air pollution, diminishing petroleum reserves, safety issues, and congestion. It explores the full range of possible solutions, including applications of pricing, planning, policy, education, and technology. Numerous figures, tables, and examples are featured, with a primary focus on North America.
Market-based Solutions for Air Service Problems at Medium-sized Communities
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 278
Book Description
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 278
Book Description
Future Flight
Author: National Research Council (U.S.). Transportation Research Board. Committee for a Study of Public-Sector Requirements for a Small Aircraft Transportation System
Publisher: Transportation Research Board
ISBN: 0309072484
Category : Aeronautics, Commercial
Languages : en
Pages : 135
Book Description
Publisher: Transportation Research Board
ISBN: 0309072484
Category : Aeronautics, Commercial
Languages : en
Pages : 135
Book Description
Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era
Author: Catenazzo, Giuseppe
Publisher: IGI Global
ISBN: 1799888428
Category : Business & Economics
Languages : en
Pages : 268
Book Description
During the pandemic, transportation industries have heavily suffered from the overall lack of passengers. A substantial share of employees have has been laid-off, and others have turned to different industries. As mass vaccinations begin worldwide, movement restrictions will continue to evolve and disappear in the months to come, and new opportunities and challenges for transportation industries must be considered in a post-pandemic world. Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era explores the challenges and the new directions to match travelers’ needs in a post-COVID-19 world and illustrates several methodological applications in transportation to inspire scholars, researchers, and developers to further their efforts in boosting the design and use of sustainable mobility. Covering a range of topics such as green resilience and sustainability, it is ideal for transportation service managers, government officials, developers, engineers, decision- makers, analysts, academicians, researchers, instructors, and students.
Publisher: IGI Global
ISBN: 1799888428
Category : Business & Economics
Languages : en
Pages : 268
Book Description
During the pandemic, transportation industries have heavily suffered from the overall lack of passengers. A substantial share of employees have has been laid-off, and others have turned to different industries. As mass vaccinations begin worldwide, movement restrictions will continue to evolve and disappear in the months to come, and new opportunities and challenges for transportation industries must be considered in a post-pandemic world. Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era explores the challenges and the new directions to match travelers’ needs in a post-COVID-19 world and illustrates several methodological applications in transportation to inspire scholars, researchers, and developers to further their efforts in boosting the design and use of sustainable mobility. Covering a range of topics such as green resilience and sustainability, it is ideal for transportation service managers, government officials, developers, engineers, decision- makers, analysts, academicians, researchers, instructors, and students.
Strategic Airline Retailing and Solutions
Author: Nawal K. Taneja
Publisher: Taylor & Francis
ISBN: 1000962903
Category : Transportation
Languages : en
Pages : 183
Book Description
While airlines have been looking into the next generation of retailing practices for several years, developments since the beginning of 2020 have accelerated the need to take retailing to a new paradigm. A singular focus now is the ever-changing demands of the current and next generation of customers and employees and managing their values. Examples of customer needs include a mobile-first approach, rich content, augmented and personalized end-to-end services with seamless, consistent, and contextualized experiences. While these concepts of retailing are not new, the challenge has been in bringing them to reality due to (a) the constraints of legacy systems and processes while transitioning to next-generation retailing systems, (b) the inaccessibility of real-time data coming from a wide variety of sources such as online shopping, social media, and operations, (c) the inability to monitor real-time behavior of customers and employees, (d) the lack of effective collaboration and cooperation within the travel ecosystem, and (e) the increasing lack of trust on the part of customers. This book provides a framework and technologies to convert retailing concepts—from shopping to fulfillment—into reality by (a) renovating an airline’s core and ancillary products, (b) progressing faster on digital and organizational transformation journeys to make better data-based decisions about retailing, (c) getting better at managing customer value by knowing who the customers are, (d) empowering, supporting, and listening to employees to meet their expectations, (e) asking the right questions to solve complex retailing problems relating to customers, competitors, and stakeholders, and (f) questioning common-held beliefs about the airline business. This book is indispensable for all airline executives and senior managers, as well as airline and airport commercial managers. It will also be enormously beneficial for retailers dealing with airlines and airports.
Publisher: Taylor & Francis
ISBN: 1000962903
Category : Transportation
Languages : en
Pages : 183
Book Description
While airlines have been looking into the next generation of retailing practices for several years, developments since the beginning of 2020 have accelerated the need to take retailing to a new paradigm. A singular focus now is the ever-changing demands of the current and next generation of customers and employees and managing their values. Examples of customer needs include a mobile-first approach, rich content, augmented and personalized end-to-end services with seamless, consistent, and contextualized experiences. While these concepts of retailing are not new, the challenge has been in bringing them to reality due to (a) the constraints of legacy systems and processes while transitioning to next-generation retailing systems, (b) the inaccessibility of real-time data coming from a wide variety of sources such as online shopping, social media, and operations, (c) the inability to monitor real-time behavior of customers and employees, (d) the lack of effective collaboration and cooperation within the travel ecosystem, and (e) the increasing lack of trust on the part of customers. This book provides a framework and technologies to convert retailing concepts—from shopping to fulfillment—into reality by (a) renovating an airline’s core and ancillary products, (b) progressing faster on digital and organizational transformation journeys to make better data-based decisions about retailing, (c) getting better at managing customer value by knowing who the customers are, (d) empowering, supporting, and listening to employees to meet their expectations, (e) asking the right questions to solve complex retailing problems relating to customers, competitors, and stakeholders, and (f) questioning common-held beliefs about the airline business. This book is indispensable for all airline executives and senior managers, as well as airline and airport commercial managers. It will also be enormously beneficial for retailers dealing with airlines and airports.
A Practical Guide to Airline Customer Service
Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Aviation Delays and Consumer Issues
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description
Aviation Consumer Issues
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description