Leveraging Emotional and Artificial Intelligence for Organisational Performance PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Leveraging Emotional and Artificial Intelligence for Organisational Performance PDF full book. Access full book title Leveraging Emotional and Artificial Intelligence for Organisational Performance by Catherine Prentice. Download full books in PDF and EPUB format.
Author: Catherine Prentice
Publisher: Springer Nature
ISBN: 9819918650
Category : Computers
Languages : en
Pages : 180
Get Book Here
Book Description
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.
Author: Peter Elger
Publisher: Simon and Schuster
ISBN: 1638350434
Category : Computers
Languages : en
Pages : 326
Get Book Here
Book Description
AI as a Service is a practical handbook to building and implementing serverless AI applications, without bogging you down with a lot of theory. Instead, you’ll find easy-to-digest instruction and two complete hands-on serverless AI builds in this must-have guide! Summary Companies everywhere are moving everyday business processes over to the cloud, and AI is increasingly being given the reins in these tasks. As this massive digital transformation continues, the combination of serverless computing and AI promises to become the de facto standard for business-to-consumer platform development—and developers who can design, develop, implement, and maintain these systems will be in high demand! AI as a Service is a practical handbook to building and implementing serverless AI applications, without bogging you down with a lot of theory. Instead, you’ll find easy-to-digest instruction and two complete hands-on serverless AI builds in this must-have guide! Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Cloud-based AI services can automate a variety of labor intensive business tasks in areas such as customer service, data analysis, and financial reporting. The secret is taking advantage of pre-built tools like Amazon Rekognition for image analysis or AWS Comprehend for natural language processing. That way, there’s no need to build expensive custom software. Artificial Intelligence (AI), a machine’s ability to learn and make predictions based on patterns it identifies, is already being leveraged by businesses around the world in areas like targeted product recommendations, financial forecasting and resource planning, customer service chatbots, healthcare diagnostics, data security, and more. With the exciting combination of serverless computing and AI, software developers now have enormous power to improve their businesses’ existing systems and rapidly deploy new AI-enabled platforms. And to get on this fast-moving train, you don’t have to invest loads of time and effort in becoming a data scientist or AI expert, thanks to cloud platforms and the readily available off-the-shelf cloud-based AI services! About the book AI as a Service is a fast-paced guide to harnessing the power of cloud-based solutions. You’ll learn to build real-world apps—such as chatbots and text-to-speech services—by stitching together cloud components. Work your way from small projects to large data-intensive applications. What's inside - Apply cloud AI services to existing platforms - Design and build scalable data pipelines - Debug and troubleshoot AI services - Start fast with serverless templates About the reader For software developers familiar with cloud basics. About the author Peter Elger and Eóin Shanaghy are founders and CEO/CTO of fourTheorem, a software solutions company providing expertise on architecture, DevOps, and machine learning. Table of Contents PART 1 - FIRST STEPS 1 A tale of two technologies 2 Building a serverless image recognition system, part 1 3 Building a serverless image recognition system, part 2 PART 2 - TOOLS OF THE TRADE 4 Building and securing a web application the serverless way 5 Adding AI interfaces to a web application 6 How to be effective with AI as a Service 7 Applying AI to existing platforms PART 3 - BRINGING IT ALL TOGETHER 8 Gathering data at scale for real-world AI 9 Extracting value from large data sets with AI
Author: Peter Gentsch
Publisher: Springer
ISBN: 3319899570
Category : Business & Economics
Languages : en
Pages : 280
Get Book Here
Book Description
AI and Algorithmics have already optimized and automated production and logistics processes. Now it is time to unleash AI on the administrative, planning and even creative procedures in marketing, sales and management. This book provides an easy-to-understand guide to assessing the value and potential of AI and Algorithmics. It systematically draws together the technologies and methods of AI with clear business scenarios on an entrepreneurial level. With interviews and case studies from those cutting edge businesses and executives who are already leading the way, this book shows you: how customer and market potential can be automatically identified and profiled; how media planning can be intelligently automated and optimized with AI and Big Data; how (chat)bots and digital assistants can make communication between companies and consumers more efficient and smarter; how you can optimize Customer Journeys based on Algorithmics and AI; and how to conduct market research in more efficient and smarter way. A decade from now, all businesses will be AI businesses – Gentsch shows you how to make sure yours makes that transition better than your competitors.
Author: Bernard Marr
Publisher: John Wiley & Sons
ISBN: 1119548985
Category : Business & Economics
Languages : en
Pages : 220
Get Book Here
Book Description
Cyber-solutions to real-world business problems Artificial Intelligence in Practice is a fascinating look into how companies use AI and machine learning to solve problems. Presenting 50 case studies of actual situations, this book demonstrates practical applications to issues faced by businesses around the globe. The rapidly evolving field of artificial intelligence has expanded beyond research labs and computer science departments and made its way into the mainstream business environment. Artificial intelligence and machine learning are cited as the most important modern business trends to drive success. It is used in areas ranging from banking and finance to social media and marketing. This technology continues to provide innovative solutions to businesses of all sizes, sectors and industries. This engaging and topical book explores a wide range of cases illustrating how businesses use AI to boost performance, drive efficiency, analyse market preferences and many others. Best-selling author and renowned AI expert Bernard Marr reveals how machine learning technology is transforming the way companies conduct business. This detailed examination provides an overview of each company, describes the specific problem and explains how AI facilitates resolution. Each case study provides a comprehensive overview, including some technical details as well as key learning summaries: Understand how specific business problems are addressed by innovative machine learning methods Explore how current artificial intelligence applications improve performance and increase efficiency in various situations Expand your knowledge of recent AI advancements in technology Gain insight on the future of AI and its increasing role in business and industry Artificial Intelligence in Practice: How 50 Successful Companies Used Artificial Intelligence to Solve Problems is an insightful and informative exploration of the transformative power of technology in 21st century commerce.
Author: Ivana Bartoletti
Publisher: John Wiley & Sons
ISBN: 1119551900
Category : Business & Economics
Languages : en
Pages : 304
Get Book Here
Book Description
Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives · Ethical considerations of deploying Al solutions and why explainable Al is so important
Author: Harvard Business Review
Publisher: HBR Insights
ISBN: 9781633697898
Category : Business & Economics
Languages : en
Pages : 160
Get Book Here
Book Description
Companies that don't use AI to their advantage will soon be left behind. Artificial intelligence and machine learning will drive a massive reshaping of the economy and society. What should you and your company be doing right now to ensure that your business is poised for success? These articles by AI experts and consultants will help you understand today's essential thinking on what AI is capable of now, how to adopt it in your organization, and how the technology is likely to evolve in the near future. Artificial Intelligence: The Insights You Need from Harvard Business Review will help you spearhead important conversations, get going on the right AI initiatives for your company, and capitalize on the opportunity of the machine intelligence revolution. Catch up on current topics and deepen your understanding of them with the Insights You Need series from Harvard Business Review. Featuring some of HBR's best and most recent thinking, Insights You Need titles are both a primer on today's most pressing issues and an extension of the conversation, with interesting research, interviews, case studies, and practical ideas to help you explore how a particular issue will impact your company and what it will mean for you and your business.
Author: Marco Iansiti
Publisher: Harvard Business Press
ISBN: 1633697630
Category : Business & Economics
Languages : en
Pages : 181
Get Book Here
Book Description
"a provocative new book" — The New York Times AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value. Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions. When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models Explain the opportunities and risks created by digital firms Describe the new challenges and responsibilities for the leaders of both digital and traditional firms Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.
Author: Markus Ehrenmueller-Jensen
Publisher: Apress
ISBN: 9781484262306
Category : Computers
Languages : en
Pages : 344
Get Book Here
Book Description
This book explains how you can enrich the data you have loaded into Power BI Desktop by accessing a suite of Artificial Intelligence (AI) features. These AI features are built into Power BI Desktop and help you to gain new insights from existing data. Some of the features are automated and are available to you at the click of a button or through writing Data Analysis Expressions (DAX). Other features are available through writing code in either the R, Python, or M languages. This book opens up the entire suite of AI features to you with clear examples showing when they are best applied and how to invoke them on your own datasets. No matter if you are a business user, analyst, or data scientist – Power BI has AI capabilities tailored to you. This book helps you learn what types of insights Power BI is capable of delivering automatically. You will learn how to integrate and leverage the use of the R and Python languages for statistics, how to integrate with Cognitive Services and Azure Machine Learning Services when loading data, how to explore your data by asking questions in plain English ... and more! There are AI features for discovering your data, characterizing unexplored datasets, and building what-if scenarios. There’s much to like and learn from this book whether you are a newcomer to Power BI or a seasoned user. Power BI Desktop is a freely available tool for visualization and analysis. This book helps you to get the most from that tool by exploiting some of its latest and most advanced features. What You Will Learn Ask questions in natural language and get answers from your data Let Power BI explain why a certain data point differs from the rest Have Power BI show key influencers over categories of data Access artificial intelligence features available in the Azure cloud Walk the same drill down path in different parts of your hierarchy Load visualizations to add smartness to your reports Simulate changes in data and immediately see the consequences Know your data, even before you build your first report Create new columns by giving examples of the data that you need Transform and visualize your data with the help of R and Python scripts Who This Book Is For For the enthusiastic Power BI user who wants to apply state-of-the-art artificial intelligence (AI) features to gain new insights from existing data. For end-users and IT professionals who are not shy of jumping into a new world of machine learning and are ready to make that step and take a deeper look into their data. For those wanting to step up their game from doing simple reporting and visualizations by making the move into diagnostic and predictive analysis.
Author: Craig W. Stanfill
Publisher: Bad Rooster Press
ISBN: 1638778205
Category : Fiction
Languages : en
Pages : 340
Get Book Here
Book Description
“★★★★★ What intense world building! Wonderful character growth! Crisp story line! Thoughtful science fiction! Imaginative descriptions! I can keep talking in exclamatory phrases but you get my point by now - this is a fantastic book.” – Review by Myra on Reedsy Discovery and Oh Just Books. Are you worried about AIs watching everything you do? You should be. Start with 1984, add in a healthy dose of Brave New World and Fahrenheit 451, stir in a bit of The Matrix and Blade Runner, and you have Terms of Service. It is a thought-provoking exploration of the profound consequences as AI-based surveillance plays an ever-greater role in our lives and we all wonder, where does it end? This book presents one chilling possibility, and it is every bit as relevant to our world today as George Orwell’s masterpiece was in the aftermath of World War II. This is a work of literary science fiction, one which has something important to say. It is surreal in places, heavily laced with satire, mystical realism, and even a bit of absurdism. In terms of subject matter, it lies squarely within the boundaries of the cyberpunk genre: virtual reality and sentient artificial intelligences are omnipresent, and our characters live much of their lives within a VR system that sometimes seems more real than reality itself. The virtual world and the AIs who live within it act as a mirror, reflecting our own existence. It is also a solid work of hard science fiction: everything it portrays is technologically feasible, and much of it is already part of our daily lives. A slow burn with an explosive finish, this is not a book to put down. The start of the book is devoted entirely to world-building and to defining the main character, without which the rest of the story will be impossible to understand. Savor the writing, enjoy the world, and don’t worry: there is plenty of conflict and tension in store. Intrigued? Read on and follow Kim’s amazing journey as she rises from dull complacency to the heights of power and prestige before plunging into the abyss as she struggles with the demons of her past and learns far more than she ever wanted to about what really goes on in the centers of power. You won’t be disappointed!
Author: Adam Bohr
Publisher: Academic Press
ISBN: 0128184396
Category : Computers
Languages : en
Pages : 385
Get Book Here
Book Description
Artificial Intelligence (AI) in Healthcare is more than a comprehensive introduction to artificial intelligence as a tool in the generation and analysis of healthcare data. The book is split into two sections where the first section describes the current healthcare challenges and the rise of AI in this arena. The ten following chapters are written by specialists in each area, covering the whole healthcare ecosystem. First, the AI applications in drug design and drug development are presented followed by its applications in the field of cancer diagnostics, treatment and medical imaging. Subsequently, the application of AI in medical devices and surgery are covered as well as remote patient monitoring. Finally, the book dives into the topics of security, privacy, information sharing, health insurances and legal aspects of AI in healthcare. - Highlights different data techniques in healthcare data analysis, including machine learning and data mining - Illustrates different applications and challenges across the design, implementation and management of intelligent systems and healthcare data networks - Includes applications and case studies across all areas of AI in healthcare data
Author: Yinong Chen
Publisher:
ISBN: 9781524958923
Category :
Languages : en
Pages :
Get Book Here
Book Description
