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Author: Marta Peris-Ortiz
Publisher: Springer
ISBN: 3319064533
Category : Business & Economics
Languages : en
Pages : 197
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Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author: Marta Peris-Ortiz
Publisher: Springer
ISBN: 3319064533
Category : Business & Economics
Languages : en
Pages : 197
Get Book Here
Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author:
Publisher: DIANE Publishing
ISBN: 142896536X
Category :
Languages : en
Pages : 149
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Book Description
Author: Dr. Akash Sharma, Ms. Vriti Gamta, Mr.Gaurav Luthra
Publisher: Notion Press
ISBN:
Category : Medical
Languages : en
Pages : 105
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Book Description
"Risk-Based Quality Management in Healthcare Organization: A Guide based on ISO 13485 and EU MDR" is a comprehensive handbook that offers practical guidance for healthcare professionals to excel in risk-based quality management. It explores the regulatory landscape of the healthcare industry, emphasizing ISO 13485 and EU MDR as the foundation. The book provides a step-by-step approach to implementing effective risk assessment and mitigation strategies, ensuring compliance with international standards. It includes best practices to navigate risk management throughout the medical device lifecycle. The guide also addresses integrating risk management into existing quality management systems, conducting audits, and meeting EU MDR requirements. By mastering the principles in this guide, professionals can enhance patient safety, improve product quality, and achieve regulatory compliance. It is a valuable resource for healthcare professionals involved in device design, manufacturing, testing, and regulatory affairs.
Author: Suresh Patel
Publisher: CRC Press
ISBN: 1498739814
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level,
Author: George M. Hidy
Publisher: Springer Science & Business Media
ISBN: 940070304X
Category : Science
Languages : en
Pages : 573
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Book Description
Recent critiques of air quality management approaches currently employed in developed and many developing countries have suggested that efficiencies could be achieved if air quality management practices shifted from pollutant-by-pollutant approaches to a comprehensive multipollutant approach in which emission reduction decisions are based on relative risk and evaluated on their effectiveness in meeting environmental and health goals. This book assesses our technical readiness to undertake such an approach, and it outlines the technical developments that will be needed to achieve a risk-based approach air quality management that includes means for measuring the effectiveness of management decisions.
Author: P. N. MUKHERJEE
Publisher: PHI Learning Pvt. Ltd.
ISBN: 9788120330566
Category : Business & Economics
Languages : en
Pages : 438
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Book Description
This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
Author: Ronald J. Stupak
Publisher: CRC Press
ISBN: 148227048X
Category : Political Science
Languages : en
Pages : 892
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Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Author: Abdul Razzak Rumane
Publisher: CRC Press
ISBN: 1000346412
Category : Business & Economics
Languages : en
Pages : 557
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Book Description
This book provides the tools and techniques, management principles, procedures, concepts, and methods to ensure the successful completion of an oil and gas project while also ensuring the proper design, procurement, and construction for making the project most qualitative, competitive, and economical for safer operational optimized performance. It discusses quality during design, FEED, detailed engineering, selection of project teams, procurement procedure of EPC contract, managing quality during mobilization, procurement, execution, planning, scheduling, monitoring, control, quality, and testing to achieve the desired results for an oil and gas project. This book provides all the related information to professional practitioners, designers, consultants, contractors, quality managers, project managers, construction managers, and academics/instructors involved in oil and gas projects and related industries. Features Provides information on the various quality tools used to manage construction projects from inception to handover Discusses the life cycle phases, developed on systems engineering approach, and how it is divided into manageable activity/element/components segments to manage and control the project Includes a wide range of tools, techniques, principles, and procedures used to address quality management Covers quality management systems and development of quality management systems manuals Discusses quality and risk management, and health, safety, and environmental management during the design and construction process
Author: Jitendra J. Shah
Publisher: World Bank Publications
ISBN: 9780821340349
Category : Technology & Engineering
Languages : en
Pages : 182
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Book Description
There is ample empirical evidence of a negative relationship between aspects of institutional uncertainty and investment. Most studies, however, do not allow a comparison between different dimensions of such uncertainty because they focus on specific indicators, particular regions or different periods. In order to gain comparable results, this paper tests the most prominent uncertainty measures in investment regressions using the same specifications while holding constant the country sample as well as the time period. We find a number of indicators that are significant and robust to changes in specification. The paper concludes with a comparative evaluation of the quantitative effects of the significant uncertainty indicators on aggregate rates of investment.
Author: Marta Peris-Ortiz
Publisher: Springer
ISBN: 3319172514
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
