A STUDY ON THE WORK RELATED STRESSORS OF EMPLOYEES OF BUSINESS PROCESS OUTSOURCING SERVICES IN TAMIL NADU PDF Download
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Author: Dr.V.Bastin Jerome
Publisher: Lulu.com
ISBN: 1387112775
Category : Education
Languages : en
Pages : 322
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Book Description
Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO is a strategy which promotes in a unique way either by putting-in new technology or applying existing technology to improve a process . IT-enabled outsourcing services use information technology in the processing and delivery of the services. These services are typically delivered through a telecommunications or data network, or other electronic media.
Author: Dr.V.Bastin Jerome
Publisher: Lulu.com
ISBN: 1387112775
Category : Education
Languages : en
Pages : 322
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Book Description
Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO is a strategy which promotes in a unique way either by putting-in new technology or applying existing technology to improve a process . IT-enabled outsourcing services use information technology in the processing and delivery of the services. These services are typically delivered through a telecommunications or data network, or other electronic media.
Author:
Publisher:
ISBN:
Category : Hindi newspapers
Languages : en
Pages : 1074
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Book Description
Author:
Publisher:
ISBN:
Category : India
Languages : en
Pages : 782
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Book Description
Author: Christine A. Sprigg
Publisher:
ISBN: 9780717627745
Category : Call centers
Languages : en
Pages : 81
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Book Description
This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.
Author: Mohan Kancharla
Publisher: Notion Press
ISBN: 1637816383
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Consulting is an Art, not a Science – Design on the other hand is beyond Art; it’s about pragmatic compromise, not perfection. Design Thinking in literal terms means thinking as a designer would. Design Thinking as a method is empirical in the sense that it is both experimental and experiential. However, like all methods, it’s not what it is but what you do with it that counts! Design Thinking is an approach to innovation that is powerful, effective and broadly accessible, which can be integrated into all aspects of products, services, business and society. Design Thinking in Consulting is structured in three parts along the lines of Roger Martin’s ‘Knowledge Funnel’ moving from Mystery to Heuristic to Algorithm. Part I | Consulting Overview of Consulting with a specific focus on Consulting Spectrum and Consulting Cycle for the purpose of this book – The Mystery. Part II | Design Thinking Introduction to Design Thinking, the various schools of thought, approaches, tools and techniques analyzed and articulated as a matrix of Principles vs Practices for the purpose of this book – The Heuristic. Part III | Design Thinking in Consulting In separate chapters for each of the Consulting Phases, the above Design Thinking Principles and Practices are evaluated to be fit for purpose and further extrapolated to relevant segments of the Consulting Spectrum for the purpose of this book – The Algorithm.
Author: Sanchita Saxena
Publisher: Routledge
ISBN: 0429771754
Category : Business & Economics
Languages : en
Pages : 298
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Book Description
This book argues that larger flaws in the global supply chain must first be addressed to change the way business is conducted to prevent factory owners from taking deadly risks to meet clients’ demands in the garment industry in Bangladesh. Using the 2013 Rana Plaza disaster as a departure point, and to prevent such tragedies from occurring in the future, this book presents an interdisciplinary analysis to address the disaster which resulted in a radical change in the functioning of the garment industry. The chapters present innovative ways of thinking about solutions that go beyond third-party monitoring. They open up possibilities for a renewed engagement of international brands and buyers within the garment sector, a focus on direct worker empowerment using technology, the role of community-based movements, developing a model of change through enforceable contracts combined with workers movements, and a more productive and influential role for both factory owners and the government. This book makes key interventions and rethinks the approaches that have been taken until now and proposes suggestions for the way forward. It engages with international brands, the private sector, and civil society to strategize about the future of the industry and for those who depend on it for their livelihood. A much-needed review and evaluation of the many initiatives that have been set up in Bangladesh in the wake of Rana Plaza, this book is a valuable addition to academics in the fields of development studies, gender and women’s studies, human rights, poverty and practice, political science, economics, sociology, anthropology, and South Asian studies.
Author: James E. Driskell
Publisher: Psychology Press
ISBN: 1134771827
Category : Psychology
Languages : en
Pages : 321
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Book Description
The pace of life in our high technology world has quickened. Industries that do not become more efficient, often by requiring a faster production turnaround with less slack, are superseded. Because of this, workers face an environment in which they must perform under more time pressure and under greater task load, in which stress is more prevalent, and in which consequences of poor performance are more critical than ever before. The dominant, if unstated, psychoanalytic paradigm underlying much stress research over the past fifty years has led to an emphasis on coping and defense mechanisms and to a preoccupation with disordered behavior and illness. Accordingly, almost any book with "stress" in the title will invariably devote a considerable amount of pages to topics such as stress-related disorders, clinical interventions, stress and coping, psychopathology, illness, and health issues. This book presents basic and applied research that addresses the effects of acute stress on performance. There are a large number of applied settings that share the commonalities of high demand, high risk performance conditions, including aviation; military operations; nuclear, chemical, and other industrial settings; emergency medicine; mining; firefighting; and police work, as well as everyday settings in which individuals face stressors such as noise, time pressure, and high task load. This book focuses directly on the effects of acute stress-- defined as intense, novel stress of limited duration--on performance. The effects of stress on task performance, decision making, and team interaction are discussed, as well as the interventions used to overcome them.
Author: V Bastin Jerome
Publisher: Educreation Publishing
ISBN:
Category : Self-Help
Languages : en
Pages : 590
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Book Description
The book, "HOW TO FACE UGC – NET/ JRF/ SET EXAMS (GENERAL PAPER I)" plays an important role in the area of professional competitive exams for lectureship. NET is an acronym for National Eligibility Test. National Eligibility Test is conducted by University Grants Commission (UGC) and is a gateway test in our country to start career as Lecturers or Assistant Professors in various Colleges, Universities and other Educational Institutions. Though there are so many books available to the aspirants who are preparing for UGC – NET / JRF/ SET Exams, this book is designed in such a way feed them with more information on each units. After 10 years of training experiences the author has included lot of sources of information to understand each and every unit in paper I in an understandable way. Special Features: Study materials supplied for each unit as per the syllabus, previous year question papers with key answers and apart from this additional questions with answers are supplied to each unit. Covers all syllabus and additional information are added to each units would give you the basic knowledge which may not be available in other books. This book is scientifically prepared for the students to analysis their understanding of units being a researcher, teacher and researcher. This book gives detailed information of each unit by following unit syllabus and more questions with supported answers to clarify themselves in an understandable way. Which is important to discuss the old questions or understand the whole concepts given in the unit?. This book gives detailed information of each unit by following unit syllabus and more questions with supported answers to clarify themselves in a better way. Finally, this book would help the aspirants, teachers’ community and trainers to the maximum information and sources supplied with this.
Author: Mohamed Abdel-Basset
Publisher: Infinite Study
ISBN:
Category :
Languages : en
Pages : 18
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Book Description
Every organization seeks to set strategies for its development and growth and to do this, it must take into account the factors that affect its success or failure.
Author: James Brian Quinn
Publisher: Simon and Schuster
ISBN: 1439105707
Category : Business & Economics
Languages : en
Pages : 519
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Book Description
In this penetrating study of how knowledge-based services and technology are revolutionizing the economy and every corporate strategy, James Brian Quinn argues that the successful companies of the 90's -- whether in manufacturing or services -- will derive their competitive edge not from ephemerally superior products but from a deep understanding of a few highly developed knowledge and service based "core competencies." Rarely will owning the largest raw materials resource, manufacturing plants, equipment bases, or integrated facilities provide a maintainable competitive edge for major companies. Such physical properties are too easily cloned or bypassed. From now on, Quinn documents, intelligent enterprises will derive sustainable advantage from knowledge and service based activities that leverage intellectual assets. They will increase value through technological sophistication, better knowledge bases, more creative customer responsiveness, and the unsurpassed management of human and intellectual capital that competitors cannot reproduce. Quinn analyzes the technological and economic forces that make such strategies essential. He shows in detail how to create and leverage knowledge and service based core competencies for maximum focus and effectiveness. Managers, Quinn asserts, must define each value-creating activity as a knowledge based service and determine whether or not they can perform that service -- be it research, design, inventory control, accounting, distribution, or advertising -- better than anyone else in the world. Using examples from companies such as Merck, Honda, Apple, Boeing, and Wal-Mart, Quinn describes how forward-looking companies can best perform needed analyses and implement strategies around selected core competencies. By eliminating or "outsourcing" less important functions to superior outside vendors, firms become more responsive, decentralized, and lean. They become the "intelligent enterprises" of the 1990s, leveraging human and capital resources much more than other firms. They may also take on radically new organizational forms, become "starburst," "inverted," "infinitely flat," or "spiders' web" configurations. By designing and benchmarking their knowledge and service based activities to be "best in world," managers can obliterate overhead costs, smash bureaucracies, motivate personnel, and create greater value for customers and shareholders alike.
