Author:
Publisher:
ISBN: 9780990372820
Category :
Languages : en
Pages :

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Author: Liz Osborne
Publisher: Jones & Bartlett Learning
ISBN: 9780763726225
Category : Health facilities
Languages : en
Pages : 252

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Book Description
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.

Author: Craig Liebenson
Publisher: Lippincott Williams & Wilkins
ISBN: 149633941X
Category : Medical
Languages : en
Pages : 2860

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Book Description
The gold standard resource in the field, Rehabilitation of the Spine: A Patient-Centered Approach provides a practical overview of all aspects of spinal rehabilitation. The 3rd Edition has been completely revised, with new information to bring you up to date. Comprehensive and easy to read, this reference is invaluable for chiropractors and physical therapists, as well as spine surgeons, physician assistants, and nurse practitioners involved in the care of patients with spine problems.

Author: Addie M. Abushousheh
Publisher: John Wiley & Sons
ISBN: 1119612012
Category : Medical
Languages : en
Pages : 597

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Book Description
While the benefits of Person-Centered Care (PCC) to both caregivers and care-receivers are significant, development and implementation can be undermined by unsupportive or absent documentation. A timely response to emerging needs in long-term care, this innovative and practical toolkit provides expert guidance as well as specific policy and workforce documents that assist healthcare professionals to advance and sustain a PCC philosophy in their care community. Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings delivers an overview of PCC, educates organizational stakeholders on core concepts, presents policies and procedures in the advancement of PCC, and describes the essential function of job descriptions as related to recruitment, new team member selection, orientation, supervision and performance management. Delivers step-by-step guidance for developing, implementing, and managing PCC policies in long-term care communities Provides ready-to-use, adaptable documents to establish an organizational foundation for PCC Offers practical suggestions, real-life examples, and field-tested directives for PCC Prevents imprecise, outdated and conflicting policies and procedures that can lead to penalties or loss of certification Includes a complete collection of PCC policies and job descriptions accessed in the appendix and online Written by leading experts in the field, Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings is an invaluable resource for any long-term care provider seeking to reach their goals of implementing and sustaining person-centered care.

Author: Diane M. Klieger
Publisher: Elsevier Health Sciences
ISBN: 0323277187
Category : Medical
Languages : en
Pages : 1281

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Book Description
Saunders Essentials of Medical Assisting, 2nd Edition, is designed to give you just the right amount of the essential information you need to prepare for your career as a medical assistant. It covers all of the need-to-know information in an organized, approachable format. The condensed information is perfect for shorter programs of study and as a review tool for certification or re-certification for practicing medical assistants. Full-color and visually oriented, this text presents information in manageable segments that give you all the relevant facts, without being overwhelming. With the most up-to-date information on basic body systems; foundational concepts such as medical terminology, nutrition, and full coverage of office concepts and procedures, you'll have everything you need to know to begin your Medical Assisting career with confidence. - Full-color design is visually stimulating and great for visual learners. - Helpful studying features guide students through the material, such as: Learning Objectives for every chapter, Key Information summarized in tables throughout the text, and emphasized Key Words! - Practical Applications case studies at the beginning of each chapter quickly introduce students to real-life Medical Assisting. - Word Parts and Abbreviations at the end of the Anatomy and Physiology sections reinforce learned medical terminology. - Illustrated step-by-step Procedures, with charting examples and rationales, show how to perform and document administrative and clinical procedures. - UPDATED information on Medical Office Technology prepares students for jobs in today's modern, and often hectic, medical offices. - NEW Disaster Preparedness content demonstrates how medical offices can work closely with community and health departments during an emergency. - Newly organized information emphasizes foundational areas of knowledge, with new chapters on Nutrition, Phlebotomy (Venipuncture), and Blood, Lymphatic, and Immune Systems.

Author: Sorush Batmangelich, EdD, MHPE
Publisher: Demos Medical Publishing
ISBN: 1617051330
Category : Medical
Languages : en
Pages : 409

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Book Description
Built around the six core competencies for physicians practicing rehabilitation medicine as required by the ACGME, Physical Medicine and Rehabilitation Patient-Centered Care: Mastering the Competencies is a unique, self-directed text for residents. Covering all aspects of patient-centered care in the practice of physical medicine and rehabilitation, the book provides a competency-based approach to topics and conditions commonly encountered in this specialty. Thoughtfully organized chapters offer easy-to-access clinical content for all major practice areas, and the bookís competency-based goals and objectives also serve as a clear platform for educating physiatrists in training during their clinical rotations. The first part of the book presents the foundations of the core competencies (medical knowledge, professionalism, patient care, practice-based learning and improvement, system-based practice, and interpersonal and communication skills) with basic principles for application, and also includes chapters on implementing educational milestones, core professional education principles, and building leadership skills. In the second part, experts in the field apply these core competencies to the management of common conditions including stroke, spinal cord and brain injury, amputation and prosthetics, musculoskeletal disorders, multiple sclerosis, and much more. Each of these chapters identifies goals and objectives for each competency and concludes with a representative case study and self-assessment questions with answers and explanations. The book also provides references to key articles and links to internet-based educational materials. Practical tips, how-to and where-to guides, key points, tables, and charts also help to maintain current knowledge and competency in the many areas that comprise the field of PM&R. The book will be a valuable asset to physiatrists in training, program directors, and teaching faculty in rehabilitation medicine training programs, and for continuing professional development. Key Features: Addresses core competencies for rehabilitation medicine physicians as required by the ACGME Covers all major physiatric practice areas with facts, concepts, goals, and objectives following the competency model Grounded in a holistic, patient-centered approach Presents sample case studies with discussion points and self-assessment questions with answer key and explanations for each area to track progress and build clinical acumen

Author: Planetree Foundation
Publisher: John Wiley & Sons
ISBN: 1118450086
Category : Medical
Languages : en
Pages : 166

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Book Description
"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care

Author: June Eastmond
Publisher: McGraw-Hill Science/Engineering/Math
ISBN: 9780028024240
Category : Medical
Languages : en
Pages : 708

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Book Description
Vignettes that put students in real-life situations are among the ways that Glencoe Nursing Assistant Fundamentals takes stu-dents beyond the confines of textbook learning to prepare them for the rigors and rewards of careers as nursing assistants. Com-bining technical instruction and concepts in patient-centered care, this new text focuses on both the technical skills and the human relations skills required of a nursing assistant.

Author: Roy Moodley
Publisher: Routledge
ISBN: 113526273X
Category : Psychology
Languages : en
Pages : 465

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Book Description
Many factors in the world today, such as globalization and a rise in immigration, are increasing the need for mental health practitioners to acquire the ability to interact effectively with people of different cultures. This text will be the most comprehensive volume to address this need to date, exploring the history, philosophy, processes, and trends in counseling and psychotherapy in countries from all regions of the globe. Organized by continent and country, each chapter is written by esteemed scholars drawing on intimate knowledge of their homelands. They explore such topics as their countries’ demographics, counselor education programs, current counseling theories and trends, and significant traditional and indigenous treatment and healing methods. This consistent structure facilitates quick and easy comparisons and contrasts across cultures, offering an enhanced understanding of diversity and multicultural competencies. Overall, this text is an invaluable resource for practitioners, researchers, students, and faculty, showing them how to look beyond their own borders and cultures to enhance their counseling practices.

Author: Terry Mahan Buttaro
Publisher: Elsevier Health Sciences
ISBN: 0323937004
Category : Medical
Languages : en
Pages : 1618

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Book Description
**Selected for Doody's Core Titles® 2024 in Advanced Practice**There's no better preparation for Nurse Practitioners and other adult primary care practitioners! Buttaro's Primary Care: Interprofessional Collaborative Practice, 7th Edition provides the concise yet thorough information that you need in today's fast-paced, interprofessional, collaborative environment. With authorship reflecting both academic and clinical expertise, this comprehensive, evidence-based primary care text/reference shows you how to deliver effective, truly interdisciplinary health care. It covers every major adult disorder seen in the outpatient office setting and features a unique interprofessional collaborative approach with referral and "Red Flag" highlights and more. New to this edition are chapters on health equity, public health preparedness, endocannabinoids, and self-care. - Comprehensive, evidence-based, accurate, and current content provides a complete foundation in the primary care of adults for NP students, including students in Doctor of Nursing Practice (DNP) programs, and reflects the latest research and national and international guidelines. - UNIQUE! Interprofessional collaborative approach equips you for interprofessional collaborative practice in the contemporary healthcare environment. - Consistent chapter format and features reflect the systematic approach used in adult primary care practice to promote improved clinical judgment skills, facilitate learning, and foster quick clinical reference. - UNIQUE! Referral/Consultation highlights indicate when the NP should collaborate with, or refer to, other providers. - UNIQUE! Emergency Referral highlights indicate when the NP should refer the patient for urgent/emergent care. - UNIQUE! Red Flag highlights indicate issues not to be missed. - UNIQUE! Initial Diagnostics boxes provide quick reference to key decision-making content.