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Author: Commonwealth Services Delivery Agency (Australia)
Publisher:
ISBN:
Category : Pensions
Languages : en
Pages : 78
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Book Description
Author: Commonwealth Services Delivery Agency (Australia)
Publisher:
ISBN:
Category : Pensions
Languages : en
Pages : 78
Get Book Here
Book Description
Author: Australia. Department of Social Security
Publisher:
ISBN:
Category : Pensions
Languages : en
Pages : 48
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Book Description
Author: Commonwealth Services Delivery Agency (Australia)
Publisher:
ISBN:
Category : Collective labor agreements
Languages : en
Pages : 43
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Author: James Alexander Kemp
Publisher:
ISBN:
Category : Public welfare administration
Languages : en
Pages : 224
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Book Description
Author: Mohan Kaul
Publisher: Commonwealth Secretariat
ISBN: 9780850925647
Category : Business & Economics
Languages : en
Pages : 88
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Book Description
Economic realities have led governments to review their programmes. This work shows that any new approach must take into account a whole variety of factors. It sets out practices for better service provision which have emerged across the Commonwealth, emphasizing the choice available
Author: John Halligan
Publisher: ANU E Press
ISBN: 1921536438
Category : Political Science
Languages : en
Pages : 234
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Book Description
Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Author:
Publisher:
ISBN:
Category : Social security
Languages : en
Pages : 186
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Author: Elizabeth Buie
Publisher: Elsevier
ISBN: 0123910633
Category : Business & Economics
Languages : en
Pages : 447
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Book Description
As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects
Author: Australia. Department of Social Security
Publisher:
ISBN:
Category : Social security
Languages : en
Pages : 448
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