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Author: Jeroen Gulickx
Publisher: AuthorHouse
ISBN: 1524611840
Category : Travel
Languages : en
Pages : 207
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Book Description
The book is about creating opportunity by setting a strategy that challenges current hotel operations by systematically going through departments and outlets, using real examples, data from a variety of industries, and input from remarkable colleagues and partners from in and outside the hospitality industry.
Author: Jeroen Gulickx
Publisher: AuthorHouse
ISBN: 1524611840
Category : Travel
Languages : en
Pages : 207
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Book Description
The book is about creating opportunity by setting a strategy that challenges current hotel operations by systematically going through departments and outlets, using real examples, data from a variety of industries, and input from remarkable colleagues and partners from in and outside the hospitality industry.
Author: Larry Mogelonsky
Publisher: Author House
ISBN: 1491815000
Category : Business & Economics
Languages : en
Pages : 507
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Book Description
This guide to marketing and management for hoteliers covers both traditional and contemporary facets of hotel operations and highlights modern success stories and potential pitfalls.--From dust jacket.
Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250
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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Author: Gabor Forgacs
Publisher: FriesenPress
ISBN: 1039141137
Category : Biography & Autobiography
Languages : en
Pages : 182
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Book Description
If you ever stayed or worked at a hotel, this book will take you to familiar places. The journey of an international hotelier is told through several stories, offering a peek behind the scenes. It also paints a picture of life in socialist Hungary in the decades before the collapse of the East-European communist regimes. How did the Archbishop of Canterbury get into the back seat of a beat-up old Lada for a ride on narrow country roads to visit the Abbey of Tihany, Hungary? What was a most genuine solution improvised by the night manager, when the highest ranked executives of the largest Canadian bank held a private year-end party at a suite of a Toronto hotel and ran out of beer past the last call? How did a return guest get walked on an oversold night to another hotel after the hotel ran out of rooms? How was sleeping on a couch sold for a night in the elevator lobby of a hotel? What happened when a special cake of a corporate convention was dropped and ruined by accident in the middle of the night? These stories and others take readers on a trip across continents and into the life of a professional hotelier who spent decades in hotel operations. The author also describes life in the seventies and eighties in Budapest, Hungary. Entertaining insights by a good storyteller offer a real treat for the reader.
Author: Peter Venison
Publisher:
ISBN: 9780595367269
Category : Hotel management
Languages : en
Pages : 0
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Book Description
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
Author: Larry Mogelonsky
Publisher: AuthorHouse
ISBN: 1477240128
Category : Business & Economics
Languages : en
Pages : 399
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Book Description
Are You an Ostrich or a Llama? Written by one of the world's most published authors in the field of hospitality, this book represents a radical departure from traditional texts in the industry. Targeted at hotel management, this book is intended to serve as a platform for discussion on current issues relating to the performance of hotels and resorts. Through a combination of real life examples and an examination of current challenges facing the hotel industry, the book comprises approximately one hundred individual segments each dedicated to a single thought or concept. These stand alone articles are then combined into ten chapters, each dedicated to a specific topic. The book has been written so that hoteliers of any level, from apprentice to seasoned general manager will be able to gain value from the contents. While the bulk of articles deal with marketing aspects, many of the items relate to core operational issues. A theme common throughout is to recognize the importance of guest service as it relates to the industry. For those who are not involved in the hotel industry, but have careers that involve customer service, s the practical hints provided throughout the text, serve as excellent training pointers. So, why the title? Ostriches are classically known as avoiding conflict by putting their head in the sand. While probably not true, the stigma remains, and those who are considered an ostrich, are living in the past. Llamas, on the other hand, are considered utilitarian, hardworking and reliable. This is what you want to strive for. By reading this book, and digesting the contents, the hope is to move from ostrich to llama.
Author: W.E.B. Griffin
Publisher: G.P. Putnam's Sons
ISBN: 0515154539
Category : Fiction
Languages : en
Pages : 466
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Book Description
"The Presidential Agent adventures return in the most harrowing novel yet in the #1 New York Times-bestselling series. Mexican drug cartels are shooting up the streets of Laredo and El Paso. Somali pirates are holding three U.S. tankers for ransom. The President is fed up and has what he thinks is a pretty bright idea-to get hold of Colonel Charley Castillo and his merry band and put them on the case. Unfortunately, that will be difficult. Everybody knows that the President hates Castillo's guts, has just had him forcibly retired from the military, and now Castillo's men are scattered far and wide, many of them in hiding. There are also whispers that the President himself is unstable-the word "nutcake" has been mentioned. How will it all play out? No one knows for sure, but for Castillo and company, only one thing is definite: It will be hazardous duty"--Provided by publisher.
Author: Larry Mogelonsky
Publisher: AuthorHouse
ISBN: 154625711X
Category : Business & Economics
Languages : en
Pages : 489
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Book Description
The Hotel Mogel is the fifth anthology book in Larry Mogelonskys series following The Llama is Inn (2016), Hotel Llama (2015), Llamas Rule (2013) and Are You an Ostrich or a Llama? (2012). Together, they give a detailed picture of the present hotel business landscape, outlining how to best navigate new technological issues shaping our industry in addition to the need for a perpetual commitment to exceptional service. All five books draw from Larrys and also now Adams extensive experience in the field as well as the prudence of other senior managers and corporate executives active in the hospitality industry. Offering creative and effective solutions to todays problems, this collection will give you the tools you need to thrive in the modern hotel world.
Author: Patrick L Griffin OAM
Publisher: Patrick Griffin OAM
ISBN: 0645055948
Category : Biography & Autobiography
Languages : en
Pages : 1173
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Book Description
A funny, moving and heartfelt memoir of social upheaval from postwar Britain to the digital age. Patrick Langley Griffin OAM grew up in the post war years of a gloomy Britain in the 40s and 50s and his career spanned fifty years as a hotelier in Grand hotels across the UK, Europe and Australia. His memoir is filled with characters famous, infamous and hitherto unknown. From his first star encounter with Charlie Chaplin, the memoir is filled with tales of film stars, rock legends, celebrities, Heads of State and politicians, as well as the British Royal Family. No less enjoyable are the tales of ordinary folk, just as full of laughs, tears and crazy behaviour. The memoir is full of humour, candour and genuine empathy for the common humanity that binds us all. Born in Rugby, England in 1946, his early youth was spent in Swanage, Dorset, where the family had moved to escape the German bombing while their father served in the RAF. Although not academically inclined, his charm, wit and unfailing ability to make lemonade when he was given lemons ensure his childhood and public school years are filled with adventures and hilarious mishaps. His career started in 1963 as a trainee manager at The Grand Hotel in Eastbourne, a very traditional Victorian-era five-star hotel, where he found his passion for hospitality. Half a century of social and political change comes to life, from post-war austerity and bureaucracy through the Swinging 60s and the ‘Summer of Love’ in Amsterdam, to England’s industrial upheaval and ‘Winter of Discontent’ of the 70s. He moved to Australia at the dawn of a new century to open two new upscale hotels, and survived and thrived in the global financial crisis that shook the world.
Author: K.B. Kachru
Publisher: Allied Publishers
ISBN: 9390951585
Category : Biography & Autobiography
Languages : en
Pages : 176
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Book Description
What does it take to succeed in the hospitality industry, where the pressures are immense but the premiums can exceed the imagination? Industry stalwart K.B. Kachru describes hospitality in its highest sense as a skillful navigation of boundaries between the self and others, as a kind of reflexive service fuelled by empathetic vision and yielding the greatest tangible and intangible rewards. In Humility and Agility: The Life of a Hotelier, Kachru celebrates a five-decade-long, eventful and star-studded career in the hospitality industry, often reminiscing on enriching interactions with the world’s top dignitaries, including prime ministers, presidents and royalty. Even as he charts his inspiring rise to the top of the barrel, Kachru candidly illustrates his humble beginnings and most challenging stumbles introducing key leadership lessons borne of his unique experiences and sensitive insight. By offering readers a wholesome yet thrilling glimpse into the man and the machine, Kachru’s memoir holds the power of a memorable and delightful wisdom, certain to resonate with hospitality professionals and youth driven to achieve success in their fields.
