Author: Will Bowen
Publisher: Random House
ISBN: 0753520028
Category : Self-Help
Languages : en
Pages : 194
Book Description
21 days is the amount of time it takes to make a repeated action into a habit. In 21 days, you can change your life completely. You need two things: a purple bracelet, and this book. You wouldn't believe how much we complain about things - every day we bitch, vent, moan, shout and generally focus on the negative. But wouldn't it be amazing if we could focus on the positive, happy things in life instead? Will Bowen explains the simple, innovative philosophy of staying 'complaint-free' and demonstrates how, with time and determination, you can achieve a positive attitude that will improve your life permanently.
A Complaint Free World
Author: Will Bowen
Publisher: Random House
ISBN: 0753520028
Category : Self-Help
Languages : en
Pages : 194
Book Description
21 days is the amount of time it takes to make a repeated action into a habit. In 21 days, you can change your life completely. You need two things: a purple bracelet, and this book. You wouldn't believe how much we complain about things - every day we bitch, vent, moan, shout and generally focus on the negative. But wouldn't it be amazing if we could focus on the positive, happy things in life instead? Will Bowen explains the simple, innovative philosophy of staying 'complaint-free' and demonstrates how, with time and determination, you can achieve a positive attitude that will improve your life permanently.
Publisher: Random House
ISBN: 0753520028
Category : Self-Help
Languages : en
Pages : 194
Book Description
21 days is the amount of time it takes to make a repeated action into a habit. In 21 days, you can change your life completely. You need two things: a purple bracelet, and this book. You wouldn't believe how much we complain about things - every day we bitch, vent, moan, shout and generally focus on the negative. But wouldn't it be amazing if we could focus on the positive, happy things in life instead? Will Bowen explains the simple, innovative philosophy of staying 'complaint-free' and demonstrates how, with time and determination, you can achieve a positive attitude that will improve your life permanently.
To You; Love, God
Author: Will Bowen
Publisher: Convergent Books
ISBN: 1601426895
Category : Religion
Languages : en
Pages : 402
Book Description
Embrace God's Love Every Day What if God sent you a personal, daily message to remind you that he is present, that he loves you, and that things are going to work out? Will Bowen's To You, Love God is a collection of life-changing messages straight from the source. Simple yet deeply moving, this 365-day devotional speaks to you directly with the wisdom, love, and compassion of God. Will Bowen is an ordained minister, sought after motivational speaker, and author of the international bestseller, A Complaint Free World, among other books. He lives with his family near Kansas City, Missouri. Begin each day with a deep awareness of God's presence: Come with me. I am walking just ahead of you-always in sight, never more than a pace or two ahead. Here I am. Take my hand. I have amazing things to show you. Love, God Reader testimonials: What a gift-sort of a "spiritual vitamin" to start each and every morning. Some of the messages are so profound that they have found their way laminated and into my wallet or on my desk where I can see them every day. -M. Manard, Gladstone, MO I really feel like I am talking to God when I read them every morning. You have so helped me. -M. Clesi, Boca Raton, FL The devotions lift me up beyond the daily dramas, always pointing up towards the Light and Truth that never changes. -S. Farrow, Vancouver Island, BC On many occasions the messages are exactly what I need that day. Recently I have been sharing them with my teenage daughter and she loves them! -S. Garland, Kansas City, MO I can't tell you how much "To You, Love God" has meant to me. I read your inspired messages every morning, and what a beautiful way to begin the day. They give comfort, peace, and insight into experiencing the life God wants us all to experience. -J. Westhoff, Green Valley, AZ These messages are the backbone of keeping my attitude positive, and helping me learn to accept others and myself as beings created by God. -P. Loffstrom, Zinga, Tanzania The messages of "To You, Love God" have inspired and sustained me through some of the most difficult times of my life including a divorce and the recent sudden loss of my daughter.-C. Pizzi, Calabash, NC "To You, Love God" inspires me, makes me think, and most importantly, helps me appreciate all the blessings that come my way. -D. Kelley, Clifton Park, NY I read these daily letters from God after I pray and meditate. They seem to be written directly to me each day. -E. Ruppert, Delray Beach, FL I count on starting my day with the wisdom of "To You, Love God." - S. Prince, Long Beach, CA I look at life differently than I did before. Gone is the "poor me" attitude. - K. Hill Morristown, TN They are always inspirational and often "spot on" as to what happens to be going on with me in my life. Very uncanny! -T. Penkala, San Diego, CA
Publisher: Convergent Books
ISBN: 1601426895
Category : Religion
Languages : en
Pages : 402
Book Description
Embrace God's Love Every Day What if God sent you a personal, daily message to remind you that he is present, that he loves you, and that things are going to work out? Will Bowen's To You, Love God is a collection of life-changing messages straight from the source. Simple yet deeply moving, this 365-day devotional speaks to you directly with the wisdom, love, and compassion of God. Will Bowen is an ordained minister, sought after motivational speaker, and author of the international bestseller, A Complaint Free World, among other books. He lives with his family near Kansas City, Missouri. Begin each day with a deep awareness of God's presence: Come with me. I am walking just ahead of you-always in sight, never more than a pace or two ahead. Here I am. Take my hand. I have amazing things to show you. Love, God Reader testimonials: What a gift-sort of a "spiritual vitamin" to start each and every morning. Some of the messages are so profound that they have found their way laminated and into my wallet or on my desk where I can see them every day. -M. Manard, Gladstone, MO I really feel like I am talking to God when I read them every morning. You have so helped me. -M. Clesi, Boca Raton, FL The devotions lift me up beyond the daily dramas, always pointing up towards the Light and Truth that never changes. -S. Farrow, Vancouver Island, BC On many occasions the messages are exactly what I need that day. Recently I have been sharing them with my teenage daughter and she loves them! -S. Garland, Kansas City, MO I can't tell you how much "To You, Love God" has meant to me. I read your inspired messages every morning, and what a beautiful way to begin the day. They give comfort, peace, and insight into experiencing the life God wants us all to experience. -J. Westhoff, Green Valley, AZ These messages are the backbone of keeping my attitude positive, and helping me learn to accept others and myself as beings created by God. -P. Loffstrom, Zinga, Tanzania The messages of "To You, Love God" have inspired and sustained me through some of the most difficult times of my life including a divorce and the recent sudden loss of my daughter.-C. Pizzi, Calabash, NC "To You, Love God" inspires me, makes me think, and most importantly, helps me appreciate all the blessings that come my way. -D. Kelley, Clifton Park, NY I read these daily letters from God after I pray and meditate. They seem to be written directly to me each day. -E. Ruppert, Delray Beach, FL I count on starting my day with the wisdom of "To You, Love God." - S. Prince, Long Beach, CA I look at life differently than I did before. Gone is the "poor me" attitude. - K. Hill Morristown, TN They are always inspirational and often "spot on" as to what happens to be going on with me in my life. Very uncanny! -T. Penkala, San Diego, CA
Complaint Free Relationships
Author: Will Bowen
Publisher: Doubleday Religion
ISBN: 9780385529754
Category : Interpersonal relations
Languages : en
Pages : 0
Book Description
A revolutionary approach to improving every relationship in your life, Complaint Free Relationships picks up where the internationally successfulA Complaint Free Worldleft off, with all-new methods to help you overcome toxic habits and build strong, successful connections with others. The original Complaint-Free movement has exploded into an international phenomenon, with 5.5 million people in more than 80 countries taking the pledge to create a complaint-free life, as well as national media attention. As this movement expands, it is clear that the real focus of achieving true complaint-free living lies in our relationships. People complain to bond with others. It's easy to feel connected by common annoyances. But most complaining is about people, and this leads to negative and unhealthy foundations for our relationships with others--from family, lovers and friends to our more casual connections with people in our daily lives. Complaint-Free Relationships provides insight and helpful tools to see, understand, and engage in our relationships through the lens of complaint-free living. It incorporates new studies about complaining, inspiring and illuminating stories from Will Bowen's experience both as a minister and founder of the Complaint Free movement, and practical exercises at the end of each chapter. By providing the tools you need to escape the trap complaining creates--feeling unfulfilled and inadequate--Complaint-Free Relationships offers new clarity and encourages you to create happy, stimulating and mutually satisfying relationships.
Publisher: Doubleday Religion
ISBN: 9780385529754
Category : Interpersonal relations
Languages : en
Pages : 0
Book Description
A revolutionary approach to improving every relationship in your life, Complaint Free Relationships picks up where the internationally successfulA Complaint Free Worldleft off, with all-new methods to help you overcome toxic habits and build strong, successful connections with others. The original Complaint-Free movement has exploded into an international phenomenon, with 5.5 million people in more than 80 countries taking the pledge to create a complaint-free life, as well as national media attention. As this movement expands, it is clear that the real focus of achieving true complaint-free living lies in our relationships. People complain to bond with others. It's easy to feel connected by common annoyances. But most complaining is about people, and this leads to negative and unhealthy foundations for our relationships with others--from family, lovers and friends to our more casual connections with people in our daily lives. Complaint-Free Relationships provides insight and helpful tools to see, understand, and engage in our relationships through the lens of complaint-free living. It incorporates new studies about complaining, inspiring and illuminating stories from Will Bowen's experience both as a minister and founder of the Complaint Free movement, and practical exercises at the end of each chapter. By providing the tools you need to escape the trap complaining creates--feeling unfulfilled and inadequate--Complaint-Free Relationships offers new clarity and encourages you to create happy, stimulating and mutually satisfying relationships.
Principal Matters
Author: William D. Parker
Publisher: Createspace Independent Publishing Platform
ISBN: 9781502407948
Category :
Languages : en
Pages : 210
Book Description
Leadership is not easy. It requires motivation, action, and courage. Principal Matters is a great resource for motivation and practical strategies for principals or school leaders who want to invest in self-growth that leads to flourishing service, instead of burnout. William D. Parker offers insights from over twenty years of experience as an educator, and over ten years as a school administrator. You are invited to this one-on-one conversation to learn how to better understand your purpose, lead others, influence change, and successfully manage the challenges of school leadership. Whether you are an aspiring principal or leading your own building or district, you will find Principal Matters both inspiring and instructive. One reader called it, "Chicken Soup for the Principal's Soul!" Read ahead for insight into how to lead with courage, action, motivation, and teamwork! Here's some feedback from some others who recommend the book: "Will is a great storyteller, and his use of these connections makes this book easy to read but also memorable. His focus on 'purpose'-going beyond what you do in school-is something that all leaders should really consider if they are going to make a difference in both their professional and personal lives." -George Couros, Principal, founder of ConnectedPrincipals.com, and an Innovative Teaching, Learning and Leadership consultant "Will generously shares experiences from his personal and professional life to remind principals of the big picture as well as the small details that are essential to the success of our school communities...Being a school leader can be lonely work, as the role of principal is only truly understood by those who have served in the position. Mr. Parker has utilized his time occupying the principal's office to develop practical yet inspiring tips for administrators. I'm excited to politely steal many of his great ideas with my own students and staff this school year!" -Rachel Skerritt, Principal of Eastern Senior High School, a D.C. Public School. 2013 Principal Ambassador Fellow for the U.S. Department of Education "Will writes with passion, conviction and insight. This book will equip you with the tools you'll need to face the frustrations you're sure to encounter as an educator, while enabling to you find renewed purpose and meaning as you influence your students to be the best they can be." -Daniel Wong, author of The Happy Student "This book explains the why of school leadership, not just the how. If you want to understand the right motives for school leadership and the steps to being a successful principal, you should read, Principal Matters by William D. Parker." -Jon Gordon, author of The Energy Bus and Soup This book captures the essence of effective teamwork and leadership. A great read for school administrators!"-Annette Breaux, educator, co-author with Todd Whitaker of The Ten Minute Inservice
Publisher: Createspace Independent Publishing Platform
ISBN: 9781502407948
Category :
Languages : en
Pages : 210
Book Description
Leadership is not easy. It requires motivation, action, and courage. Principal Matters is a great resource for motivation and practical strategies for principals or school leaders who want to invest in self-growth that leads to flourishing service, instead of burnout. William D. Parker offers insights from over twenty years of experience as an educator, and over ten years as a school administrator. You are invited to this one-on-one conversation to learn how to better understand your purpose, lead others, influence change, and successfully manage the challenges of school leadership. Whether you are an aspiring principal or leading your own building or district, you will find Principal Matters both inspiring and instructive. One reader called it, "Chicken Soup for the Principal's Soul!" Read ahead for insight into how to lead with courage, action, motivation, and teamwork! Here's some feedback from some others who recommend the book: "Will is a great storyteller, and his use of these connections makes this book easy to read but also memorable. His focus on 'purpose'-going beyond what you do in school-is something that all leaders should really consider if they are going to make a difference in both their professional and personal lives." -George Couros, Principal, founder of ConnectedPrincipals.com, and an Innovative Teaching, Learning and Leadership consultant "Will generously shares experiences from his personal and professional life to remind principals of the big picture as well as the small details that are essential to the success of our school communities...Being a school leader can be lonely work, as the role of principal is only truly understood by those who have served in the position. Mr. Parker has utilized his time occupying the principal's office to develop practical yet inspiring tips for administrators. I'm excited to politely steal many of his great ideas with my own students and staff this school year!" -Rachel Skerritt, Principal of Eastern Senior High School, a D.C. Public School. 2013 Principal Ambassador Fellow for the U.S. Department of Education "Will writes with passion, conviction and insight. This book will equip you with the tools you'll need to face the frustrations you're sure to encounter as an educator, while enabling to you find renewed purpose and meaning as you influence your students to be the best they can be." -Daniel Wong, author of The Happy Student "This book explains the why of school leadership, not just the how. If you want to understand the right motives for school leadership and the steps to being a successful principal, you should read, Principal Matters by William D. Parker." -Jon Gordon, author of The Energy Bus and Soup This book captures the essence of effective teamwork and leadership. A great read for school administrators!"-Annette Breaux, educator, co-author with Todd Whitaker of The Ten Minute Inservice
Complaint!
Author: Sara Ahmed
Publisher: Duke University Press
ISBN: 1478022337
Category : Social Science
Languages : en
Pages : 231
Book Description
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Publisher: Duke University Press
ISBN: 1478022337
Category : Social Science
Languages : en
Pages : 231
Book Description
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Portnoy's Complaint
Author: Philip Roth
Publisher: Vintage
ISBN: 0679756450
Category : Fiction
Languages : en
Pages : 289
Book Description
The groundbreaking novel from the Pulitzer Prize–winning author of American Pastoral that originally propelled its author to literary stardom: told in a continuous monologue from patient to psychoanalyst, this masterpiece draws us into the turbulent mind of one lust-ridden young Jewish bachelor named Alexander Portnoy. One of The Atlantic’s Great American Novels of the Past 100 Years “Deliciously funny . . . absurd and exuberant, wild and uproarious . . . a brilliantly vivid reading experience”—The New York Times Book Review “Touching as well as hilariously lewd . . . Roth is vibrantly talented”—New York Review of Books Portnoy's Complaint n. [after Alexander Portnoy (1933- )] A disorder in which strongly-felt ethical and altruistic impulses are perpetually warring with extreme sexual longings, often of a perverse nature. Spielvogel says: 'Acts of exhibitionism, voyeurism, fetishism, auto-eroticism and oral coitus are plentiful; as a consequence of the patient's "morality," however, neither fantasy nor act issues in genuine sexual gratification, but rather in overriding feelings of shame and the dread of retribution, particularly in the form of castration.' (Spielvogel, O. "The Puzzled Penis," Internationale Zeitschrift für Psychoanalyse, Vol. XXIV, p. 909.) It is believed by Spielvogel that many of the symptoms can be traced to the bonds obtaining in the mother-child relationship.
Publisher: Vintage
ISBN: 0679756450
Category : Fiction
Languages : en
Pages : 289
Book Description
The groundbreaking novel from the Pulitzer Prize–winning author of American Pastoral that originally propelled its author to literary stardom: told in a continuous monologue from patient to psychoanalyst, this masterpiece draws us into the turbulent mind of one lust-ridden young Jewish bachelor named Alexander Portnoy. One of The Atlantic’s Great American Novels of the Past 100 Years “Deliciously funny . . . absurd and exuberant, wild and uproarious . . . a brilliantly vivid reading experience”—The New York Times Book Review “Touching as well as hilariously lewd . . . Roth is vibrantly talented”—New York Review of Books Portnoy's Complaint n. [after Alexander Portnoy (1933- )] A disorder in which strongly-felt ethical and altruistic impulses are perpetually warring with extreme sexual longings, often of a perverse nature. Spielvogel says: 'Acts of exhibitionism, voyeurism, fetishism, auto-eroticism and oral coitus are plentiful; as a consequence of the patient's "morality," however, neither fantasy nor act issues in genuine sexual gratification, but rather in overriding feelings of shame and the dread of retribution, particularly in the form of castration.' (Spielvogel, O. "The Puzzled Penis," Internationale Zeitschrift für Psychoanalyse, Vol. XXIV, p. 909.) It is believed by Spielvogel that many of the symptoms can be traced to the bonds obtaining in the mother-child relationship.
Fresh Complaint
Author: Jeffrey Eugenides
Publisher: Knopf Canada
ISBN: 030740191X
Category : Fiction
Languages : en
Pages : 263
Book Description
Proudly presenting the widely anticipated new work of fiction from the multi-award winning bestselling author of Middlesex--a #1 major bestseller in Canada--and The Marriage Plot--also an acclaimed national bestseller--and the beloved The Virgin Suicides. Featuring unseen stories from one of the most eclectic, dynamic fiction writers working today, Fresh Complaint brings together works both new and previously published--including the crème de la crème of Eugenides's beloved New Yorker stories, never before collected between two covers. Jeffrey Eugenides's bestselling novels have shown that he is an astute observer of the crises of adolescence, sexual identity, self-discovery, family love and what it means to be an American in our times. The stories in Fresh Complaint continue that tradition. Ranging from the reproductive antics of "Baster" to the wry, moving account of a young traveller's search for enlightenment in "Air Mail" (selected by Annie Proulx for The Best American Short Stories 1997), this collection presents characters in the midst of personal and national crises. We meet a failed poet who, envious of other people's wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art collapse under the obligations of marriage and fatherhood; and, in "Bronze," a sexually confused college freshman whose encounter with a stranger on a train leads to a revelation about his past and his future. Narratively compelling, beautifully written and packed with a density of ideas that belie their fluid grace, Fresh Complaint proves Eugenides to be a master of the short form as well as the long. Showcasing stories from as far back as the 1980s and as recently as 2017, Fresh Complaint is the career-spanning collection from the Pulitzer Prize-winning author.
Publisher: Knopf Canada
ISBN: 030740191X
Category : Fiction
Languages : en
Pages : 263
Book Description
Proudly presenting the widely anticipated new work of fiction from the multi-award winning bestselling author of Middlesex--a #1 major bestseller in Canada--and The Marriage Plot--also an acclaimed national bestseller--and the beloved The Virgin Suicides. Featuring unseen stories from one of the most eclectic, dynamic fiction writers working today, Fresh Complaint brings together works both new and previously published--including the crème de la crème of Eugenides's beloved New Yorker stories, never before collected between two covers. Jeffrey Eugenides's bestselling novels have shown that he is an astute observer of the crises of adolescence, sexual identity, self-discovery, family love and what it means to be an American in our times. The stories in Fresh Complaint continue that tradition. Ranging from the reproductive antics of "Baster" to the wry, moving account of a young traveller's search for enlightenment in "Air Mail" (selected by Annie Proulx for The Best American Short Stories 1997), this collection presents characters in the midst of personal and national crises. We meet a failed poet who, envious of other people's wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art collapse under the obligations of marriage and fatherhood; and, in "Bronze," a sexually confused college freshman whose encounter with a stranger on a train leads to a revelation about his past and his future. Narratively compelling, beautifully written and packed with a density of ideas that belie their fluid grace, Fresh Complaint proves Eugenides to be a master of the short form as well as the long. Showcasing stories from as far back as the 1980s and as recently as 2017, Fresh Complaint is the career-spanning collection from the Pulitzer Prize-winning author.
The Joy Plan
Author: Kaia Roman
Publisher: Sourcebooks, Inc.
ISBN: 1492648779
Category : Self-Help
Languages : en
Pages : 292
Book Description
As a mother, a wife, and a businesswoman, Kaia Roman always had a plan. But when her biggest plan, the business she cofounded, collapsed, Kaia found herself crushed by depression. And what felt even worse was that, with a husband and two kids relying on her to get out of bed, she didn't have a plan to move forward. Determined to turn her life around and put her ingrained habits of stress and anxiety behind her, Kaia decided to put everything else on hold and dedicate thirty days to the singular pursuit of joy. The results were astonishing—and lasted much longer than the initial monthlong project. In this uplifting and eye-opening memoir, Kaia uses her business savvy to create a concrete Joy Plan to get back on her feet fast. Using scientific research on hormones, neurotransmitters, and mindfulness, along with the daily dedication to creating a more joyful existence, Kaia teaches readers how to move past temporary happiness and succeed in creating joy that lasts. Complete with advice, exercises, and key takeaways, The Joy Plan is Kaia's step-by-step guide to how she, and everyone else, can ditch the negative and plan for the joy in their lives.
Publisher: Sourcebooks, Inc.
ISBN: 1492648779
Category : Self-Help
Languages : en
Pages : 292
Book Description
As a mother, a wife, and a businesswoman, Kaia Roman always had a plan. But when her biggest plan, the business she cofounded, collapsed, Kaia found herself crushed by depression. And what felt even worse was that, with a husband and two kids relying on her to get out of bed, she didn't have a plan to move forward. Determined to turn her life around and put her ingrained habits of stress and anxiety behind her, Kaia decided to put everything else on hold and dedicate thirty days to the singular pursuit of joy. The results were astonishing—and lasted much longer than the initial monthlong project. In this uplifting and eye-opening memoir, Kaia uses her business savvy to create a concrete Joy Plan to get back on her feet fast. Using scientific research on hormones, neurotransmitters, and mindfulness, along with the daily dedication to creating a more joyful existence, Kaia teaches readers how to move past temporary happiness and succeed in creating joy that lasts. Complete with advice, exercises, and key takeaways, The Joy Plan is Kaia's step-by-step guide to how she, and everyone else, can ditch the negative and plan for the joy in their lives.
A Complaint Is a Gift
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 1609944437
Category : Business & Economics
Languages : en
Pages : 370
Book Description
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
Publisher: Berrett-Koehler Publishers
ISBN: 1609944437
Category : Business & Economics
Languages : en
Pages : 370
Book Description
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
The No Complaining Rule
Author: Jon Gordon
Publisher: John Wiley & Sons
ISBN: 0470428473
Category : Business & Economics
Languages : en
Pages : 186
Book Description
Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.
Publisher: John Wiley & Sons
ISBN: 0470428473
Category : Business & Economics
Languages : en
Pages : 186
Book Description
Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.