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Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181069
Category : Psychology
Languages : en
Pages : 237
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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181069
Category : Psychology
Languages : en
Pages : 237
Get Book Here
Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Drew Whitelegg
Publisher: NYU Press
ISBN: 0814794084
Category : Business & Economics
Languages : en
Pages : 319
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Book Description
Publisher description
Author: Joann Kuzma Deveny
Publisher:
ISBN: 9780578415840
Category :
Languages : en
Pages : 169
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Book Description
Don't forget to pack this book for your next vacation or business trip! Along with your boarding pass, 99 Ways to Make a Flight Attendant Fly--Off the Handle! is a necessity before boarding your next flight. Never again will you experience that perfected flight attendant eye-roll when following this first guidebook to the etiquette of air travel.Whether you are a frequent or novice flyer, you will be educated and entertained by JoAnn Kuzma Deveny's insider's narration of airline tales and humor. It's also a perfect gift idea for your oblivious fellow flyers!
Author:
Publisher:
ISBN: 9780692113219
Category :
Languages : en
Pages :
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Book Description
When Bluebirds Fly is a self-reflective account of a family's struggle to find hope after a horrific tragedy, the drowning death of a child. Written in the form of creative non-fiction, this unique narrative tells the story through intriguing viewpoints of a father, mother, sibling, as well as testimonials from the babysitter and first-responders. Spiritual signs inspire the reader as the story unfolds to the surprising conclusion.When Bluebirds Fly is a finalist in the Midwest Book Awards, International Book Awards, USA Book Awards, National Indie Excellence Awards, & ForeWord Magazine's Book of the Year Award.This Inspirational memoir has been endorsed by the American Institute of Health Care Professionals and has been sold at The Compassionate Friends, American Death Education Counselors, and MN Coalition for Death Education Services Conferences.
Author:
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 962
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Book Description
Author: Tom Bunn
Publisher: New World Library
ISBN: 160868606X
Category : Self-Help
Languages : en
Pages : 234
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Book Description
“HURRY, BUY THE BOOK AND TRANSFORM YOUR LIFE.” — Marla Friedman, PsyD, PC, board chairman, Badge of Life What if you could stop panic by tapping into a different part of your brain? Through natural stimulation of your vagus nerve, you can end panic and anxiety, and this book can show you how. After years of working to help sufferers of panic and anxiety, licensed therapist (and pilot) Tom Bunn discovered a highly effective solution that utilizes a part of the brain not affected by the stress hormones that bombard a person experiencing panic. This “unconscious procedural memory” can be programmed to control panic by preventing the release of stress hormones and activating the parasympathetic nervous system. This process, outlined in Panic Free, sounds complicated but is not, requiring just ten days and no drugs or doctors. Bunn includes specific instructions for dealing with common panic triggers, such as airplane travel, bridges, MRIs, and tunnels. Because panic is profoundly life-limiting, the program Bunn offers can be a real life-changer.
Author: Patrick Smith
Publisher: Penguin
ISBN: 9781594480041
Category : Transportation
Languages : en
Pages : 292
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Book Description
Though we routinely take to the air, for many of us flying remains a mystery. Few of us understand the how and why of jetting from New York to London in six hours. How does a plane stay in the air? Can turbulence bring it down? What is windshear? How good are the security checks? Patrick Smith, an airline pilot and author of Salon.com's popular column, "Ask the Pilot," unravels the secrets and tells you all there is to know about the strange and fascinating world of commercial flight. He offers: A nuts and bolts explanation of how planes fly Insights into safety and security Straight talk about turbulence, air traffic control, windshear, and crashes The history, color, and controversy of the world's airlines The awe and oddity of being a pilot The poetry and drama of airplanes, airports, and traveling abroad In a series of frank, often funny explanations and essays, Smith speaks eloquently to our fears and curiosities, incorporating anecdotes, memoir, and a life's passion for flight. He tackles our toughest concerns, debunks conspiracy theories and myths, and in a rarely heard voice dares to return a dash of romance and glamour to air travel.
Author: John LeFevre
Publisher: Open Road + Grove/Atlantic
ISBN: 0802192084
Category : Biography & Autobiography
Languages : en
Pages : 284
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Book Description
The hilarious New York Times bestseller “sharply observes the lives of globe-trotting, overindulging investment bankers” (Entertainment Weekly). “Some chick asked me what I would do with 10 million bucks. I told her I’d wonder where the rest of my money went.” —@GSElevator For three years, the notorious @GSElevator Twitter feed offered a hilarious, shamelessly voyeuristic look into the real world of international finance. Hundreds of thousands followed the account, Goldman Sachs launched an internal investigation, and when the true identity of the man behind it all was revealed, it created a national media sensation—but that’s only part of the story. Where @GSElevator captured the essence of the banking elite with curated jokes and submissions overheard by readers, Straight to Hell adds John LeFevre’s own story—an unapologetic and darkly funny account of a career as a globe-conquering investment banker spanning New York, London, and Hong Kong. Straight to Hell pulls back the curtain on a world that is both hated and envied, taking readers from the trading floors and roadshows to private planes and after-hours overindulgence. Full of shocking lawlessness, boyish antics, and win-at-all-costs schemes, this is the definitive take on the deviant, dysfunctional, and absolutely excessive world of finance. “Shocking and sordid—and so much fun.” —Daily News (New York) “LeFevre’s workplace anecdotes include tales of nastiness, sabotage, favoritism, sexism, racism, expense-account padding, and legally questionable collusion.” —The New Yorker
Author: Heather Poole
Publisher: Harper Collins
ISBN: 0062098845
Category : Biography & Autobiography
Languages : en
Pages : 198
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Book Description
Real-life flight attendant Heather Poole has written a charming and funny insider’s account of life and work in the not-always-friendly skies. Cruising Attitude is a Coffee, Tea, or Me? for the 21st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in “Crew Gardens” Queens and finding love at 35,000 feet. The popular author of “Galley Gossip,” a weekly column for AOL’s award-winning travel website Gadling.com, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendant’s jump seat.
Author: Matt Wallaert
Publisher: Penguin
ISBN: 0525534423
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Nudge meets Hooked in a practical approach to designing products and services that change behavior, from what we buy to how we work. Deciding what to create at modern companies often looks like an episode of Mad Men: people throw ideas around until one sounds sexy enough to execute and then they scale it to everyone. The result? Companies overspend on marketing to drive engagement with products and services that people don't want and won't help them be happier and healthier. Start at the End offers a new framework for design, grounded in behavioral science. Technology executive and behavioral scientist Matt Wallaert argues that the purpose of everything is behavior change. By starting with outcomes instead of processes, the most effective companies understand what people want to do and why they aren't already doing it, then build products and services to bridge the gap. Wallaert is a behavioral psychologist who has led product design at organizations ranging from startups like Clover Health to industry leaders such as Microsoft. Whether dissecting the success behind Uber's ridesharing service or Flamin' Hot Cheetos, he underscores with clarity and humor how this approach can improve the way we work and live. This is an essential roadmap for building products that matter--and changing behavior for the better.
