50 reglas para mantener contentos a sus clientes PDF Download
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Author: Fred C. Poppe
Publisher:
ISBN: 9789684225138
Category :
Languages : es
Pages : 72
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Book Description
Author: Fred C. Poppe
Publisher:
ISBN: 9789684225138
Category :
Languages : es
Pages : 72
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Book Description
Author: Joan Elías
Publisher: Grupo Planeta (GBS)
ISBN: 9788480885195
Category : Business & Economics
Languages : es
Pages : 148
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Book Description
Organizacion Atenta explica como tratar a los clientes. Con un lenguaje sencillo y estructurado de forma agil, Joan Elias ofrece consejos para aquellas personas y organizaciones que trabajan diariamente en contacto con sus clientes. Es una obra practica y necesaria para aquellas empresas que su mayor patrimonio es tener a sus clientes satisfechos. La particular vision de los vendedores en la mejora de la calidad de la Atencion al Cliente y, sobre todo, el capitulo de las "Enfermedades" del Personal de Contacto (Caperucita Roja, Acumular Atencion, El Sindrome Horario, etc.), es una reflexion sobre actitudes negativas que, planteadas con originalidad, dificilmente le dejaran de sorprender. En esta segunda edicion se han incluido nuevas "Enfermedades" del Personal de Contacto. Con los consejos de Organizacion Atenta sera capaz de preparar a su empresa para tener Clientes Contentos.
Author: Joan Elias
Publisher: Grupo Planeta (GBS)
ISBN: 9788480885362
Category : Business & Economics
Languages : es
Pages : 166
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Book Description
Desde una perspectiva estrictamente empresarial, se abordan todos los elementos que deben ser tenidos en cuenta para mantener la fidelidad del cliente.
Author: Paul R. Timm
Publisher:
ISBN: 9788480888332
Category : Consumer satisfaction
Languages : es
Pages : 134
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Book Description
Author:
Publisher:
ISBN:
Category : Catalogs, Publishers'
Languages : es
Pages : 1418
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Book Description
Author: Carol Brunson Day
Publisher: Ingram
ISBN: 9780975914007
Category : Child development
Languages : en
Pages : 466
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Book Description
Author: Lorraine T. Benuto
Publisher: Springer
ISBN: 3319648802
Category : Psychology
Languages : en
Pages : 537
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Book Description
This timely practical reference addresses the lack of Spanish-language resources for mental health professionals to use with their Latino clients. Geared toward both English- and Spanish-speaking practitioners in a variety of settings, this volume is designed to minimize misunderstandings between the clinician and client, and with that the possibility of inaccurate diagnosis and/or ineffective treatment. Coverage for each topic features a discussion of cultural considerations, guidelines for evidence-based best practices, a review of available findings, a treatment plan, plus clinical tools and client handouts, homework sheets, worksheets, and other materials. Chapters span a wide range of disorders and problems over the life-course, and include reproducible resources for: Assessing for race-based trauma. Using behavioral activation and cognitive interventions to treat depression among Latinos. Treating aggression, substance use, abuse, and dependence among Latino Adults. Treating behavioral problems among Latino adolescents. Treating anxiety among Latino children. Working with Latino couples. Restoring legal competency with Latinos. The Toolkit for Counseling Spanish-Speaking Clients fills a glaring need in behavioral service delivery, offering health psychologists, social workers, clinical psychologists, neuropsychologists, and other helping professionals culturally-relevant support for working with this under served population. The materials included here are an important step toward dismantling barriers to mental health care.
Author: Bill Simmons
Publisher: ESPN
ISBN: 0345520106
Category : Sports & Recreation
Languages : en
Pages : 754
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Book Description
NEW YORK TIMES BESTSELLER • The NBA according to The Sports Guy—now updated with fresh takes on LeBron, the Celtics, and more! Foreword by Malcom Gladwell • “The work of a true fan . . . it might just represent the next phase of sports commentary.”—The Atlantic Bill Simmons, the wildly opinionated and thoroughly entertaining basketball addict known to millions as ESPN’s The Sports Guy, has written the definitive book on the past, present, and future of the NBA. From the age-old question of who actually won the rivalry between Bill Russell and Wilt Chamberlain to the one about which team was truly the best of all time, Simmons opens—and then closes, once and for all—every major pro basketball debate. Then he takes it further by completely reevaluating not only how NBA Hall of Fame inductees should be chosen but how the institution must be reshaped from the ground up, the result being the Pyramid: Simmons’s one-of-a-kind five-level shrine to the ninety-six greatest players in the history of pro basketball. And ultimately he takes fans to the heart of it all, as he uses a conversation with one NBA great to uncover that coveted thing: The Secret of Basketball. Comprehensive, authoritative, controversial, hilarious, and impossible to put down (even for Celtic-haters), The Book of Basketball offers every hardwood fan a courtside seat beside the game’s finest, funniest, and fiercest chronicler.
Author: Ernesto Nelson
Publisher:
ISBN:
Category : Spanish language
Languages : es
Pages : 392
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Book Description
Author:
Publisher:
ISBN: 9780933685123
Category : Self-Help
Languages : en
Pages : 296
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Book Description
