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Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1564145999
Category : Business & Economics
Languages : en
Pages : 159
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Book Description
Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.
Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1564145999
Category : Business & Economics
Languages : en
Pages : 159
Get Book Here
Book Description
Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.
Author: Paul R. Timm
Publisher:
ISBN: 9781564140166
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
Author: Jason & Ralph Laurie
Publisher: Lulu.com
ISBN: 0557084458
Category : Business & Economics
Languages : en
Pages : 145
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Book Description
The Magnetic Allure Which Attracts New Clients And Makes Existing Ones Loyal Fans
Author: Paul R. Timm
Publisher:
ISBN: 9781564141552
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.
Author: Mark Waltz
Publisher: Group Publishing, Inc.
ISBN: 0764491202
Category : Religion
Languages : en
Pages : 184
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Book Description
Guests in church often decide whether to return or not before service even starts. It's crucial to create a welcoming environment for guests of your church--to ensure that their first impression is the best impression. Author Mark Waltz gives you practical strategies that have worked in his own church--that you can easily implement in yours. Learn how to make guests feel welcome the moment they pull in to your parking lot. Gain an understanding of the philosophy, strategy, and implementation of a ministry that focuses on welcoming guests. Get practical ideas that take your church "greeting" to a whole new level.
Author: David G. Dunning
Publisher: John Wiley & Sons
ISBN: 1119119464
Category : Medical
Languages : en
Pages : 528
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Book Description
Dental Practice Transition: A Practical Guide to Management, Second Edition, helps readers navigate through options such as starting a practice, associateships, and buying an existing practice with helpful information on business systems, marketing, staffing, and money management. Unique comprehensive guide for the newly qualified dentist Covers key aspects of practice management and the transition into private practice Experienced editorial team provides a fresh, balanced and in-depth look at this vitally important subject New and expanded chapters on dental insurance, patient communication, personal finance, associateships, embezzlement, and dental service organizations
Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1601637020
Category : Business & Economics
Languages : en
Pages : 160
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Book Description
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 260
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Book Description
BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.
Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1632658526
Category : Business & Economics
Languages : en
Pages : 90
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Book Description
Provides tips for holding successful meetings, including inviting the right people, running short meetings, preventing someone from taking over a meeting, and developing an agenda.
Author: Mohamed B. Mansour
Publisher: Dog Ear Publishing
ISBN: 1457560178
Category : Business & Economics
Languages : en
Pages : 186
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Book Description
Professional Selling: Types, Approaches and Management is an essential guide that covers the role of professional selling as part of an organization’s integrated marketing system. It presents, in detail, the various types of professional selling functions as well as the process of presenting a product to a customer and closing a sale. It describes how a professional salesperson should follow up after a sale in order to maintain customer satisfaction and develop a long-term relationship. This professional reference goes global, too, by discussing sales and negotiation activities in different cultures. The book does more than discuss the steps of selling; it also includes comprehensive information about what it takes to manage key accounts as well as salespeople, especially recruitment, training, compensation, and evaluation. It features exercises, cases, and role-playing to achieve its objectives. Salespeople and managers alike will benefit from the knowledge and guidance provided in Professional Selling: Types, Approaches and Management.
