50 Activities for Achieving Excellent Customer Service PDF Download
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Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274
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Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274
Get Book Here
Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 1599961636
Category : Customer relations
Languages : en
Pages : 109
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Book Description
These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company survives and thrives? The Constant Customer has the answer. It lays out the necessary guidelines to establishing the proper environment for the constant customer who comes back again and again and again. This book contains guidelines, suggestions, insights and actions to help you. It also offers actions to be taken immediately including always taking care of your customer, getting to know your customers business as well as you know your own, establishing trust, willingly educating your customers on your business, surprising your customers daily with your service and dealing with service problems and issues immediately. Obtaining the constant customer is not a spectator sport it involves a total immersion and complete involvement. The Constant Customer will instill in you a devotion to these ideas and to creating an environment in which they can flourish.
Author: Rose D. Sloat
Publisher: Human Resource Development
ISBN: 0874258707
Category : Business & Economics
Languages : en
Pages : 181
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Book Description
Have you ever needed just the right story to drive home your message in a speech, presentation, training session or meeting? Then this book is for you. Stories They Will Remember contains a collection of 40 powerful stories gathered by training and development specialists. Rose Sloat and Darryl Doane over 30 years of personal and professional experiences. It is written for trainers, consultants, motivational speakers, CEOs, department heads, supervisors, managers, teachersOCoanyone who wants to connect with audiences and leave a lasting impression. Storytelling is a recognized and established tool to build recognition and ownership of OC what is rightOCO within an organizationOC increase the cohesiveness of teamsOC and touch the hearts of others. Yet many professionals donOCOt take full advantage of storytelling because they are unsure how to tell the right storyOCoat the right time. In this practical book, the authors discuss each story and its various applications to help make it easy for you to select the best story for your situation. They also include guidelines for developing your own personal stories. Each of the sections is organized as follows: ApplicationsOCosuggestions for using the story, including three key applications; The actual story; Other insightsOCoquestions, comments, ideas and food for thought designed to spur your creativity as you apply the story"
Author:
Publisher: Human Resource Development
ISBN: 1610140249
Category :
Languages : en
Pages : 99
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Book Description
Author:
Publisher: Human Resource Development
ISBN: 1610140230
Category :
Languages : en
Pages : 213
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Book Description
Author: SAMUEL MABUSELA
Publisher: Moshoeu publishers
ISBN:
Category : Business & Economics
Languages : en
Pages : 72
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Book Description
Getting it right first time, the new culture to attain efficiency in laboratory services.
Author: Mike Woodcock
Publisher: Human Resource Development
ISBN: 9780874251920
Category : Leadership
Languages : en
Pages : 250
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Book Description
Author: Donald W. Blohowiak
Publisher: Penguin
ISBN: 9780028619538
Category : Business & Economics
Languages : en
Pages : 366
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Book Description
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author: Kyle Ratinac
Publisher: Sydney University Press
ISBN: 1743323646
Category : Science
Languages : en
Pages : 409
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Book Description
This captivating book presents 50 great moments from the past five decades of the Electron Microscope Unit's activities. Blending history and science in an engaging style, 50 Great Moments tells the story of the unit's creation and profiles the key figures that have forged the facility into the success that it is today.
Author: Jana L. High
Publisher: Rawdon & Watson Publishing Company
ISBN: 9780971493315
Category : Family & Relationships
Languages : en
Pages : 196
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Book Description
This is the first in a series focusing on women who want to develop their personal and professional lives. Written by everyday heroines, each chapter contains a true personal story of inspiration, of hope, of overcoming life's challenges, and the discovery that our greatest potential is within ourselves.
