Author:
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 564
Book Description
2002 Customer Satisfaction Survey Results
Author:
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 564
Book Description
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 564
Book Description
Results of the annual busway customer satisfaction survey - 2002
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description
WisDOT Customer Satisfaction Survey Results
Author: Teri Fulton
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 220
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 220
Book Description
Patent and Trademark Depository Library Program 2002 Customer Satisfaction Survey
Author:
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 134
Book Description
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 134
Book Description
FY 2002 Customer Satisfaction Survey Report
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 31
Book Description
In April 2002, the Defense Technical Information Center (DTIC) conducted its annual customer satisfaction survey to help us better understand how to serve our user community. The overall objective of this survey was to receive insight in measuring the effectiveness of DTIC's products and customer services. This report summarizes the results of the FY 2002 Customer Satisfaction Survey (FY 2002 CS Survey). It also compares results from the FY 2001 and FY 1999 Customer Satisfaction Survey findings. In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements. Questions on the survey were geared toward customer service factors: accessibility, accuracy, courtesy, helpfulness, knowledge, professionalism, responsiveness, and speed of service. Other questions targeted aspects of DTIC's products (i.e., customer involvement, quality, access) as well as adequate, useful and prompt information distribution.
Publisher:
ISBN:
Category :
Languages : en
Pages : 31
Book Description
In April 2002, the Defense Technical Information Center (DTIC) conducted its annual customer satisfaction survey to help us better understand how to serve our user community. The overall objective of this survey was to receive insight in measuring the effectiveness of DTIC's products and customer services. This report summarizes the results of the FY 2002 Customer Satisfaction Survey (FY 2002 CS Survey). It also compares results from the FY 2001 and FY 1999 Customer Satisfaction Survey findings. In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements. Questions on the survey were geared toward customer service factors: accessibility, accuracy, courtesy, helpfulness, knowledge, professionalism, responsiveness, and speed of service. Other questions targeted aspects of DTIC's products (i.e., customer involvement, quality, access) as well as adequate, useful and prompt information distribution.
FY 2002 Customer Satisfaction & Top 200 Users Survey Composite Report
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 15
Book Description
The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
Publisher:
ISBN:
Category :
Languages : en
Pages : 15
Book Description
The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
108-1 Hearings: Departments of Commerce, Justice, and State, The Judiciary, and Related Agencies Appropriations for 2004, Part 4, *
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 1278
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 1278
Book Description
Monthly Catalog of United States Government Publications
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1276
Book Description
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1276
Book Description
Handbook of Customer Satisfaction and Loyalty Measurement
Author: Nigel Hill
Publisher: Gower Publishing, Ltd.
ISBN: 9780566081941
Category : Business & Economics
Languages : en
Pages : 312
Book Description
An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.
Publisher: Gower Publishing, Ltd.
ISBN: 9780566081941
Category : Business & Economics
Languages : en
Pages : 312
Book Description
An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.
1997 Customer Satisfaction Survey Report
Author: Lori Thurgood
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
Book Description