101 Activities for Delivering Knock Your Socks Off Service PDF Download
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Author: Performance Research Associates
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414451
Category : Business & Economics
Languages : en
Pages : 382
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Book Description
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author: Performance Research Associates
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414451
Category : Business & Economics
Languages : en
Pages : 382
Get Book Here
Book Description
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author: Judith Durant
Publisher: Storey Publishing
ISBN: 1603425799
Category : Crafts & Hobbies
Languages : en
Pages : 289
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Book Description
A veteran knitter presents patterns for projects that can be created using a single skein of sock yarn, including such items as baby clothes, scarves, hats, jewelry, bags, a dog sweater, and a lampshade.
Author: The Editors of the Oz Creativ Series
Publisher: Schiffer Craft
ISBN: 9780764348501
Category : Crocheting
Languages : en
Pages : 0
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Book Description
With seven techniques and 101 patterns, this how-to book provides detailed, clear instructions for knitting and crocheting colorful and artful socks. These projects cover a wide range of skill sets, from the beginner to the advanced knitter. You'll learn, among other things, how to create sock heels in three different styles, knit with circular needles, knit from the toe up, and create felted textiles using your washing machine. A how-to primer on sock making is included for beginners, and size tables help you create socks that fit perfectly for all ages. Various sock styles include cable, stripe, and rainbow patterns, socks with fringe, pompons, and other embellishments, sport socks, slippers, socks with a "lodge" look, and even a dolphin motif.
Author: Kate Atherley
Publisher: Penguin
ISBN: 1620337754
Category : Crafts & Hobbies
Languages : en
Pages : 193
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Book Description
Whether you knit them toe-up or top-down, getting just the right fit on hand knit socks can be a major challenge! In Custom Socks, Kate Atherley sets out to teach knitters of all levels the skills and tools they need to understand sock fit, and to knit a pair of socks that fit properly. She calls on her years of experience as Knitty's Managing Technical Editor, where she has edited hundreds of sock patterns, to share this information in a way that is easy to understand with patterns that inspire. So go ahead and treat yourself to these 15 original sock patterns that are easily customizable and work with any needle configuration. Your feet will thank you!
Author: Larissa Brown
Publisher: Open Road Media
ISBN: 1453220763
Category : Crafts & Hobbies
Languages : en
Pages : 432
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Book Description
An inspiring history of communal knitting events—from circles to online meet-ups to socially conscious knit-ins. Includes 20 projects. The immensely popular knitalong—an organized event where people knit together for a common goal—has only grown with the explosion of the Internet. Yesterday’s wartime Red Cross sock drives have evolved into today’s meet-ups at locales as diverse as cafes, state fairs, and major league ballparks, as well as international online gatherings; in fact, at any given time tens of thousands of people worldwide are involved in knitalongs, organized around a particular yarn, a favorite social cause, an intriguing project, a special event, or myriad other themes. Authors Larissa Brown and Martin John Brown present an inspiring look at centuries of people knitting together, and why knitters find the interaction so meaningful and worthwhile. Along the way, they offer 20 projects especially suited for different types of knitalongs. The Barn Raising Quilt and the Traveling Scarf, for instance, call on individual knitters to collaborate on a single project; while the Pinwheel Blanket and the Meathead Hat encourage a community of knitters to improvise on the same pattern to come up with a variety of results. Also included is essential information about finding, joining, and starting knitalongs. Hundreds of knitters participated in the knitalongs hosted by the authors as part of their research, and this book will inspire thousands more to get involved in the knitalong movement. The only book that celebrates this tradition of community and purpose, Knitalong is sure to have a powerful impact.
Author: Kim Adrian
Publisher: Bloomsbury Publishing USA
ISBN: 1501315080
Category : Literary Criticism
Languages : en
Pages : 145
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Book Description
Object Lessons is a series of short, beautifully designed books about the hidden lives of ordinary things. Who ponders the sock? This common object is something people tug on and take off daily with hardly a thought. Unraveling the garment's history, construction, and use, Kim Adrian's Sock reintroduces us to our own bodies- vulnerable, bipedal, and flawed. Sock reminds us that extraordinary secrets live in mundane material realities, and shows how this floppy, often smelly, sometimes holey piece of clothing, whether machine-made or hand-knit, can also serve as an anatomy lesson, a physics primer, a love letter, a weapon, a fetish, and a fashion statement. Object Lessons is published in partnership with an essay series in The Atlantic.
Author: Dr. Seuss
Publisher: RH Childrens Books
ISBN: 0385372078
Category : Juvenile Fiction
Languages : en
Pages : 37
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Book Description
Kids will love learning how wacky words can be with this classic picture book of tongue twisters from Dr. Seuss! “This is a book you READ ALOUD to find out just how smart your tongue is. The first time you read it, don’t go fast! This Fox is a tricky fox. He’ll try to get your tongue in trouble.” When a fox in socks meets Knox in a box, you know that hilarity will ensue! Add chicks with bricks (and blocks and clocks) and you’re sure to get your words twisted and lips locked. With his unmistakable gift for rhyme, Dr. Seuss creates a fun way for beginning readers to dive into the joy of reading. Beginner Books are fun, funny, and easy to read! Launched by Dr. Seuss in 1957 with the publication of The Cat in the Hat, this beloved early reader series motivates children to read on their own by using simple words with illustrations that give clues to their meaning. Featuring a combination of kid appeal, supportive vocabulary, and bright, cheerful art, Beginner Books will encourage a love of reading in children ages 3–7.
Author: Ray E. Boomhower
Publisher: University of New Mexico Press
ISBN: 0826365701
Category : Biography & Autobiography
Languages : en
Pages : 332
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Book Description
The Ultimate Protest: Malcolm W. Browne, Thich Quang Duc, and the News Photograph That Stunned the World examines how the most unlikely of war correspondents, Malcolm W. Browne, became the only Western reporter to capture Buddhist monk Thich Quang Duc's horrific self-immolation on June 11, 1963. Quang Duc made his ultimate sacrifice to protest the perceived anti-Buddhist policies of the Catholic-dominated administration of South Vietnam's president Ngo Dinh Diem. Biographer Ray E. Boomhower's The Ultimate Protest explores the background of the Buddhist crisis in South Vietnam in the spring of 1963 that led to Quang Duc's self-sacrifice as well as the worldwide reaction to Browne's photograph, how it affected American policy toward Diem's government, and the role the image played in the violent coup on November 1, 1963, that deposed Diem and led to his assassination. The book also delves into the dynamics involved in covering the Vietnam War in the early days of the American presence and the pressures placed on the journalists to stop raising doubts about how the war was going. Browne and his colleague David Halberstam shared the 1964 Pulitzer Prize for international reporting for their work in Vietnam.
Author: Kristin Anderson
Publisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author: Judith Durant
Publisher: Storey Publishing
ISBN: 1580176887
Category : Crafts & Hobbies
Languages : en
Pages : 257
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Book Description
For every lonely skein there is a perfect small pattern. In this compilation by Judith Durant, knitwear designers from across the United States offer their favorite little projects — each designed to use just one ball of yarn. Hats, scarves, bags, shawls, mittens, pillows, and other One-Skein Wonders® make fun and portable weekend projects. All 101 designs are pictured in a full-color project gallery, while clear instructions make it easy for knitters of every skill level to tie up some loose ends.
