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Author: Daniel Mueller
Publisher: Solidleaders
ISBN: 9781735234021
Category :
Languages : en
Pages : 132
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Book Description
How well do you know your customers? The better you know them, the more likely you will have great success in making them happy. Happy customers usually mean thriving businesses. And thriving business usually means prosperity for all. So, customer satisfaction is often the key to a more prosperous future for you personally and professionally. But what if you have a misconception of who your customers are and what they want. Will that have a negative impact on you? Most assuredly. In Your Customer Compass, you will get to explore key questions including:-Who is my customer?-What do they want?-How can I best make them happy?-What is in it for me?
Author: Daniel Mueller
Publisher: Solidleaders
ISBN: 9781735234021
Category :
Languages : en
Pages : 132
Get Book Here
Book Description
How well do you know your customers? The better you know them, the more likely you will have great success in making them happy. Happy customers usually mean thriving businesses. And thriving business usually means prosperity for all. So, customer satisfaction is often the key to a more prosperous future for you personally and professionally. But what if you have a misconception of who your customers are and what they want. Will that have a negative impact on you? Most assuredly. In Your Customer Compass, you will get to explore key questions including:-Who is my customer?-What do they want?-How can I best make them happy?-What is in it for me?
Author: Mark David Jones
Publisher: Association for Talent Development
ISBN: 1947308858
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Author: Peter Scisco
Publisher: Center for Creative Leadership
ISBN: 1604916540
Category : Business & Economics
Languages : en
Pages : 33
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Book Description
This book is for leaders and managers looking to develop themselves and others. It is for training & development professionals, inside or working as independent consultants, who can use the book as a coaching tool, a blueprint for leader development plans, and in other ways .For leaders concerned with their development, dedicated to developing their people for more responsibilities, and committed to organizational sustainability, this book will help in those efforts.
Author: Mark David Jones
Publisher: ASTD
ISBN: 9781562867157
Category : Corporate culture
Languages : en
Pages : 0
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Book Description
Business.
![The Compass and the Nail [Revised Hardcover Edition] PDF](https://books.google.com/books/content/images/frontcover/Kj9lzgEACAAJ?fife=w80-h100)
Author: Craig Wilson
Publisher:
ISBN: 9781644282328
Category : Business & Economics
Languages : en
Pages : 280
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Book Description
Winner of the 800-CEO-READS Best Marketing Book of 2015 Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret? The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior. Wilson's narrative is one of cultural empathy and thought disruption critical to the new global economy. It is a practical model that defines how companies, governments, and institutions relate to their end users. By illuminating the phenomenon of "following," and how it can be methodically applied to a larger context, this book demonstrates how those relationships can be refashioned to optimize human interactive experience. It challenges us to use our economic powers for good to design the new Responsible Economy in an effort to save the planet. If companies realize consumers "don't buy what you do, they buy why you do it," Wilson shows us how.
Author: Jenny Hanlon
Publisher: Bookhouse Fulfillment
ISBN: 9781592984893
Category : Family & Relationships
Languages : en
Pages : 0
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Book Description
Parenting is hard work and in today's busy society it's easy for families to get off track, unsure of the direction they're headed. Your Family Compass gives parents real tools for dealing with the challenges that come with raising children birth through the early teen years, and will truly put your family on a healthy path.
Author: Craig Nakken
Publisher: Simon and Schuster
ISBN: 1616494069
Category : Self-Help
Languages : en
Pages : 270
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Book Description
For those of us in recovery, finding our moral and spiritual footing can be a struggle. The pursuit of drugs and alcohol has long driven our choices and actions, leaving the line between right and wrong blurred in the wake of addiction. In Finding Your Moral Compass, Craig Nakken, author of the best-selling book The Addictive Personality, gives readers in recovery the model and tools needed to make life decisions in the pursuit of good. He offers 41 universally accepted principles, paired as positive and negative counterparts that guide behavior. He then inspires us with one fundamental challenge: To take responsibility for being a force for good by applying these principles to our daily lives. He encourages us to show empathy, be of service to others, and make the choice to stop being an agent of harm.When Nakken, a former addict, became clean and sober, he faced the "evil" inside of himself. It was then that he found his moral compass and made the decision to take responsibility for his actions using the Twelve Steps as his guide. He has taught hundreds in recovery to live by the principles of good, one day at a time.About the author Craig Nakken is the author of several Hazelden titles, including the perennial bestseller The Addictive Personality. He is a popular public speaker and a highly respected private practice counselor, with years of working in the frontlines in a number of treatment facilities.
Author: Tim Cole
Publisher: Tim Cole
ISBN: 9780999057100
Category :
Languages : en
Pages :
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Book Description
This is the definitive guide to winning your career and not just surviving it - an insider's perspective on what's most important in carving a path. The Compass Solution is the functional "how to" manual - written by a corporate veteran who found the markers and used them to build a career of significance.
Author: Jay Baer
Publisher: Penguin
ISBN: 1101633883
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: "How can we help?" Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
Author: Rocky Romanella
Publisher:
ISBN: 9780998386317
Category :
Languages : en
Pages :
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Book Description
In Tighten the Lug Nuts, you'll follow Joe Scafone as he demonstrates the importance of acts of kindness, power that comes with understanding your role, and the freedom that accepting responsibility affords. Learn how to tighten the lug nuts in your life to keep from becoming overwhelmed and to take the steps to becoming a truly balanced leader.
