Wired and Dangerous PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Wired and Dangerous PDF full book. Access full book title Wired and Dangerous by Chip R. Bell. Download full books in PDF and EPUB format.
Author: Chip R. Bell
Publisher: Berrett-Koehler Publishers
ISBN: 1605099775
Category : Business & Economics
Languages : en
Pages : 266
Get Book Here
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.
Author: Chip R. Bell
Publisher: Berrett-Koehler Publishers
ISBN: 1605099775
Category : Business & Economics
Languages : en
Pages : 266
Get Book Here
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.
Author: John R. Patterson
Publisher: ReadHowYouWant.com
ISBN: 1459626834
Category : Business & Economics
Languages : en
Pages : 370
Get Book Here
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
Author: Andy Greenberg
Publisher: Anchor
ISBN: 0525564632
Category : Computers
Languages : en
Pages : 370
Get Book Here
Book Description
"With the nuance of a reporter and the pace of a thriller writer, Andy Greenberg gives us a glimpse of the cyberwars of the future while at the same time placing his story in the long arc of Russian and Ukrainian history." —Anne Applebaum, bestselling author of Twilight of Democracy The true story of the most devastating act of cyberwarfare in history and the desperate hunt to identify and track the elite Russian agents behind it: "[A] chilling account of a Kremlin-led cyberattack, a new front in global conflict" (Financial Times). In 2014, the world witnessed the start of a mysterious series of cyberattacks. Targeting American utility companies, NATO, and electric grids in Eastern Europe, the strikes grew ever more brazen. They culminated in the summer of 2017, when the malware known as NotPetya was unleashed, penetrating, disrupting, and paralyzing some of the world's largest businesses—from drug manufacturers to software developers to shipping companies. At the attack's epicenter in Ukraine, ATMs froze. The railway and postal systems shut down. Hospitals went dark. NotPetya spread around the world, inflicting an unprecedented ten billion dollars in damage—the largest, most destructive cyberattack the world had ever seen. The hackers behind these attacks are quickly gaining a reputation as the most dangerous team of cyberwarriors in history: a group known as Sandworm. Working in the service of Russia's military intelligence agency, they represent a persistent, highly skilled force, one whose talents are matched by their willingness to launch broad, unrestrained attacks on the most critical infrastructure of their adversaries. They target government and private sector, military and civilians alike. A chilling, globe-spanning detective story, Sandworm considers the danger this force poses to our national security and stability. As the Kremlin's role in foreign government manipulation comes into greater focus, Sandworm exposes the realities not just of Russia's global digital offensive, but of an era where warfare ceases to be waged on the battlefield. It reveals how the lines between digital and physical conflict, between wartime and peacetime, have begun to blur—with world-shaking implications.
Author: Sigmund Brouwer
Publisher: Orca Book Publishers
ISBN: 1554697824
Category : Juvenile Fiction
Languages : en
Pages : 110
Get Book Here
Book Description
Key Selling Points The author has written many hi-lo novels for striving readers and knows how to keep the audience riveted. Enhanced features (dyslexia-friendly font, cream paper, larger trim size) to increase reading accessibility for dyslexic and other striving readers.
Author: Brian Seaward
Publisher: Jones & Bartlett Learning
ISBN: 0763790133
Category : Family & Relationships
Languages : en
Pages : 241
Get Book Here
Book Description
The Health and Wellness Journal Workbook is a compilation of over 75 thought-provoking and soul-searching health and wellness exercises that can be used as a supplement in any health and wellness course. Each exercise provides some background information and then asks readers to reflect by responding to specific questions related to each theme. This workbook integrates all the dimensions of wellness-balancing emotional, social, and spiritual health for total well-being and self-responsibility.
Author: Chip R. Bell
Publisher: Berrett-Koehler Publishers
ISBN: 1523090219
Category : Business & Economics
Languages : en
Pages : 241
Get Book Here
Book Description
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA) Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses." To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity. Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
Author: Athina Karatzogianni
Publisher: Routledge
ISBN: 1134154240
Category : Political Science
Languages : en
Pages : 450
Get Book Here
Book Description
The Politics of Cyberconflict focuses on the implications that the phenomenon of cyberconflict (conflict in computer mediated enivironments and the internet) has on politics, society and culture. Athina Karatzogianni proposes a new framework for analyzing this new phenomenon, which distinguishes between two types of cyberconflict, ethnoreligious and sociopolitical, and uses theories of conflict, social movement and the media. A comprehensive survey of content, opinion and theory in several connected fields, relating not only to information warfare and cyberconflict, but also social movements and ethnoreligious movements is included. Hacking between ethnoreligious groups, and the use of the internet in events in China, the Israel-Palestine conflict, India-Pakistan conflict, as well as the antiglobalization and antiwar movements and the 2003 Iraq War are covered in detail. This is essential reading for all students of new technology, politics, sociology and conflict studies.
Author: Jeffrey R. Di Leo
Publisher: Taylor & Francis
ISBN: 1000927679
Category : Social Science
Languages : en
Pages : 209
Get Book Here
Book Description
The alt-right movement in the United States has actively been endorsing the use of left theory to achieve its ends—and with varying degrees of success. Tracing occasions where figures on the alt-right reference left theory, this volume asks if the alt-right’s reference of left theory is just bad reading, or are there troubling ways that certain types of left theory encourage such interpretations? What if the connections between left theory and the alt-right lie in the shared disdain for certain types of institutions, structures of power, and the status quo? Are there lessons to be learned in what can often appear as an overlapping desire to deconstruct concepts like truth, justice, freedom, and democracy? Drawing on the longer history of right-wing readings of left theory, this volume seeks to unpack these recent developments and consider their impact on the future of theory.
Author: David J. French
Publisher: Green Dragon Books
ISBN: 1623860482
Category : Psychology
Languages : en
Pages : 245
Get Book Here
Book Description
Author: Jan-Frederik Kremer
Publisher: Springer Science & Business Media
ISBN: 3642374816
Category : Political Science
Languages : en
Pages : 302
Get Book Here
Book Description
Cyberspace is everywhere in today’s world and has significant implications not only for global economic activity, but also for international politics and transnational social relations. This compilation addresses for the first time the “cyberization” of international relations - the growing dependence of actors in IR on the infrastructure and instruments of the internet, and the penetration of cyberspace into all fields of their activities. The volume approaches this topical issue in a comprehensive and interdisciplinary fashion, bringing together scholars from disciplines such as IR, security studies, ICT studies and philosophy as well as experts from everyday cyber-practice. In the first part, concepts and theories are presented to shed light on the relationship between cyberspace and international relations, discussing implications for the discipline and presenting fresh and innovative theoretical approaches. Contributions in the second part focus on specific empirical fields of activity (security, economy, diplomacy, cultural activity, transnational communication, critical infrastructure, cyber espionage, social media, and more) and address emerging challenges and prospects for international politics and relations.
