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Author: Phillip Van Hooser
Publisher: John Wiley & Sons
ISBN: 0471763616
Category : Business & Economics
Languages : en
Pages : 206
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Book Description
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Author: Phillip Van Hooser
Publisher: John Wiley & Sons
ISBN: 0471763616
Category : Business & Economics
Languages : en
Pages : 206
Get Book Here
Book Description
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Author: Adam Falkner
Publisher: SCB Distributors
ISBN: 194373576X
Category : Poetry
Languages : en
Pages : 83
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Book Description
2021 Midwest Book Awards - Poetry Debut Gold Medal Winner 2020 Forewords Reviews INDIES Awards - Poetry Gold Medal Winner “Prophetic in bleak times” —DR. CORNEL WEST The Willies, Adam Falkner's first full-length poetry collection, offers a sharp and vulnerable portrait of the journey into queerhood in America. In a voice that Dr. Cornel West heralds as “prophetic in bleak times,” Falkner departs from a more familiar coming out narrative to center the stories of dueling selves. Masquerading white boy. Child of an addict. Closeted varsity athlete. Drifting seamlessly between the scholarly and conversational, Falkner's poems showcase a versatility of language and a courageous hunger, unafraid of depicting the costumes we use to hide legacies of toxic masculinity. Through snapshots both tragic and humorous, merciless and humane, Falkner offers powerful new ways of understanding the intersectional linkage that binds queer shame to cultural appropriation. At its core, The Willies asks us to consider who we will become if we do not grapple with what scares us most. Advance praise for The Willies Adam Falkner has heard what hums at the marrow of men who deceive themselves in order to survive America. — SAEED JONES This is truth that changes the air it reaches. This is poetry that, damn it, you can't shake. — PATRICIA SMITH In these urgent and sometimes mysterious poems, Falkner traces questions of identity, family, love and the self. His language is angular and surprising, his content intimate and profound. — ANDREW SOLOMON Adam Falkner is a poet with a heart of gold and a spine of steel. We need his prophetic voice in these bleak times. —DR. CORNEL WEST I am thankful for the incisive mind and eye of Adam Falkner. In the poems, the work of balancing several selves at once is done gently, deftly, and with the brilliance of someone curious about how limitless they can become. ― HANIF ABDURRAQIB
Author: Sebastian Barry
Publisher: Penguin
ISBN: 1101075767
Category : Fiction
Languages : en
Pages : 302
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Book Description
A powerful new novel about divided loyalties and the realities of war from “master storyteller” (Wall Street Journal) Sebastian Barry, author of Old God's Time In 1914, Willie Dunne, barely eighteen years old, leaves behind Dublin, his family, and the girl he plans to marry in order to enlist in the Allied forces and face the Germans on the Western Front. Once there, he encounters a horror of violence and gore he could not have imagined and sustains his spirit with only the words on the pages from home and the camaraderie of the mud-covered Irish boys who fight and die by his side. Dimly aware of the political tensions that have grown in Ireland in his absence, Willie returns on leave to find a world split and ravaged by forces closer to home. Despite the comfort he finds with his family, he knows he must rejoin his regiment and fight until the end. With grace and power, Sebastian Barry vividly renders Willie’s personal struggle as well as the overwhelming consequences of war.
Author: Almira Astudillo Gilles
Publisher: Lee & Low Books
ISBN: 9781600602375
Category : Juvenile Fiction
Languages : en
Pages : 0
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Book Description
Willie's father tells him there is something special in an old coconut bank brought from the Philippines, but Willie is embarrassed to take it to school for a contest, especially since he knows that one of his classmates will make fun of him.
Author: Terry C. Johnston
Publisher: Domain
ISBN: 0553262246
Category : Crow Indians
Languages : en
Pages : 526
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Book Description
The eagerly-awaited sequel to Carry The Wind, this is the second volume of Terry Johnston's award-winning saga of mountain men Josiah Paddock and Titus Bass, who here meet new challenges and new loves in the western wilderness of the 1830's.
Author: Cliff Ball
Publisher: Cliff Ball
ISBN:
Category : Fiction
Languages : en
Pages : 140
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Book Description
Times of Harvest is an End Times short story collection based off the End Times Saga series of novels. Jonathan Tsosie - an Arizona Navajo, who becomes a Christian as a youth while spending a summer with a Christian family in Phoenix. Becomes a law enforcement officer for the Nation as an adult. Helps fellow Christians avoid government authorities. Laura Hall - A high school student who is the senior class treasurer for her school. Is a dedicated Christian. Ends up at Camp 13 when the government rounds up all the Christians. Jon Ryan - The family doctor for the Atwood's in Nebraska. Starts his career around the time the United States Health Service comes into being. Skips around government regulations for many years before the government finds out. Xavier Doolittle - The head of the Secret Service at the White House. Is a back-sliding Christian and we read about the back story of what led him in that direction.
Author: Nicholas Allan
Publisher: Knopf Books for Young Readers
ISBN: 0375983805
Category : Juvenile Fiction
Languages : en
Pages : 83
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Book Description
Never before have the facts of life been presented in such an accessible—or novel—way. Our hero is Willy, a little sperm who lives inside Mr. Browne with 300 million friends. Every day Willy practices for the Great Swimming Race. And when the day arrives, he swims faster than his 300 million friends to win the prize—a marvelous egg. Then something wonderful happens, and eventually Mr. and Mrs. Browne have a baby girl who has the same winning smile as Willy and who grows up to be a great swimmer. Hilariously funny, warm, and endearing, this is a picture book that appeals on different levels to both children and grown-ups. “Fresh, original, and imaginative. . . . Allan’s achievement is in couching fascinating facts within the construct of a gentle, direct narrative. A little knowledge is a wonderful thing, and as the rest of the facts of life fall into place, Allan’s readers will look back on this book with a mixture of fondness and wry amusement.” —The Guardian (UK)
Author: United States. Congress. Senate. Committee on Veterans' Affairs
Publisher:
ISBN:
Category :
Languages : en
Pages : 806
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Book Description
Author: Willie Mosconi
Publisher: Open Road Media
ISBN: 1453295267
Category : Sports & Recreation
Languages : en
Pages : 229
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Book Description
A “fascinating” memoir by America’s greatest professional billiards player, a child prodigy in the pool halls of the 1930s who became a world champion (Library Journal). Willie Mosconi’s father never wanted him to play billiards. At night, the boy would lie awake listening to the clatter of balls downstairs in the family pool hall, and when his father wasn’t around, he would climb onto an apple crate to practice his shots. When his dad started locking up the balls and cue, young Willie improvised with potatoes and a broom handle. By the time he was 7 years old, he was good enough to play against Ralph Greenleaf in a match billed as “The Child Prodigy vs. The World Champion.” It was the start of a magnificent career that would include an unprecedented 15 world championships and the record for most consecutive balls run without a miss: 526. Nicknamed “Mr. Pocket Billiards,” Mosconi was instrumental in popularizing pool in America, serving as a consultant for iconic films such as The Hustler and The Color of Money and facing off against the famed hustler Minnesota Fats in 2 celebrated matches. Cowritten with journalist Stanley Cohen, Willie’s Game is the colorful, captivating autobiography of an illustrious champion who lifted his sport to new heights and played by one simple rule: If you don’t miss, you don’t have to worry about anything else.
Author:
Publisher:
ISBN:
Category : Charities
Languages : en
Pages : 1204
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Book Description
